Dextr 2026: Benefits, Features & Pricing

Wondering if Dextr is right for your organization?

Our Contact Center Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Dextr

5.0

(3)

Pricing

Starting at $28.00 per month

About Dextr

Dextr is a contact center as a service (CCaaS) solution by Amazon Connect that combines a full-featured agent call control and supervisor interface. It leverages Amazon Connect as its ACD and the AWS eco-system to manage an omnichannel contact center.

Dextr Screenshots

Dextr Pricing and Plans

Starting price: $28.00 per month

Free Trial

Free Version

Basic

$28.00

usage based, per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Dextr Features

Popular features found in Contact Center
Agent Interface
Chatbot
Computer Telephony Integration
Queue Management
More features of Dextr
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
API
Auto-Dialer
Automated Routing
Automatic Call Distribution
Blended Call Center
Callback Scheduling
Call Center Management
Call Disposition
Caller ID
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scripting
Call Tracking
Call Transfer
Campaign Management
Chat/Messaging
Collaboration Tools
Contact Database
Contact Management
CRM
Customer History
Customizable Reports
Data Import/Export
Email Management
Inbound Call Center
Interaction Tracking
IVR
Live Chat
Manual Dialer
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multiple Scripts
Performance Management
Phone Key Input
Predictive Dialer
Pre-recorded Messages
Progressive Dialer
Quality Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
SMS Messaging
Social Media Integration
Survey/Poll Management
Surveys & Feedback
Text to Speech
Third-Party Integrations
Voice Customization
Voice Mail
Workforce Management

Dextr Integrations

Twilio

Amazon Pinpoint

Amazon QuickSight

Salesforce Starter

Amazon Lex

Amazon EC2

See all 15 integrations

Dextr User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

4.7

Functionality

5.0

Have you used Dextr and would like to share your experience with others?

Peter B.

Verified reviewer

Telecommunications

2-10 employees

Used daily for less than 2 years

Review source

Reviewed August 2022

Dextr reduces the cost of professional service that would be required to build your call center.

We build Amazon Connect call centers on time, on budget and with the highest customer satisfaction scores. We add Dextr to every call center we build significantly reducing both total cost and time to "go live". We have been building Amazon call centers since 2017 when the service was introduced and have Dextr on thousands of call center seats!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The power of Amazon Connect is the vast library of AWS services that you can add to achieve your call center vision. This however requires that you have a skilled software group on your team or you will need to hire an outside professional service group. Dextr provides a range of features that do eliminate the need for these services. At an average of $1 a day per agent, you can eliminate that professional service outlay. Additionally Dextr eliminates the time to go live, as most of the call center features are already embedded i Dextr. Generally the usual cloud providers want multi year contracts, with the first year paid upfront of which 18-22% will be the fee for professional services. The average agent desktop license is $150 a month before you make your first phone call. Compare that with Dextr, no upfront cost and about a $1 a day per logged in un-named agent!

Cons:

Fortunately there is not a lot to complain about. The Dextr team is responsive to feature requests and often makes modifications to accomplish customer objectives.

Reasons for choosing Dextr

If you have mad the decision to move to Amazon Connect, you have to compare Dextr to the out of box Call Control Pannel that Amazon provides. See the difference and this becomes obvious!

Reasons for switching to Dextr

License costs!