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Daktela

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Overview

Daktela 2026: Benefits, Features & Pricing

Wondering if Daktela is right for your organization?

Our Call Center Software selection experts can help you in 15 minutes or less.

On this page
  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

Daktela
Daktela
4.3
(3)

Pricing

Starting at €15.00 per month

About Daktela

Daktela contact center is a cloud-based solution of call center with native support for many communication channels "OmniChannel" in one Web application - phone, email, helpdesk, Webchat, SMS and social networks. We offer a wide range of related telecommunication services which can be used together with a virtual PBX or contact centre or even independently. In developing our solutions, we have utilised the many years’ experience gained from implementing hundreds of contact centres.

Omni-Channel
We support directly within our own solution all the communication channels you may need in one application - phone, email, help desk, SMS, web chat and social networks.

Open platform with API
Daktela is an open omni-channel platform with a REST API interface with many ready-made integrations into other popular systems available.

Customer's communication history
Daktela automatically records all communication across all channels with your customers into a dedicated custom card within our CRM. By capturing and storing this communication history and presenting it to the agent at the right time we significantly increase productivity and the overall customer experience.

Realtime reporting and...

 statistics As standard we provide unified reporting across all communication channels with a range of frequently used reports made available. Cloud and dedicated solution Daktela can operate as a true cloud service or as a private cloud with software running on your own dedicated servers in your virtual environment. Technical support High availability and reliability of the service is our priority number one. Technical support is available 24x7 for all communication channels. In Daktela we use our own technology in our own business gaining operational experience in the use of our technology which helps when dealing with our customers. International numbers We offer international inbound phone numbers from more than sixty countries including toll-free numbers. SIM hosting Unique service of a virtual mobile operator, which allows recording of mobile phone and integration in the call centre. SMS connector Hosting of SIM cards in our data centre You can call or send SMS messages via your SIM card. Number filtering We can clean your phone number database removing bad or invalid numbers, keeping your data clean. Daktela mobile Integrated solutions sending SMS messages with direct connection to any UK or International mobile operators. API included.

Daktela Screenshots

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Daktela Pricing and Plans

Starting price: €15.00 per month
Free Trial
Free Version

Omnichannel

€86.00

per user, per month

Plan includes:

  • Voice Services
  • Voicemail
  • SMS
  • SMS Chat
  • Templates
  • E-mail client
  • CDR Call recording
  • Fully Featured Hosted PBX
  • Automatic distribution
  • Webchat
Read More

Voice + E-mail

€50.00

per user, per month

Plan includes:

  • Templates
  • Automatization
  • Voice Services
  • Voicemail
  • E-mail client
  • CDR Call recording
  • Fully Featured Hosted PBX
  • TIcketing

Voice

€30.00

per user, per month

Plan includes:

  • IVR
  • Voice Services
  • CDR Call recording
  • Fully Featured Hosted PBX
  • Voicemail

E-mail

€30.00

per user, per month

Plan includes:

  • E-mail client
  • TIcketing
  • Automatic distribution

Webchat

€15.00

per user, per month

Plan includes:

  • Webchat
  • Decision Tree
  • Chatbot Connector
  • Templates
  • Custom design
  • Click-To-Call

Social

€25.00

per user, per month

Plan includes:

  • Facebook Messenger
  • Viber
  • WhatsApp Business
  • Templates
  • Automatization
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Daktela Features

  • Popular features found in Call Center
    Caller ID
    Call Logging
    Call Monitoring
    Call Recording
    Call Routing
    Call Scripting
    Contact Management
    CRM
    Dashboard
    IVR
    Queue Management
    Reporting/Analytics
  • More features of Daktela
    Activity Dashboard
    Activity Tracking
    AI Copilot
    Alerts/Escalation
    API
    Auto-Dialer
    Automatic Call Distribution
    Blended Call Center
    Callback Scheduling
    Call Center Management
    Call List Management
    Call Reporting
    Call Tracking
    Call Transfer
    Campaign Management
    Chatbot
    Chat/Messaging
    Computer Telephony Integration
    Contact Database
    Customizable Reports
    Email Management
    Inbound Call Center
    Interaction Tracking
    Knowledge Base Management
    Live Chat
    Manual Dialer
    Monitoring
    Multi-Channel Communication
    Outbound Call Center
    Performance Management
    Predictive Dialer
    Progressive Dialer
    Real-Time Analytics
    Real-Time Chat
    Real-Time Data
    Real-Time Monitoring
    Real-Time Reporting
    Recording
    Reporting & Statistics
    Social Media Integration
    Third-Party Integrations
    Ticket Management
    Voice Mail
    Workflow Management
    Workforce Management

Daktela Integrations

Microsoft Teams
Microsoft Teams
Microsoft Entra ID
Microsoft Entra ID
Firefox
Firefox
PrestaShop
PrestaShop
RAYNET CRM
RAYNET CRM
SAP Business One
SAP Business One

See all 16 integrations

Daktela User Reviews

Overall Rating

4.3

Ratings Breakdown

5

33%

4

67%

3

0%

2

0%

1

0%

Secondary Ratings

Ease of Use

4.7

Value for money

5.0

Customer support

5.0

Functionality

5.0

Have you used Daktela and would like to share your experience with others?

SK

Sarah K.

Verified reviewer

Telecommunications

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed November 2021

Call Center super tool

5

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
I like the way, how can I use it. Simply, very effective and have a lot of functionalities.
Cons:
No mobile app. There is just simple app but not with all features.

Read More

MT

Martina T.

Verified reviewer

Telecommunications

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2021

Very good Tool for Call Center

4

Iam very satisffied. I use it daily and helps me to controll my team.

Ratings Breakdown

4
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
Easy to use. Very intuitive and also for operators.
Cons:
Some bugs which we have to deal with. But the support fix them.

Read More

LP

Lukas P.

Verified reviewer

Telecommunications

201-500 employees

Used daily for more than 2 years

Review source

Reviewed August 2021

Very recomended SW

4

Sattisfied. Few more years of developing and colaboration and it will be perfect.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
Easy to use. and a lot of features. Strong and fast features developing.
Cons:
Some Bugs which affect the work. But nothing what cant be fixed.

Reasons for choosing Daktela

Vule for price.

Read More

Showing 1 - 3 of 3 Reviews

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