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BNA

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Overview

BNA 2026: Benefits, Features & Pricing

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  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

BNA
BNA

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Pricing

Pricing available upon request

About BNA

Because the world looks differently every day and BNA will follow with ease. To give your employees the complete customer view in a few square centimeters to improve the conversation.

To have the suggestions for a good conversation with you in real time. The right actions for that specific person. That impression stays with the customer!

To get started with data science without any IT obstacles: “sweat your data!”. Because every marketing dollar counts: precision marketing because every customer is unique.

Create your own campaigns with which you can call/email outbound to customers with a tailor-made proposition. With inbound calls you are always immediately informed about your customer. The result of every conversation is easily maximized.

Having a clear view of the customer at a glance means a perfect start to communication. With a screen that pops up automatically before the start of the conversation.

All fields in BNA can be configured dynamically, such as the blue tiles on customer interactions in this screen and the white tiles for product information.

Clicking on a tile can take the user directly to systems such as ERP, MRP, Financial systems, etc.

Active and passi...

ve campaigns can be linked to each customer or customer group. A rule-based engine takes care of the logical sequence and planning of best next actions and suggestions. Every action is accurately recorded and a series of metadata is stored for a rich customer profile. BNA can link with multiple internal and external (cloud) applications for a truly complete customer view. Fold-out screens in BNA give even more content and functionality to a conversation. In the insurance sector, for example, a premium comparison is immediately carried out and an offer can be converted directly into closing through direct links with insurers. Your policy in the mailbox within 1 minute after the conversation. For example, different types of quotation processes can be carried out in BNA with an average saving of more than 50% on AHT (avg handling time) By registering all BNA actions for a relation, a very rich and complete customer picture is created. The BNA user sees a summary of the performed actions and agreements at the end of every conversation. Where necessary, a new call action is automatically created for follow-up. In this way, no sales or service opportunity is lost. With available APIs, this enriched data can be synchronized to other systems such as ERP, financial systems, etc. Various data technologies are currently being used to fill BNA with intelligence. Examples of this are the customer retention algorithms, but also the clustering techniques that are used to enable targeted marketing. The further extension of this analysis is the roll-out of automated call lists and actions. The intervention of an employee to load call lists and/or actions will no longer be necessary.

BNA Screenshots

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BNA Pricing and Plans

Free Trial
Free Version

Basic

Pricing available upon request

No plan information available

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    BNA Features

    • Popular features found in Telephony
      Automatic Call Distribution
      Caller ID
      Call Monitoring
      Call Recording
      Call Transfer
      Computer Telephony Integration
      Reporting/Analytics
      Voice Mail
      VoIP
    • More features of BNA
      Alerts/Notifications
      API
      Campaign Management
      Churn Management
      Communication Management
      Contact Database
      Contact Management
      CRM
      Customer Database
      Customer Experience Management
      Customer Segmentation
      Customizable Branding
      Customizable Fields
      Customizable Reports
      Email Management
      Engagement Tracking
      Event Triggered Actions
      Feedback Management
      Interaction Tracking
      Monitoring
      Multi-Channel Communication
      Multi-Language
      Real-Time Analytics
      Real-Time Data
      Real-Time Monitoring
      Real-Time Notifications
      Real-Time Reporting
      Reporting & Statistics
      Survey/Poll Management
      Surveys & Feedback
      Third-Party Integrations
      Visual Analytics

    BNA Integrations

    Microsoft Teams
    Microsoft Teams
    3CX
    3CX
    Anywhere365
    Anywhere365

    BNA User Reviews

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