CommBox 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

CommBox

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Pricing

Starting at $199.00 per month

About CommBox

CommBox is a cloud-based solution designed to help midsize to large businesses automate communication between customers and marketing, IT, sales and support teams. Key features include live chat, performance metrics, queue management, a self-service portal, support ticketing, surveys/feedback and social media integration.

Teams using CommBox can assign customer inquiries to relevant agents via Smart Inbox, enabling customer engagement across multiple communication channels. It allows users to allocate conversations to agents based on various factors such as service-level agreement (SLA), channel synchronization, agent skills and more. Additionally, it comes with an internal messenger, which allows company experts to collaborate with agents and manage responses for streamlining workflows.

CommBox helps create knowledge bases based on responses to customer inquiries across various communication channels, which can be stored in a unified database for future reference. The product extends support via documentation, phone, email and other online measures.

CommBox Screenshots

CommBox Pricing and Plans

Starting price: $199.00 per month

Free Trial

Free Version

Basic

$199.00

per month

No plan information available

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CommBox Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of CommBox
AI/Machine Learning
API
Automated Responses
Autoresponders
Blended Call Center
Call Center Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Canned Responses
Chatbot
Chat/Messaging
Customer Database
Customer Segmentation
Customizable Branding
Customizable Reports
Dashboard
Email Management
Feedback Management
File Sharing
For Developers
Generative AI
Intent Recognition
IVR
Knowledge Base Management
Live Chat
Multi-Language
Natural Language Processing
Outbound Call Center
Performance Metrics
Pre-Configured Bot
Proactive Chat
Queue Management
Real-Time Chat
Real-time Consumer-facing Chat
Reporting & Statistics
Sentiment Analysis
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third-Party Integrations
Ticket Management
Transcripts/Chat History
Transfers/Routing