ClickTale 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if ClickTale is right for your organization?

Our Web Analytics Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ClickTale

4.1

(9)

Pricing

Pricing available upon request

About ClickTale

Clicktale is a customer engagement software that helps improve web usability, customer experience and increases the user conversion rate. Its customer analytics feature collects a bevy of data information and can track a users movement while using the site. It aggregates all browsing sessions into visual heat maps and actionable behavioral reports. In addition, it helps marketers to understand their customers' behavior.

Clicktale offers experience analytics for web, mobile and experience analytics for apps. Its features include experience center, heat maps, session replays, conversion analytics, advanced data analytics and psychological analytics.

Clicktale is integrated with platforms such as A/B and multivariate testing, content management, voice customer and application performance management. It serves in sectors that include e-commerce, telecommunication, media and content, finance and insurance, tech and travel.

ClickTale Screenshots

ClickTale Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

ClickTale Features

Popular features found in Web Analytics
Campaign Management
Goal Setting/Tracking
Heatmaps
Keyword Tracking
Pageview Tracking
Referral Tracking
Site Search Tracking
Time on Site Tracking
User Interaction Tracking
Web Traffic Reporting
More features of ClickTale
API
Behavioral Analytics
Conversion Tracking
Customer Segmentation
Dashboard
Form Analytics
Monitoring
Multi-Channel Data Collection
Performance Management
Predictive Analytics
Reporting/Analytics
Segmentation
Sentiment Analysis
Survey/Poll Management
Tagging
Text Analysis
Website Analytics

ClickTale Integrations

Mailchimp

Salesforce Marketing Cloud

ClickTale User Reviews

Overall Rating

4.1

Ratings Breakdown

44%

33%

11%

Secondary Ratings

Ease of Use

3.8

Value for money

3.6

Customer support

4.0

Functionality

4.3

Have you used ClickTale and would like to share your experience with others?

foster s.

Verified reviewer

Accounting

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2021

Clicktale Review

Clicktale has comprehensive page reports and very easy to implement. It pinpoints conversion leakages on my landing pages

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Clicktale records and analyze my prospects in real time and gives me feedback on how they are interacting with my marketing sales funnel. It's easy to install with a unique value proposition with an insane granular data analysis. Clicktale has video recording of my clients entire session on my website

Cons:

Tracking tags slows down my entire website. Watching one recording after the other is time consuming.

Joel H.

Verified reviewer

Management Consulting

2-10 employees

Used other for more than 2 years

Review source

Reviewed February 2019

Expensive, but worth it!

We used ClickTale to see how our web site users were interacting with our content and all I can say is wow! Seeing how they were moving around the site, what they were clicking on was so valuable to us. We were able to make a few small tweaks and see big results in our revenue. They are a bit expensive compared to other solutions, but they are worth every penny if you are serious about getting the most out of your web site visitors.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Outstanding information for your web site analytics - Session replays and seeing what users do/click on is invaluable information - Tons of reports and data that you can filter through to get a great understanding of your customers

Cons:

- Can be cost prohibitive for most small businesses

Erin W.

Verified reviewer

Used monthly for less than 12 months

Review source

Reviewed March 2018

Not the greatest

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The concept behind the software sounds great! Being able to see all how people interact with your website from screen recordings, heat maps, etc... but in reality it never really worked that well for my company. The one good thing the company did was provide on-site training for the product. However, even after the training it felt it was super hard to use.

Cons:

We have a large, multinational corporation with users from around the globe in multiple languages and currencies. Our codebase is more than 20 years old and our product is very complex. Because of this, our subscription never really got set up so well that I found any use for the software. It seemed like something was always going wrong, no screen recordings were available, etc... every time I sat down to try to find something it was hard to figure out where to go and what to click on. The usability really needed a serious improvement. In the end, we cancelled our subscription as the money we were paying and the use we got out of it didn't make sense. I would not recommend it unless you have a very simple product with a new codebase.

Verified

Reviewer

Information Technology and Services

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed March 2023

Excellent Web Analytics Tool for Optimizing User Experience

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have been using ClickTale for my business for the past year, and it has proven to be an essential tool in optimizing the user experience on my website, I find ClickTale's interface is easy to navigate, making it simple to access and understand the data provided and it's unique features such as heat maps, session replays, and conversion funnels have helped me gain valuable insights into my customers' behavior and preferences.

Cons:

It does not integrate with as many third-party tools as some other web analytics tools, limiting its overall functionality

Carine Sylvie T.

Verified reviewer

Consumer Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed November 2023

Mobile experience monitor

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best software to monitor mobile app experience. Very practice to uderstand users behaviour.

Cons:

The princing can be considered as a litle higher compared to competitors.

Olga D.

Verified reviewer

Used weekly for less than 2 years

Review source

Reviewed March 2018

Great user attention tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to implement - only with a script to the site - this software allows to see the Attention, Scroll reach, mouse movements, and even allows you to record a video of customers behaviour on your webpage. Great for enterprise use as they tailler the package and pricing to your needs

Cons:

Sometimes can be slow or buggy in loading - user must be web savvy to be able to navigate and understand it.

Andrew B.

Verified reviewer

Computer Hardware

10000+ employees

Used monthly for less than 2 years

Review source

Reviewed July 2020

Great Insights on Visitor Behavior and Use on Your Website

My organization was able to gain invaluable visitor insight from ClickTale. We saw the ROI very quickly. However, every organization's situation is different, so the cost-benefit analysis needs to be done on a case-by-case basis.

Ratings Breakdown

Ease of use

Functionality

Pros:

Clicktale offers a peek into how visitors consume and navigate your site. Metrics like scroll reach, mouse movements, etc. allow you to actually see first-hand what the visitor journey looks like; this type of information can be invaluable and we never experienced this level of granularity prior to ClickTale.

Cons:

Though it is feature-packed, ClickTale is quite costly. For the right organizations, it is invaluable, but for some companies, the ROI is not there.

Verified

Reviewer

Internet

1001-5000 employees

Used weekly for less than 6 months

Review source

Reviewed March 2021

Not easy to use for my team

Ideally I wanted my team to get used to Heatmap tools for their product development cycle. However due to its not-so-friendly UI, no one kept on using it. After some time we switched to another tool.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Clicktale is a known global product, with many features.

Cons:

The user interface is very difficult and unattracting, making our team not eager to use on a daily basis.

Filippo S.

Verified reviewer

Internet

51-200 employees

Used daily for less than 6 months

Review source

Reviewed May 2018

The best experience analytics

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A lot of exclusive features: comparison between heatmaps; visual editor to identify customized events; two way integrations with GA360 and/or Adobe Analytics; advanced path analysis; and many more.

Cons:

Sometimes it's stressful to have to jump from one platform to another (ClickTale Core and ClickTale Experience Cloud). Flash issues in some browsers.

Showing 1 - 9 of 9 Reviews