Aceyus 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Aceyus

5.0

(3)

Pricing

Pricing available upon request

About Aceyus

Aceyus provides enterprise and mid-market companies contact center solutions designed to elevate and enhance the customer experience through real-time contact center dashboards and reporting. We stitch together call center data, WFM, CRM and omnichannel data, among others, to provide customer experience teams with the real-time data they need to make effective and agile decisions.

In business since 2002, Aceyus has provided the world's biggest brands and government agencies with the data they need to ensure efficient contact center operation.

Aceyus is the only third-party contact center reporting and customer experience platform that ties multiple telephony systems together, including Cisco, Avaya, Amazon Connect, Twillio, Genesys, and Five9. Aceyus blends the core contact center data with WFM, CRM and other outside data sources into one single, real-time dashboard bringing the full customer journey into view. We take complex call center environments and make the data readily available and actionable, saving time and allowing companies to improve friction points, enhancing the customer experience.

Aceyus Screenshots

Aceyus Pricing and Plans

Starting price: $100,000.00

Free Trial

Free Version

Basic

$100,000.00

No plan information available

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Aceyus Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Aceyus
Activity Dashboard
Alerts/Escalation
API
Automatic Call Distribution
Blended Call Center
Call Center Management
Computer Telephony Integration
Customizable Dashboard
Customizable Reports
Dashboard Creation
Data Capture and Transfer
Data Import/Export
Historical Reporting
Inbound Call Center
Multi-Channel Communication
Outbound Call Center
Real-Time Analytics
Real-Time Data
Real-Time Reporting
Reporting & Statistics
Search/Filter
Trend Analysis

Aceyus Integrations

Avaya Experience Platform

Five9

Aceyus User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

3.7

Functionality

4.0

Have you used Aceyus and would like to share your experience with others?

Enrique G.

Verified reviewer

Consumer Services

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed July 2019

Inspect what you expect.

Good. Really good. We are able to monitor all the agents real time.

Ratings Breakdown

Ease of use

Functionality

Pros:

Real time agents status. Capacity to configure color coded for easier visibility. Can monitor up to 300 agents at the same time. Reporting directly to Excel by just a couple clicks. Daily, weekly and monthly reporting made easy. Can set up for automatic reporting direct to your email.

Cons:

It does take a lot of load on my computer. I usually set up a different computer to have just aceyus open otherwise I am unable to work freely.

Reasons for switching to Aceyus

Corporate desision.

Verified

Reviewer

Computer Hardware

10000+ employees

Used daily for less than 2 years

Review source

Reviewed February 2021

Best Call Center Solution so far

Although in my opinion it's difficult to learn at first, after you get use to this tool, this software facilitate the work and automatize many things. It helps me a lot in my daily work to track the workflow and status of everyone, it is a extremely stable and reliable tool

Ratings Breakdown

Ease of use

Functionality

Pros:

The opportunity to track the queue, check the availability of people, what are their actual status, create traces to specific people to improve workflow behaviors, but most importantly, the opportunity to get a report for all of that to do an analytical work and take specific decisions to improve processes.

Cons:

I like the least the difficult to learn and handling the too. It is difficult to handle at first without a proper training due the many options it can gives you, also different options that you don't know what is that for until you ask to the support team of this tool.

Verified

Reviewer

Telecommunications

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed June 2019

Complicated at first

First time I didn't like it but then once you know how to move all features it's more than useful

Ratings Breakdown

Ease of use

Functionality

Pros:

For my company it helps me to have all data in one hand.. I can actually sport real time reports every hour and I can see previous day performance( call center industry) and info is very accurate

Cons:

At the beginning it keep crashing and logging me out and sometimes you have to re - enter your user and password several times.... And sometimes it has a performance delay of 15 to 20 minutes

Showing 1 - 3 of 3 Reviews