Vozy 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Vozy

4.0

(7)

Pricing

Starting at $200.00 per month

About Vozy

Vozy is a conversational marketing platform that helps businesses utilize artificial intelligence (AI) technology to communicate and resolve customers' queries. It provides an AI chatbot, Lili, which helps professionals automatically detect clients' issues using natural language processing functionality (NLP) and provide suitable responses accordingly.

Vozy allows organizations to automate transactions and streamline various sales processes including registrations and lead qualification. The chatbot retrieves data from previous customer interactions to provide personalized responses, improving clients' experience with the brand. Banks and financial institutions can also use Lili to conduct surveys, process payments, receive billing reminders and view balance information.

Vozy enables businesses to facilitate integration with various third-party applications. Pricing is available on request and support is extended via FAQs, phone, documentation and other online measures.

Vozy Screenshots

Vozy Pricing and Plans

Starting price: $200.00 per month

Free Trial

Free Version

Basic

$200.00

per feature, per month

No plan information available

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Vozy Features

Popular features found in Customer Communications Management
Batch Communications
Chat/Messaging
Customer Database
Interaction Tracking
Multi-Channel Communication
More features of Vozy
A/B Testing
Access Controls/Permissions
Activity Dashboard
AI Copilot
AI/Machine Learning
API
Augmented Analytics
Automated Responses
Automatic Call Distribution
Automatic Transcription
Autoresponders
Callback Scheduling
Call Center Management
Call Disposition
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scripting
Call Tracking
Call Transfer
Campaign Management
Chatbot
Chat Transcript
Collaboration Tools
Communication Management
Computer Telephony Integration
Configurable Workflow
CRM
Customer Experience Management
Customer History
Customer Segmentation
Customer Support
Customer Surveys
Customizable Branding
Customizable Reports
Data Import/Export
Data Visualization
Engagement Tracking
Feedback Management
For Developers
For eCommerce
For Sales Teams/Organizations
Generative AI
Intent Recognition
IVR
Knowledge Base Management
Lead Capture
Lead Qualification
Live Chat
Machine Learning
Monitoring
Multi-Channel Management
Multi-Language
Multiple Data Sources
Multiple Scripts
Natural Language Processing
Natural Language Search
Performance Metrics
Personalization
Pre-Configured Bot
Pre-recorded Messages
Proactive Chat
Process/Workflow Automation
Query Suggestions
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Search/Filter
Sentiment Analysis
Speech Recognition
Speech-to-Text Analysis
Support Ticket Management
Text to Speech
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
Virtual Personal Assistant (VPA)
Visual Analytics
Voice Customization
Voice Mail
Workflow Management

Vozy Integrations

Meta for Business

Zendesk Suite

Zoho CRM

Gmail

Microsoft 365

Slack

See all 11 integrations

Vozy User Reviews

Overall Rating

4.0

Ratings Breakdown

43%

14%

Secondary Ratings

Ease of Use

4.6

Value for money

4.3

Customer support

4.4

Functionality

4.3

Have you used Vozy and would like to share your experience with others?

jairo c.

Verified reviewer

Hospitality

51-200 employees

Used weekly for free trial

Review source

Reviewed December 2018

Vozy

pbx in the cloud, more efficient, more comfortable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

no traditional telephone plants, with vozy you only need a computer with internet access, a complete system in the cloud, which allows having a virtual pbx, having several simultaneous calls, waiting message, call screening, all the services and features of a robust high-cost telephone plant, with vozy, you only need access to the internet.

Cons:

You must have a stable internet connection and preferably UTP connection, because if it is Wi-Fi or lower speeds, incoming and outgoing calls are not clear and intermittent.

Rosbin B.

Verified reviewer

Fund-Raising

1001-5000 employees

Used daily for less than 2 years

Reviewed July 2023

IA un aliado más

Principalmente el problema es la cantidad de clientes vs el recurso humano, con Vozy podemos abarcar ese segmento que teníamos descubierto.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

La integración fue muy ágil, la administración y la ejecución de las estrategias muy practico y por último los costos vs la rentabilidad representa un gran impacto para la compañía.

Cons:

la predicción de contactabilidad es clave para brindar resultados más sólidos.

Reasons for choosing Vozy

Por innovación, por que lo conocía de trabajos anteriores y sabía los resultados que podía entregarnos.

Pablo A.

Verified reviewer

Banking

1001-5000 employees

Used daily for less than 2 years

Reviewed August 2023

Experiencia de uso de Vozy

Usar el voice bot nos ha representado un importante ahorro operativo bastante considerable, manteniendo los mismos estándares de recuperación que teníamos cuando se realizaba la gestión por medio del call center.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nos permite procesar un gran volumen de trabajo con mucho menos recursos de los que se requerían previamente, la atención y el soporte muy oportuno.

Cons:

Ocasionalmente tenemos inconsistencia en a calidad de las llamadas, es recomendable llevar un control para verificar la calidad de estas, reportar al equipo de soporte para que hagan las calibraciones correspondientes.

Reasons for choosing Vozy

Los otros proveedores no presentaron una oferta formal a considerar.

Juan A.

Verified reviewer

Financial Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2021

Lilly VoiceBot is the best partner for collection processes

I love the company and the product. I consider it one of the best allies to level up the collection and customer service processes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The voicebot is perfect for the collection processes, Lilly (Voice Assistant) is a friendly bot capable of interacting with clients, negotiating with them and define payment amounts and dates. The configuration and learning process is simple and efficient.

Cons:

I really love the product, It would be great to implement in our organisation other features that we have not tried yet such as digital signature, chatbot and voice bot interaction.

Monica A.

Verified reviewer

Higher Education

5001-10000 employees

Used weekly for less than 12 months

Reviewed August 2023

Excelente Servicio

Ha sido una experiencia muy agradable y una solución super eficiente para nosotros.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Me gusta la manera en que interactúa con los usuarios y la facilidad de uso.

Cons:

Todavía le falta mejor la voz, la voz más natural.

Carlos M.

Verified reviewer

Restaurants

2-10 employees

Used daily for less than 6 months

Review source

Reviewed July 2021

Un servicio que no recomiendo

Muy mala. Se perdieron muchísimas ventas, la cantidad de ventas cayó al ser implementad. Se perdieron clientes que ha sido muy difícil hacer regresar. Total desconfianza en nuestra línea de ventas por parte del cliente. Muy mal servicio de soporte. Si desean productividad telefónica no contraten este servicio.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Permite subir audios personalizados de respuesta

Cons:

El número a veces deja de estar disponible, cuando los clientes llaman suena ocupado, a veces ejecuta la grabación del saludo y se corta. Envía mensajes en inglés donde indica que el interlocutor no está disponible. No hay soporte rápido fines de semana y en las noches. Es difícil contactar una persona vía telefónica.

Reasons for choosing Vozy

Ya lo había utilizado, y antes me había funcionado.

Reasons for switching to Vozy

Buscando una automatización y mejor experiencia para el comprador.

Numa M.

Computer Software

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2018

till today it has been a great service and excellent support

been in contact with customers, family and friends

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is reliable, easy to use, and valuable from the money point of view. Any time when questions or support has been required they had provided it in a very short notice and good manners.

Showing 1 - 7 of 7 Reviews