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Ameyo FusionCX

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Overview

Ameyo FusionCX 2026: Benefits, Features & Pricing

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  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

Ameyo FusionCX
Ameyo FusionCX
3.9
(12)

Pricing

Starting at $500.00 per month

About Ameyo FusionCX

Ameyo Fusion CX is an omnichannel customer support platform that provides a unified view of your customer interactions and makes it easy for agents to engage across multiple channels. It brings together email, phone calls, social media interactions, chat sessions, and more in one place so customer service representatives can respond more efficiently through any channel.

Ameyo FusionCX Screenshots

0
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Ameyo FusionCX Pricing and Plans

Starting price: $500.00 per month
Free Trial
Free Version

Basic

$500.00

per month

No plan information available

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    Ameyo FusionCX Features

    • Popular features found in Auto Dialer
      Call Center Management
      Caller ID
      Call Monitoring
      Call Recording
      Call Routing
      Campaign Management
      Computer Telephony Integration
      Predictive Dialer
      Reporting/Analytics
      Voice Mail
    • More features of Ameyo FusionCX
      Alerts/Escalation
      Auto-Dialer
      Automated Routing
      Chat/Messaging
      CRM
      Customer Database
      Customizable Branding
      Customizable Fields
      Email Templates
      Interaction Tracking
      IVR
      Knowledge Base Management
      Live Chat
      Macros/Templated Responses
      Mobile App
      Multi-Channel Communication
      Performance Metrics
      Prioritization
      Real-Time Chat
      Real-Time Monitoring
      Real-Time Reporting
      Self Service Portal
      Service Level Agreement (SLA) Management
      Social Media Integration
      Ticket Management

    Ameyo FusionCX Integrations

    Ameyo
    Ameyo
    Box
    Box

    Ameyo FusionCX User Reviews

    Overall Rating

    3.9

    Ratings Breakdown

    5

    33%

    4

    33%

    3

    25%

    2

    8%

    1

    0%

    Secondary Ratings

    Ease of Use

    4.1

    Value for money

    4.0

    Customer support

    3.5

    Functionality

    3.7

    Have you used Ameyo FusionCX and would like to share your experience with others?

    Bilegt's profile

    Bilegt T.

    Verified reviewer

    Banking

    5001-10000 employees

    Used other for less than 2 years

    Review source

    Reviewed September 2020

    Complete implemetation of the system to banking industry

    5

    We have implemented the system to 5 departments, integrated with over 10+ channels. These include Collection, Telesales, Inbound, Social channels etc. The case management with 700+ rules, 550 physical sub-branches, 80+ HQ departments. The implementation scale was huge with lot of complexity. It was a major task for us to comply with security requirements and other business requirements. The project team worked effortless, satisfying all the requirements. The implementation phase was 12 months, going live 7 separate times (for each stakeholders)

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    1. Secure 2. Customizable (IVR) 3. Good support 4. Omni-channel (Integrated with FB chat, post, Website chat, Email, voice channels) 5. Integrated with most core banking systems. 6. Able to create workflow with over 700+ rules, 550 branches, 80+ departments, 1000+ users. Excellent case management system. 7. Integrated with CRM system 8. VoIP technology with softphones. 9. Both On-premise or cloud solution is available.
    Cons:
    1. Flexibility when creating ticket did not fulfill our requirement. There are dependent fields available. However, you cannot setup different combination of fields to show up depending on previous field selection. This is for very complex use case. For simple ticket creating, this is no problem. Besides above specific cons, there are not significant downside.

    Reasons for switching to Ameyo FusionCX

    From analog to digital technology. From Call center to Omni-channel Contact Center. Security compliance capabilities. Self-service capabilities. Saving operational costs. System flexibility.

    Read More

    ID

    Irfan D.

    Verified reviewer

    E-Learning

    1001-5000 employees

    Used daily for less than 12 months

    Review source

    Reviewed June 2022

    Innovate call centers using Ameyo Fusion CX

    4

    I use Ameyo Fusion CX as my dialer software in my official routine. I schedule IVR callings through Ameyo Fusion CX and I track my team members productivity and live monitor their calls using this tool.

    Ratings Breakdown

    4
    Ease of use
    4
    Value for money
    3
    Customer support
    3
    Functionality
    icon
    Pros:
    The best thing about Ameyo Fusion CX is it offers many benefits than Ameyo like interaction tracking, IVR voice recognition, real-time monitoring. The software is very easy to use and handy for work from home period.
    Cons:
    The customer care of Ameyo Fusion CX needs to address the issue in an earliest manner, most of the times getting late replies.

    Read More

    KB

    Kirat B.

    Verified reviewer

    Automotive

    501-1000 employees

    Used daily for more than 2 years

    Review source

    Reviewed May 2021

    AutoXpress review

    3

    Great at the beginning and now is falling behind the rest of the world

    Ratings Breakdown

    3
    Ease of use
    2
    Value for money
    4
    Customer support
    2
    Functionality
    icon
    Pros:
    Fusion concept. All on one platform, one view of the customer.
    Cons:
    Fusion is not working very well, Ameyo is very expensive for making adjustments. For adding Instagram Ameyo will charge $3,000. Freshdesk will charge $35! Ameyo has gone to sleep!

    Reasons for choosing Ameyo FusionCX

    Fusion

    Read More

    NJ

    Nikhil J.

    Verified reviewer

    Consumer Services

    1001-5000 employees

    Used daily for less than 2 years

    Review source

    Reviewed December 2020

    Ameyo Performance

    4

    wonderful

    Ratings Breakdown

    4
    Ease of use
    5
    Value for money
    2
    Customer support
    5
    Functionality
    icon
    Pros:
    its ease to use technology and its user friendly
    Cons:
    Upgrade and compatibility issues (chrome)

    Reasons for choosing Ameyo FusionCX

    the options available as compared to other vendors.

    Reasons for switching to Ameyo FusionCX

    challenges and technology limitations

    Read More

    MS

    Marvin S.

    Verified reviewer

    Information Technology and Services

    51-200 employees

    Used daily for more than 2 years

    Review source

    Reviewed December 2020

    Ameyo FusionCX Review

    4

    Ratings Breakdown

    4
    Ease of use
    4
    Value for money
    2
    Customer support
    4
    Functionality
    icon
    Pros:
    Easy to access user friendly can be used anytime to other mahcine without configuration
    Cons:
    Low Support HelpDesk Low Knowledge of the product and looks like they no what they are doing SLA very poor

    Read More

    RG

    Rohin G.

    Verified reviewer

    Financial Services

    51-200 employees

    Used daily for less than 12 months

    Review source

    Reviewed September 2020

    Good product but need to improve a lot

    2

    Ratings Breakdown

    5
    Ease of use
    3
    Value for money
    1
    Customer support
    2
    Functionality
    icon
    Pros:
    easy to use.. user friendly...Reporting structure
    Cons:
    Lot of bugs.. every now or then we are facing some or the other issue. - Support team should be more knowledgeable

    Read More

    PS

    Parshav S.

    Verified reviewer

    Entertainment

    11-50 employees

    Used daily for more than 2 years

    Review source

    Reviewed March 2021

    Executive

    3

    Ratings Breakdown

    3
    Ease of use
    4
    Functionality
    icon
    Pros:
    Too many features. Agent monitoring, automated churning of leads, etc.
    Cons:
    The software puts a lot of load on the system running it and therefore a normal pc becomes really slow when the software is run for some hours.

    Read More

    RS

    Riddhesh S.

    Verified reviewer

    Entertainment

    11-50 employees

    Used daily for more than 2 years

    Review source

    Reviewed December 2020

    Highly reliable and recommendable

    4

    Ratings Breakdown

    4
    Ease of use
    3
    Customer support
    3
    Functionality
    icon
    Pros:
    The software is very easy to use, very dependable and has loads and loads of required features to make the work quick!
    Cons:
    The new web based based interface is very heavy to run on regular machines.

    Read More

    CK

    Clarice K.

    Verified reviewer

    Information Technology and Services

    11-50 employees

    Used daily for less than 2 years

    Review source

    Reviewed December 2020

    Remote contact centre

    5

    user friendly and easy to navigate

    Ratings Breakdown

    5
    Ease of use
    1
    Functionality
    icon
    Pros:
    It can be used with any smart mobile phone with a lot of internet usage. Its easy to use and integrates well with existing infrastructure.
    Cons:
    integrating with exiting business process was easy

    Read More

    AN

    Adil N.

    Verified reviewer

    Retail

    51-200 employees

    Used daily for less than 12 months

    Review source

    Reviewed September 2020

    Best CX Experience - All in One Solution

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    All features , single window 360 degrees Customer Experience , ticketing , omni channel
    Cons:
    IVR should be easy to configure by customer IT team

    Read More

    Showing 1 - 10 of 12 Reviews
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