Usersnap 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if Usersnap is right for your organization?

Our 360 Degree Feedback Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Usersnap

4.8

(48)

Pricing

Starting at $99.00 per month

About Usersnap

Usersnap is a user feedback platform to capture, organize, respond, and scale user insights for agile product testing and instant feature validation.

Companies such as Red Hat, Erste Bank, Lego, Harvard University partner with Usersnap to excel in their enterprise growth and operations.

Usersnap is right for you if want to:

✅ Create a user-centered and welcoming feedback culture
✅ Streamline all product feedback to identify top roadmap contenders
✅ Save time on communicating technical and design improvements
✅ Conduct more in-product user research and unleash UX insights
✅ Have a constant stream of new user feedback to stay on top of the voice of customers.

Product teams strive for user-centric processes and rely on Usersnap to gain clarity for product decisions. Grow in confidence with a scalable user feedback software as your partner.

https://usersnap.com

Usersnap Screenshots

Usersnap Pricing and Plans

Starting price: $99.00 per month

Free Trial

Free Version

Startup

$99.00

flat rate, per month

Plan includes:

10 Team Members
‍5 Feedback Project‍
Add a Project
Add a Team Member
Customer Care Replies‍
Integrate With 4000 Apps
NEW! Micro Surveys
Screen Recording
‍ Unlimited Reporters‍‍

Company

$189.00

flat rate, per month

Plan includes:

‍15 Feedback Project‍
15 Team Members
Add a Project
Add a Team Member
Browser Error Recording
Customer Care Replies‍
Custom Widget Design
Integrate With 4000 Apps
NEW! Micro Surveys
Remove Branding

Premium

$329.00

flat rate, per month

Plan includes:

‍25 Feedback Project‍
25 Team Members
Add a Project
Add a Team Member
Additional Admin Roles
Annual Security Questionnaires
Browser Error Recording
Customer Care Replies‍
Custom Translations
Custom Widget Design

Enterprise

Pricing available upon request

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Usersnap Features

Popular features found in 360 Degree Feedback
Anonymous Feedback
Customizable Forms
Data Import/Export
Employee Database
Individual Development Plans
Performance Review Management
Question Library
Rater Selection
Self Service Portal
More features of Usersnap
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
API
Assignment Management
Audit Trail
Backlog Management
Bug/Issue Capture
Bug Tracking
Chat/Messaging
Collaboration Tools
Commenting/Notes
Communication Management
Continuous Feedback
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Questions
Customizable Reports
Customizable Templates
Dashboard
Data Visualization
Drag & Drop
Email Management
Email Reminders
Engagement Tracking
Feedback Management
Help Desk Management
Issue Management
Issue Tracking
Knowledge Management
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Language
Multi-Location
Negative Feedback Management
NPS Survey Structure
Project Management
Pulse Surveys
Purchasing & Receiving
Ratings/Reviews
Real-Time Reporting
Recurring Issues
Reporting/Analytics
Reporting & Statistics
Response Management
Review Request
Role-Based Permissions
Sentiment Analysis
Single Sign On
Status Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Template Management
Third-Party Integrations
Ticket Management
Trend Analysis
Visual Analytics
Website Integration
Widgets
Workflow Management

Usersnap Integrations

ActiveCollab

Jira

Pivotal Tracker

Trello

Axosoft

Intercom

See all 34 integrations

Usersnap User Reviews

Overall Rating

4.8

Ratings Breakdown

77%

21%

Secondary Ratings

Ease of Use

4.8

Value for money

4.5

Customer support

4.9

Functionality

4.6

Have you used Usersnap and would like to share your experience with others?

Sophia D.

Verified reviewer

Food & Beverages

51-200 employees

Used daily for less than 6 months

Review source

Reviewed July 2022

Usersnap for beta testing and post launch feedback is critical to our success! thank you!

Really amazing.. we're going through our feedback tickets every day and getting fixes done very quickly with developers. We are in pre-launch beta testing phase and this tool has helped us save so much time and be very efficient. Also we can have various different widgets/projects for different teams, so we can use it cross-functionally without mixing up the feedback from different platforms in the same place. It's critical for us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integration with Jira, selecting the project and ticket type to send the tickets to, the automation saves us so much time. It's really easy to download the videos and screenshots directly from the jira tickets and usersnap even populates the device type, screen resolution and URL that the feedback was collected from.

Cons:

It would be good to extend the jira integration and be able to assign a usersnap feedback to an epic, or even have an "internal" version of the widget (like a flag ) so that internal staff have more options (select epic and assign to a specific Jira user).

Reasons for choosing Usersnap

We did the trial, the customer support was the most helpful ever, and we just knew it was perfect.

Vendor Response

Hi Sophia, thank you so much for your great review.

Replied July 2022

NICOLE R.

Verified reviewer

E-Learning

2-10 employees

Used daily for less than 12 months

Review source

Reviewed March 2020

Best in class for capturing user feedback!

We ran a 6 month private beta to improve usability with a new edtech start up. We had 400 users during private beta, and were able to collect a lot of new feature requests, enhancements and bug information. Now we are ready to launch and feel confident that we are delivering what the users want!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I loved how easy this was to implement, and how every single user is able to quickly give effective in the moment feedback. Users comment all the time that they love this feedback feature, and it gives our new site even more credibility to have this tool. On the back end, the ability to create custom tags has helped us organize and track all the feedback for effective product decisions.

Cons:

No cons here. One thing to note in the back end - - when you create a custom view of the tickets, that view is only applied to your profile, and your other colleagues on the back end won't see it on their profile.

Reasons for switching to Usersnap

Liked the user interface, and the ability to auto capture screenshots with usersnap better!

Vendor Response

Hi Nicole, thanks a ton for your awesome review and we appreciate your feedback a lot. What you are mentioning regarding the personal lists you have in the Usersnap dashboard. We are tackling that in the next step of our product roadmap. We are currently collecting feedback from customers, so why not talk to us and tell us how we can bring value to you and your team?

Replied February 2021

Brittany M.

Verified reviewer

Hospital & Health Care

201-500 employees

Used daily for less than 12 months

Review source

Reviewed December 2019

Usersnap was Critical to our Internal and External UAT

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Usersnap gave us the ability to easily obtain user input, both from our internal audiences and external. The screen capture functionality is very powerful for understanding the feedback and making it actionable.

Cons:

Sometimes the notes or arrows added to a screengrab are not in the exact position the user placed them at. This can cause confusion for the reviewer of the screen.

Vendor Response

Hi Brittany, thanks a lot for your review and we appreciate your feedback a lot. You mentioned that your annotations were sometimes off the line from where your users took it? After reworking our help-center, we addressed that topic so that you several ways to resolve this issue. https://help.usersnap.com/docs/screenshots-not-accurate I hope this works for you.

Replied February 2021

Jessica P.

Verified reviewer

Computer Software

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

Usersnap smoothed out bumps in our QA process

The usersnap customer service team has been great, I've implemented use of it at two agencies now and it's one of the few pieces of software that run without a hitch.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how easy it is for our clients to use- virtually no orientation needed.

Cons:

Convincing clients to sign into yet another platform to review their feedback is a stretch, but we've solved that with their integrations now. (Jira)

Reasons for choosing Usersnap

More features, better customer service team and faster responses

Reasons for switching to Usersnap

Made the switch because of the integrations available and to unify all teams (and clients) onto one process.

Vendor Response

Hi Jessica, We hope you're continuing to love Usersnap, including the new features, great customer service, and impeccable UX/UI we're looking to deliver to you. If you haven't had a chance, come and check us out again and see what we've been building to continue smoothing out the QA process for customers such as yourself. Also, if there's ever a way for us to improve, please let us know :) Cheers, -Usersnap

Replied June 2021

Meagan S.

Verified reviewer

Hospitality

201-500 employees

Used weekly for less than 6 months

Review source

Reviewed June 2025

Efficient Testing Tool

Overall it is extremely user friendly and allows an efficient way for our team to test the registration and website components leading up to a registration launch.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is an amazing and efficient way for our clients and internal team to test the Cvent website and registration prior to launching.

Cons:

I can't say I have found anything I don't like at this time. I am a new user with this integration. So far I am really enjoying it.

Alexis D.

Verified reviewer

Computer Software

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed November 2018

Great tool for customer support teams that has a lot of potential

Overall, Usersnap has been a great tool to help us provide our customers with better support, but I wish it did more.

Ratings Breakdown

Ease of use

Functionality

Pros:

Their idea is simple and effective - it's a great way to get a quick snapshot from users to help troubleshoot issues or get feedback when working with users who may not be technologically-capable enough to know how to take a screenshot. Usersnap was a life saver for our company and helped us up our Customer Support game significantly. The interface is simple enough to figure out, and its integration with Intercom was perfect for our needs. The customization options to black out data was essential to for our HIPAA-compliant customers, and the attache JS console is perfect for quick debugging.

Cons:

It seems like the tool has a lot of potential, but essentially it just does one thing: lets users take screenshots. (I know they have since introduced their CX product for customer satisfaction surveying, but we never upgraded to this option). Some things I found that would make this better was: the ability to take full-page screenshots, or a co-browsing/screensharing feature, or have a more robust interface for us to be able to organize and categorize our screenshots better. It was useful for us at one point, but then we decided to switch over to a co-browsing tool instead because screenshots just weren't allowing us to provide the support we wanted.

Matt W.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed August 2021

Easy User Feedback Tool.

I have a new SaaS application and I needed a solution to quickly and easily collect user feedback (bugs, feature requests, etc). Usersnap provides a solution for not only collecting the feedback (text, annotated screenshots and videos), but to store it in a database, which makes it easy to review and take action.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Quick to set up and easy to customize so that it looks like it is part of my application. I like how it provides different options (Report a Bug, Give Feedback, Request a Feature, etc) which are all contained in a single container in my application. Usersnap provides an easy tool for my users. They can write text, take and annotate a screenshot, or record a video. All feedback is stored in a dashboard, which makes it quick to review and take action.

Cons:

None that I can think of, Usersnap does exactly what I need.

Vendor Response

Thanks so much for your amazing review, Matt. Make Feedback Matter.

Replied August 2021

Grigory G.

Verified reviewer

Legal Services

2-10 employees

Used daily for less than 2 years

Reviewed December 2018

Great for UI/detailed feedback

I'm using it to get fine-grained feedback on my forms, pages and layouts. It gets me from 80% to 100%.

Ratings Breakdown

Ease of use

Functionality

Pros:

The ability to markup screenshots is super useful, and makes visual feedback painless. Best way to polish an existing design.

Cons:

It's less useful for specs or feedback that require major structural changes to a page/layout. Also, the ticket filter system can get a little messy if you're not careful, but I suppose that's more on the user than the product - you give us an open-ended system, it's up to us to keep it organized.

Anand S.

Verified reviewer

Computer Software

501-1000 employees

Used daily for more than 2 years

Reviewed December 2018

Usersnap for Beta testing

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

On the spot feedback capturing system which is easy to use and capture many required information for technical team to analyze and troubleshoot faster.

Cons:

Basic version do not have reporting feature included. More info can be captured via browser inspect element and other areas which can be useful to technical team.

Raul P.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 6 months

Review source

Reviewed November 2019

Great Tool

We are using in our software development process. We use agile methodology and we require to do a continuous improvements and integrations. We use in all phases, Analysis an Design (Customer Review) Development and User Acceptance Test.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple, easy and really friendly. In one minute you can integrate with you website. I like how flexible and interconnecting it is. We can integrate with our DEVOPS environment and get the bugs and feedback immediately from our customers. Our quality process was increase using this amazing tool.

Cons:

During the time that we are use it, I do not see any.

Reasons for choosing Usersnap

Friendly and integration with multiple platforms

Vendor Response

Hi Raul, thanks a lot for your review and we appreciate your awesome feedback.

Replied February 2021

Showing 1 - 10 of 48 Reviews

Load More Reviews