Operata 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Operata

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Pricing

Starting at A$3,000.00 per month

About Operata

Operata is a cloud-based CX (Customer Experience) observability platform built for cloud contact centers. Using AI-powered monitoring capabilities, Operata ensures businesses achieve optimal contact center performance by providing real-time visibility into every second, call, and agent. With end-to-end performance benchmarking, load testing, and proactive recommendations for agent experience (AX) and customer experience (CX), Operata guarantees that every aspect of a contact center is monitored and optimized.

Operata Screenshots

Operata Pricing and Plans

Starting price: A$3,000.00 per month

Free Trial

Free Version

Basic

A$3,000.00

usage based, per month

No plan information available

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Operata Features

Popular features found in Call Tracking
Caller ID
Call Monitoring
Call Routing
Call Transcription
Computer Telephony Integration
Conversion Tracking
CRM
IVR
Keyword Tracking
Voice Mail
More features of Operata
Activity Dashboard
Agent Interface
Alerts/Notifications
Benchmarking
Call Center Management
Call Reporting
Call Tracking
Customizable Dashboard
Customizable Reports
Data Connectors
Data Import/Export
Data Transformation
Data Visualization
Interaction Tracking
Interactive Reports
Monitoring
Multiple Data Sources
Performance Management
Performance Metrics
Quality Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Third-Party Integrations
Trend Analysis
Visual Analytics