Latitude by Genesys 2026: Benefits, Features & Pricing

Latitude by Genesys is an accounts receivable solution that helps businesses in retail, banking, healthcare and other industries handle debt collection and payment processing operations. It offers an agency interface management module, which enables professionals to manage the account outsourcing and strategy management processes.

The application allows employees to manage customer experience, data parsing and workflow management activities. Enterprises can use the application to ensure compliance with organizational standards and capture and store users’ financial data in a centralized repository. Additionally, features of Latitude by Genesys include accounting, contact database management, inventory management, payment processing and more.

Latitude by Genesys supports integration with various in-house platforms including PureEngage, PureCloud and PureConnect. Pricing is available on a monthly subscription and support is extended via phone, email and other online measures.