Protractor 2026: Benefits, Features & Pricing

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Overview
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Pricing and Plans
Features
User Reviews
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Overview

Protractor

4.6

(37)

Pricing

Pricing available upon request

About Protractor

Elevate your shop operations with Protractor, an all-in-one shop management software that handles scheduling, inspections, estimates, and much more for single and multi-location auto repair businesses. Built with industry best practices, Protractor helps you save time, stay organized, and keep customers happy.

Protractor is a customizable tool that can fit the needs of small shops or nationwide chains.

Protractor Screenshots

Protractor Pricing and Plans

Starting price: Pricing available upon request

Free Trial

Free Version

Basic

Pricing available upon request

Plan includes:

Scheduling Meetings
Create Estimates
Inspections
Profitability Analysis
Appointment Reminder
Track Sales Processes
Integrated Payments

Protractor Features

Popular features found in Auto Repair
Accounting
Appointment Scheduling
Communication Management
CRM
Employee Scheduling
Estimating
Inspection Management
Labor Rates
Maintenance Scheduling
Point of Sale (POS)
Service History
VIN Lookup
More features of Protractor
Activity Dashboard
Alerts/Notifications
Appointment Management
Billing & Invoicing
Chat/Messaging
Customer History
Electronic Signature
Inventory Management
Job Tracking
Labor Cost Reporting
Multi-Location
Parts Management
Prioritization
Progress Tracking
Quotes/Estimates
Records Management
Reminders
Reporting & Statistics
Third-Party Integrations
Time Tracking
User Management
Vehicle Information
Work Order Management

Protractor User Reviews

Overall Rating

4.6

Ratings Breakdown

78%

14%

Secondary Ratings

Ease of Use

4.3

Value for money

4.6

Customer support

4.6

Functionality

4.6

Kiri D.

Verified reviewer

Automotive

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2024

Protractor is the Best

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love using Protractor! It is easy and very functional. The customer service is the best. [sensitive content hidden] always assures any issues are resolved efficiently. Wouldn't want to run any other software in the industry!

Cons:

I do not have any cons at this time. Protractor does everything I need!

Ken A.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 2 years

Review source

Reviewed May 2022

Powerful software that is very customizable.

After onboarding and the initial struggles of making a big POS change like this, it has been very good over all. We do not regret making the switch. As with any shop POS software, it all comes down to personal preference and is it a good fit for you. Protractor is a good fit for us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The massive number of reports available and the Dashboard function to keep an eye on your bottom line. Very customizable report system. The overall settings allow for much customization. Help is easy to get from other users and the company. The related forums are active with users and company people and usually have your answer quickly. Onboarding assistants are great people that work with you for quite some time before going live. The overall package is great. We don't use it to it's full potential as this program will do ALL of the business accounting as well! We do use and constantly make changes as needed the usual service shop functions. The "Canned Jobs" can be built extremely fleshed out. With some time in, the available library of services, jobs, concerns, etc. can grow quite large and make for good time savings and faster operations. The integrations with Auto Vitals is very good and has helped our shop grow the bottom line.

Cons:

Steep learning curve. This program will take some time to learn, and you will have many questions. If you are already somewhat computer savvy, it may not be as big of a deal. If you are not good with computers, it could be a struggle. (But there is plenty of help from the company and other users.) This is a very in-depth program that does SO much!

Reasons for choosing Protractor

Depth of integrations with currently used software, AutoVitals.

Reasons for switching to Protractor

Outgrew the software in general. When we started to use AutoVitals, the program was just over run, and the front counter people were struggling.

George H.

Used unspecified for unspecified

Review source

Reviewed June 2016

Broken Promises

Most shop management systems focus on auto shops needs. Protractor is an accounting program piggybacked with a shop management program. I was with Protractor over a year and they did not fulfilled their promises for example, an oil sticker label or to fix CarFax. I went back to my previous system where CarFax is working properly yet Protractor says it is not a Protractor problem, it is a CarFax problem. I was told from the beginning that if I left, my data is mine. They did not tell me that it was available in report form and you have to pay $149.00 a month ($1788.00 a year plus foreign transaction fees) to access it. With the dollar exchange, it was costing me around $125. A few months ago, they notified me that I will be charged the FULL $149.00 plus I have to pay the foreign transaction fee. This is due to the support it requires. We are looking at previous data only and NEVER need customer support??? If you choose to go with Protractor, I believe you will agree that the your experience is very AGGRAVATING.

Ratings Breakdown

Ease of use

Customer support

Vendor Response

Hi George, I am very sorry to hear about your experience. Regarding product developments we are constantly updating the Protractor product based on customer requests and work on as quick a schedule as we can. As it happens we do now have an oil sticker integration available. Regarding carfax, there are no known issues at this time except for in a few territories that are out of our control which would be similar to any SMS. Perhaps you are talking about some vin decoding issues which are unrelated to carfax that have been rectified. Regarding your data, it is always available to you in a file, however it would not be possible to access this without the use of an interface. Unfortunately the best option is to run any reports that you require from the Protractor system while you have access to it, or to maintain a current subscription. We apologize that you have had an unfortunate experience, but we do stand behind our product and believe that it is a top sms on the market.

Replied November 2017

Daniel F.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 6 months

Review source

Reviewed March 2020

AMS is the only company you should consider when making your decision.

AMS as a company is the best part of the experience! I delayed the conversion for about a year because I was agonizing over the learning process of changing the POS. Now looking back, I wasted a year of waiting. AMS made the process so easy! They are well versed in the product they support and they held our hand during the entire journey. AMS educated us extremely well before going live. On the day we went live, our personal trainer was there the whole day walking us through all the things we forgot. There was a total of one day where we struggled and I can't say it was a full day. [SENSITIVE CONTENT HIDDEN] is the best part of my experience! He is ALWAYS available to answer my question. He is always available to log in and help me through the more advanced questions. [SENSITIVE CONTENT HIDDEN] was our trainer and he went over and above to make sure we were comfortable with the software and be available to answer our questions. Great job [SENSITIVE CONTENT HIDDEN] at making sure you did not launch a support company without thoroughly training your crew! AMS is the only choice if want to buy Protractor!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

How customizable the reports are in Protractor. In the previous POS system, you got your information from a set of reports. I had to look at several reports to get the info I needed. With Protractor, I can build a dashboard that has all the information I need to look at on one screen. Estimating a large ticket is under 5 minutes, so easy! ROW it took over a half an hour. The time saved pays for the cost of the software. It's all in the cloud so my network issues with ROW have gone away. I can log into the system with my laptop, no more teamviewer.

Cons:

The conversion didn't bring over declined services. A little hassle to look back into the old software. As time passes, that issue is slowly disappearing. Not a deal breaker.

Reasons for switching to Protractor

AMS now supports Protractor. The service provided from R.O.Writer is terrible! It crashed and it took tier 2 a week to respond. If I didn't get another company to fix the problem, I would have been "shop down, cannot work, critical" for a week! I don't think R.O.Writer even cares about me, when I canceled my subscription no one asked why.

Brian H.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 6 months

Review source

Reviewed September 2019

Awesome Very User Friendly System

Dependability and stable system, cloud based system with no back ups or disc needed. Made hardware expense much less

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

How easy it is to use, speed of making estimates and work orders, the customization to personal needs, support from AMS is second to none

Cons:

The fact that AMS Protractator wasn't purchased sooner

Reasons for choosing Protractor

AMS always there when you need them (answering phones, emails, returning calls).

Reasons for switching to Protractor

Several reasons. The main reason was lack of support and the time it took for support to return call in order to solve a problem.

Tim S.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 6 months

Review source

Reviewed August 2020

Protractor review

We had data corruption and the old software wasn't keeping up with new technology. Protractor is cloud based.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy for the service Writers to learn and use.

Cons:

The pain of switching to and learning a new system. AMS did a great job of on-boarding us. Still not fun though!

Reasons for choosing Protractor

AMS and [SENSITIVE CONTENT HIDDEN]. The inventory capabilities in Protractor.

Reasons for switching to Protractor

We had data corruption and the old software wasn't keeping up with new technology.

Sarah F.

Verified reviewer

Automotive

2-10 employees

Used daily for free trial

Review source

Reviewed May 2025

Overall good item

it wass pretty good to me, i don't think anything can be fixed or changed on it,i feel like it was a good item!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the quality of the product and the durability of it. I think when you have a product that is built strong more people will buy it!

Cons:

the thing i least liked about it was the reviews that were already on filed for them, i felt like had there been more, it would have helped me buy it sooner

Charles D.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 2 years

Review source

Reviewed September 2023

AMS Protractor Implementation and Use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

All in one automotive shop: Built in jobs and labor research, very tight materials tracking including returns and inventory control (allowing for infinite alternate part numbers and vendors). On-line ordering. Have nearly covered every base imaginable.

Cons:

Minus labor time not allowed. Long learning curve, English parts descriptions ( modifier,modifier,modifier,object ). Overly wordy job descrip0tions,

Reasons for choosing Protractor

Superior-ly comprehensive. All were oriented to Just-In-Time parts service. All of ours are shipped in requiring an inventory which all were unable to do adequately.

Reasons for switching to Protractor

Keeping up with the state of the art

Robert C.

Verified reviewer

Automotive

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2023

Protractor

AMS foulks are great to work with. Always quick and helpful when we may have an issue.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Use software daily and has the features we need. Cloud based so no in house storage or backup required.

Cons:

Software does allot of functions so it can get a little complicated. Cloud storage and internet connectivity can be an issue but sometimes not their fault.