eXsight 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if eXsight is right for your organization?

Our Telephony Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

eXsight

4.3

(14)

Pricing

Starting at $1.00 per month

About eXsight

eXsight by MTS is a telecom expense management suite. In the system, telecom expenses are attached to telecom assets, so that companies can maintain the minimum necessary inventory of their telecom assets all the time. The asset management module helps users manage unified communication assets such as video, voice, data and wireless.

eXsight's invoice management module helps users prevent overspending before invoices are paid. The dispute management and recovery module track all invoice disputes from identification through resolution. The module reports progress along the way.

Integrations include Microsoft, Avaya and Verizon Communications. Support is provided through email and over the phone.

eXsight Screenshots

eXsight Pricing and Plans

Starting price: $1.00 per month

Free Trial

Free Version

Basic

$1.00

per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

eXsight Features

Popular features found in Telephony
Automatic Call Distribution
Caller ID
Call Monitoring
Call Recording
Call Transfer
Computer Telephony Integration
Reporting/Analytics
Voice Mail
VoIP
More features of eXsight
Accounting Integration
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Asset Lifecycle Management
Audit Management
Billing & Invoicing
By-Extension Reporting
Call Center Management
Call Duration
Call Logging
Call Routing
Call Volume
Compliance Management
Contact Management
Cost Analysis
CRM
Customizable Reports
Flexible Rate Tables
Inbound Reporting
Inventory Optimization
Inventory Tracking
Invoice Management
Invoice Processing
Order Management
Outbound Reporting
Procurement Management
Real-Time Analytics
Real-Time Reporting
Third-Party Integrations
Unattended Call Management
Usage Tracking/Analytics
VoIP Connection
Who Answered Log

eXsight User Reviews

Overall Rating

4.3

Ratings Breakdown

36%

57%

Secondary Ratings

Ease of Use

4.2

Value for money

4.3

Customer support

4.7

Functionality

4.4

Have you used eXsight and would like to share your experience with others?

James O.

Government Administration

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed October 2016

Solid call accounting software

We have been using MTS with our shoretel system for roughly 5 years and it has been trouble free. MTS is awesome with support and maintenance. They are on top of issues before they arise with consistent maintenance. Their customer support is well informed and quick to respond when I have questions.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It is troublefree telephony accounting. The reports are great and information can be scaled to what the department wants to see.

Cons:

There is not really anything to complain about. It serves it's purpose and does it well. The support team is excellent. I'm hard pressed to find any negatives!

Cynthia Y.

Banking

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed October 2016

Great Product

Overall we are highly satisfied with the TEM suite of products. The software is user friendly when it comes to reviewing and processing invoice to running reports. I would highly recommend this to any business trying to manage their telecom spend.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

How easy it is to use. When I run into any issues customer support is quick to respond knowing I have deadlines.

Cons:

None that come to mind.

Stephen L.

Government Administration

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed October 2016

Call Accounting

So far so good, product works when I need it to and when I did have problem with it I call support and had the problem resolved on 1st contact.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Reporting

Cons:

lack of phone number reporting

Kris A.

Facilities Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed October 2016

Great software for our needs

MTS provides our department with great software for our data. It is great to use and the customer support are always there when you need help. Recommended for telecom companies looking for a software for the their data.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Functionality

Cons:

Can be initially tough when you first use it

F c.

Utilities

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed October 2016

TEM Product

OUTSTANDING product! Has greatly reduced time required to manage our telephony devices. This includes wired and wireless

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use

Cons:

Sometimes the reports are hard to build, very small number of times

Thomas N.

Leisure, Travel & Tourism

10000+ employees

Used daily for more than 2 years

Review source

Reviewed October 2016

MTS Call Accounting Application Suite

Easy to use. Good reporting capability. Had very good luck with support on this product. Knowledgeable product engineers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Steve L.

Retail

10000+ employees

Used weekly for more than 2 years

Review source

Reviewed October 2016

Review of MTS call accounting.

I need a better way to update the name and department on each device. I enjoy many of the features and reports available on the application. I use the portal to locate specific calls to or from devices on the system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

If I have a problem, they are quick to respond to get resolved quickly.

Cons:

updates on the name and departments for devices.

Robert B.

Law Enforcement

501-1000 employees

Used monthly for more than 2 years

Review source

Reviewed October 2016

Excellent support and service

So far support on the product has been great, and whenever questions arise or support is needed. it is done in a timely fashion with all explanations provided.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Dashboard makes it easier for end user to find what they need.

Cons:

The reporting could offer more in a way of understanding or ease of remembering.

Brandi M.

Non-Profit Organization Management

5001-10000 employees

Used weekly for less than 6 months

Review source

Reviewed October 2016

New Customer

We are a new customer to MTS and just deployed the invoice payment process; so we're working through some growing pains. Overall, once we have the system up and running things should become easier to use and I may have more 5 star ratings. MTS has been great to work with from a customer service perspective, very patient with us as we work through the deployment.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I can see the potential the software has to be very valuable to ACS in the future.

Cons:

Setting up the TEM suite with our telecom bills; we've found a number of invoices our previous supplier could do electronically that MTS is not able to do yet so it increases our paper invoice count.

Christina W.

Government Administration

1001-5000 employees

Used monthly for more than 2 years

Review source

Reviewed October 2016

Great CDR Software