Alvaria CX Suite 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Alvaria CX Suite

4.0

(21)

Pricing

Pricing available upon request

About Alvaria CX Suite

Alvaria CX Suite takes the best of the proven and feature rich platforms - Aspect® Unified IP®, Aspect ALM, Noble CC and Noble OnQ - into a comprehensive go forward solution for inbound service and outbound engagement available on-premises and as private cloud deployments. Additionally, the Noble and Aspect platforms coming together marries the BEST compliant outbound capabilities in the contact center industry, establishing Alvaria as the indisputable leader and gold standard for compliant outbound contact management.

Alvaria CX Suite Screenshots

Alvaria CX Suite Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Alvaria CX Suite Features

Popular features found in IVR
Auto-Dialer
Automatic Call Distribution
Call Disposition
Caller ID
Call Monitoring
Call Recording
Multi-Channel Communication
Reporting & Statistics
Voice Mail
More features of Alvaria CX Suite
API
Automated Responses
Blended Call Center
Callback Scheduling
Call Center Management
Call List Management
Call Logging
Call Routing
Call Scheduling
Call Scripting
Call Transfer
Campaign Management
Campaign Specific Caller ID
Compliance Management
Computer Telephony Integration
Contact Management
Email Management
FCC Compliance
FTC Compliance
Inbound Call Center
Interaction Tracking
IVR
Lead Management
List Management
Manual Dialer
Mobile Access
Multiple Scripts
Outbound Call Center
Phone Key Input
Predictive Dialer
Progressive Dialer
Queue Management
Reporting/Analytics
SMS Messaging
Survey/Poll Management
Text to Speech

Alvaria CX Suite User Reviews

Overall Rating

4.0

Ratings Breakdown

29%

48%

19%

Secondary Ratings

Ease of Use

3.6

Value for money

3.5

Customer support

3.9

Functionality

4.2

Verified

Reviewer

Financial Services

10000+ employees

Used daily for more than 2 years

Review source

Reviewed May 2021

The easiest/most challenging contact center technology system

I recommend the suite, their support is amazing since Noble Systems is a smalled company compared with their competitors and you will have the support that you require without the normal big company struggles from their competitors. The tools included in the suite are amazing and well designed, just analize if Noble is for you based on what you are expecting the suite to do. It works perfectly as the brain for your contact center, but it will not hold all your business logic within its core.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very intuitive and easy to admin/setup for non-it personnel, they migrated the Maestro setup to a cloud based solution available in your browser (Harmony) which is a tremendous improvement at the user experience level. The design in the IVR is amazing; there is a lot of bandwidth available to customize your contact centers, the outbound IVR can save a lot of time with voicemails.

Cons:

Regardless of their reliability and design, Noble is not the ideal tool for integrations and customizations. It an amazing suite of tools to work by themself, but when they need to be customized to handle a more complex logic there is not enough room to play with. Composer changed improving a little every year, but they is not a way to adapt the UI with advance HTML or CSS, it's a drag and drop tool with some room to be customized, but don't expect a full canvas for your creativity.

Reasons for choosing Alvaria CX Suite

Cost and outbound dialer is one of the best options outhere. Even thou Genesys has more capabilities on the Inbound IVR, it's not a competitor with Noble at the overall contact center solution.

Bruce H.

Verified reviewer

Financial Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2019

Noble Solution Suite

As with most organizations, "more with less" seems to be the standard. Noble's various AI products allow just that, especially in an environment that heavily regulates "Contact Attempt". Decision Science Technology ensures best time to call. Having the ability to engage multiple methods of communication is a requirement: SMS, Email, Web Chat; all part of Noble's suite of product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nearly all the product suite is proprietary, resulting in seamless integration. All Noble products tie to robust reporting and recording. For the very few requirements to engage other vendors to stack onto the Noble suite, Noble is wide open, meaning integration is possible.

Cons:

Some of the product suite is extremely complex, meaning start to finish may require significant time. That said, the road map to full production is thorough and tested, to ensure end-user has a solid understanding of the product.

Reasons for choosing Alvaria CX Suite

Again, Noble's product suite is extremely robust and provided a solution for every scenario we presented. Full integration. Proprietary, patented technology. Road Maps based on customer needs.

Reasons for switching to Alvaria CX Suite

Internal IT requirement: Look for opportunities to consolidate vendors. Noble's product suite is near 100% of what the industry required.

Verified

Reviewer

Used daily for more than 2 years

Review source

Reviewed October 2017

Surprise Surprise and some more surprise

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Cons:

It is just over rated dialer which has more bugs than the underground sewage system of Brooklyn. It is only going to give you surprises and more surprises of paying them more money year after year. You never own this product unless you pay them 5 year support fee and in case you end up extending your license by few seats then your five year will be counted from the new extension. I don't think it will even exist in the future. Avoid it and get some other expensive product.

Heather S.

Verified reviewer

Financial Services

1001-5000 employees

Used weekly for more than 2 years

Review source

Reviewed April 2021

Long Term Partnership

The Noble Suite offers a great solution in many areas for our business. I love that Noble is always trying to get ahead of the needs and stay on an innovative track. From WFM to Gamification and OmniChannel solutions, Noble has their hat in the ring and works with their business user community to build out and offer relative solutions. I appreciate knowing they are listening. I also appreciate the support we get from the Noble team. Our account manager and technical engineer know us and we have a great relationship. We get things done timely and even when things don't go the way we expect, we work through it to resolve. There is a good mix from them doing what Noble needs with what JM/SETF needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is relatively easy to use and adopt from an end user experience perspective. There is alot of built in flexibility that gives us options to implement the software to meet our specific business needs. From the design of the Composer screens to the ability to track and manage compliance, we can set it up the way it makes most sense to us.

Cons:

With great power comes great responsibility. The software and its components are complex. Making it look easy to the end users requires a great deal of oversight and knowledge from our administration team. The most difficult part of managing the software is that there are so many components used to support the flexibility and keeping them all upgraded, patched for security and configured consistently across multiple servers is an ongoing challenge. Would like to work towards more of a release cadence and have the confidence to transition to more of a SaaS model.

Reasons for choosing Alvaria CX Suite

Overall match to our business needs and our relationship with Noble.

Reasons for switching to Alvaria CX Suite

We initially switched from Davox as Noble was an up and coming dialing solution. We have engaged Noble for assistance on TCPA, recently implemented ShiftTrack from the Nice/IEX solution and are working on deploying the Noble IVR solution from what we have today with Avaya. Additionally we are looking for a future solution for our QA and Speech Analytics platform.

Carlos V.

Verified reviewer

Health, Wellness and Fitness

1001-5000 employees

Used daily for less than 2 years

Reviewed September 2022

Alvaria Workforce Review - MCS Holdings

In an NPS scale is a an 8

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The functionality and capability to be agile. Visibility of the dashboards and reports

Cons:

SLA's response to the issues. It takes a lot when you escalate issues

Reasons for choosing Alvaria CX Suite

Functionality

Reasons for switching to Alvaria CX Suite

To growth and introduce more modules

Hasitha P.

Verified reviewer

Telecommunications

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2021

Alvaria CX suite

Alvaria CX suite clearly address business requirements of true omnichannel contact center

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Alvaria CX suite combined with multiple other components. Such as Unified IP , recording and advanced list management. It is compact solution to cover all the needs of modern contact center world

Cons:

I believe that List management component interface needs to be user friendly and organized for users to make changes

Cali M.

Verified reviewer

Banking

501-1000 employees

Used daily for more than 2 years

Reviewed September 2022

Support

Need faster support resolution.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Skill Based Routing and DNIS build out - ability to pull real time reports.

Cons:

the ease of use for IVR manager - it is a bit antiquated compared to other companies. Also Support could improve.

Reasons for choosing Alvaria CX Suite

Contract resolution, cost, very personable.

Drew K.

Verified reviewer

Financial Services

10000+ employees

Used daily for more than 2 years

Reviewed September 2022

Outstanding For Customization of Dialer Functions

Ratings Breakdown

Ease of use

Functionality

Pros:

Extreme customizability and ease of function within the contact management and designer software.

Cons:

Certain user friendly aspects, such as various drag and drops, multi-window copy/paste, could be added to increase use for developers/designers in the program.

Angie C.

Verified reviewer

Financial Services

201-500 employees

Used daily for more than 2 years

Reviewed September 2022

Ok product