1 million+ businesses helped. Get advice
Get Free Advice
Home

/

Incident Management Software

/

Lightstep

Overview

Lightstep 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if Lightstep is right for your organization?

Our Incident Management Software selection experts can help you in 15 minutes or less.

On this page
  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

Lightstep
Lightstep
3.0
(1)

Pricing

Starting at $275.00 per month

About Lightstep

Lightstep is a cloud-based platform that helps businesses bring together performance, observability, and incident management in one solution.

Lightstep's unified platform provides a single point of truth for assessing the operational health and performance of applications. Key features include application monitoring, , alerts/notifications, collaboration, dashboard and third-party integration.

Lightstep's unique combination of features ensures that businesses are always running at maximum efficiency. The platform allows them to monitor their applications from end to end, detect problems early on and fix them quickly before they impact users or the bottom line.

Lightstep Screenshots

0
0
1
2

Lightstep Pricing and Plans

Starting price: $275.00 per month
Free Trial
Free Version

Basic

$275.00

usage based, per month

No plan information available

    Advisor Get Price CTA Image

    Confused about pricing? We've got you covered.

    Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

    Lightstep Features

    • Popular features found in Incident Management
      Alerts/Notifications
      Audit Trail
      Communications Management
      Corrective and Preventive Actions (CAPA)
      Investigation Management
      IT Incident Management
      On Call Scheduling
      Safety Incident Management
      Status Tracking
      Ticket Management
      Workflow Management
    • More features of Lightstep
      Alerts/Escalation
      Application Management
      Assignment Management
      Collaboration Tools
      Continuous Deployment
      Continuous Integration
      Dashboard
      Diagnostic Tools
      Event Logs
      Incident Management
      Incident Reporting
      Monitoring
      Performance Metrics
      Prioritization
      Resource Management
      Root Cause Analysis
      Task Management

    Lightstep Integrations

    Slack
    Slack
    Postman
    Postman
    Graylog
    Graylog
    Freshping
    Freshping
    Mezmo
    Mezmo
    Honeycomb
    Honeycomb

    See all 36 integrations

    Lightstep User Reviews

    Overall Rating

    3.0

    Ratings Breakdown

    5

    0%

    4

    0%

    3

    100%

    2

    0%

    1

    0%

    Secondary Ratings

    Ease of Use

    2.0

    Value for money

    2.0

    Customer support

    4.0

    Functionality

    3.0

    Have you used Lightstep and would like to share your experience with others?

    DM

    Drew M.

    Verified reviewer

    Real Estate

    501-1000 employees

    Used weekly for more than 2 years

    Review source

    Reviewed January 2023

    Interesting but not as good as competing products

    3

    APM was hard to use, difficult to setup, and we frequently had performance problems in production, including the occasional problem with our services due to problems with Lightstep.

    Ratings Breakdown

    2
    Ease of use
    2
    Value for money
    4
    Customer support
    3
    Functionality
    icon
    Pros:
    The ability to customize some dashboards with specific data was interesting. There is also a lot more useful information in the realtime graphs than in some other competing products.
    Cons:
    It was too hard to find some of the most basic APM data. Even simple APM requests were hard to track down without custom setup. The graphs looked nice, but overall weren't as useful as the data in similar products.

    Reasons for choosing Lightstep

    The customization features

    Read More

    Showing 1 - 1 of 1 Reviews

    Popular Lightstep Alternatives

    Main Product
    Lightstep

    Lightstep

    3.0
    (1)

    Ratings Breakdown

    • 2.0Ease of use
    • 2.0Value for money
    • 4.0Customer support
    • 3.0Functionality

    Pricing

    Starting at $275.00 per month

    Get Price
    Alternative Product

    Ratings Breakdown

    • 4.08Ease of use
    • 4.28Value for money
    • 4.20Customer support
    • 4.44Functionality

    Pricing

    Starting at $7.91 per month

    Get Price
    Alternative Product

    Ratings Breakdown

    • 4.55Ease of use
    • 4.49Value for money
    • 4.49Customer support
    • 4.60Functionality

    Pricing

    Starting at $10.00 per month

    Get Price
    Alternative Product

    Ratings Breakdown

    • 4.28Ease of use
    • 4.12Value for money
    • 4.28Customer support
    • 4.52Functionality

    Pricing

    Starting at $15.00 per month

    Get Price
    Alternative Product

    Ratings Breakdown

    • 4.13Ease of use
    • 4.27Value for money
    • 4.24Customer support
    • 4.52Functionality

    Pricing

    Available upon request

    Get Price
    Alternative Product

    Ratings Breakdown

    • 4.21Ease of use
    • 3.96Value for money
    • 4.20Customer support
    • 4.54Functionality

    Pricing

    Available upon request

    Get Price

    Other Top Recommended Incident Management Software

    VelocityEHS
    VelocityEHS

    4.4 (85)

    Recently recommended 21 times

    Resolver
    Resolver

    4.4 (79)

    Recently recommended 19 times

    LogicGate Risk Cloud
    LogicGate Risk Cloud

    4.7 (83)

    Recently recommended 16 times

    TenForce
    TenForce

    4.1 (7)

    Recently recommended 8 times

    Advisor Get Price CTA Image

    Stuck Between Options?

    Our experts can help you compare Lightstep with other top options, so you can find the best fit for your needs.

    See what companies are saying about Software Advice