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Dextr

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Overview
Dextr

Dextr 2026: Benefits, Features & Pricing

On this page
  • Overview
  • User Interface
  • Popular Alternatives
  • Pricing and Plans
  • Features
  • User Reviews

Overview

Dextr
Dextr
5.0
(3)

Pricing

Starting at $28.00 per month

About Dextr

Dextr is a contact center as a service (CCaaS) solution by Amazon Connect that combines a full-featured agent call control and supervisor interface. It leverages Amazon Connect as its ACD and the AWS eco-system to manage an omnichannel contact center.

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Dextr User Interface

0
0
1

Dextr Pricing and Plans

Starting price: $28.00 per month
Free Trial
Free Version

Basic

$28.00

usage based, per month

No plan information available

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    Dextr Features

    • Popular features found in Contact Center
      Agent Interface
      Chatbot
      Computer Telephony Integration
      Queue Management
    • More features of Dextr
      Activity Dashboard
      Activity Tracking
      Alerts/Escalation
      Alerts/Notifications
      API
      Auto-Dialer
      Automated Routing
      Automatic Call Distribution
      Blended Call Center
      Callback Scheduling
      Call Center Management
      Call Disposition
      Caller ID
      Call List Management
      Call Logging
      Call Monitoring
      Call Recording
      Call Reporting
      Call Routing
      Call Scripting
      Call Tracking
      Call Transfer
      Campaign Management
      Chat/Messaging
      Collaboration Tools
      Contact Database
      Contact Management
      CRM
      Customer History
      Customizable Reports
      Data Import/Export
      Email Management
      Inbound Call Center
      Interaction Tracking
      IVR
      Live Chat
      Manual Dialer
      Monitoring
      Multi-Channel Communication
      Multi-Channel Management
      Multi-Language
      Multiple Scripts
      Performance Management
      Phone Key Input
      Predictive Dialer
      Pre-recorded Messages
      Progressive Dialer
      Quality Management
      Real-Time Analytics
      Real-Time Data
      Real-Time Monitoring
      Real-Time Notifications
      Real-Time Reporting
      Reporting/Analytics
      Reporting & Statistics
      SMS Messaging
      Social Media Integration
      Survey/Poll Management
      Surveys & Feedback
      Text to Speech
      Third-Party Integrations
      Voice Customization
      Voice Mail
      Workforce Management

    Dextr User Reviews

    Overall Rating

    5.0

    Ratings Breakdown

    5

    100%

    4

    0%

    3

    0%

    2

    0%

    1

    0%

    Secondary Ratings

    Ease of Use

    5.0

    Value for money

    5.0

    Customer support

    4.7

    Functionality

    5.0

    Have you used Dextr and would like to share your experience with others?

    Peter's profile
    Peter B.

    Verified reviewer

    Telecommunications

    2-10 employees

    Used daily for less than 2 years

    Review source

    Reviewed August 2022

    Dextr reduces the cost of professional service that would be required to build your call center.

    5

    We build Amazon Connect call centers on time, on budget and with the highest customer satisfaction scores. We add Dextr to every call center we build significantly reducing both total cost and time to "go live". We have been building Amazon call centers since 2017 when the service was introduced and have Dextr on thousands of call center seats!

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    The power of Amazon Connect is the vast library of AWS services that you can add to achieve your call center vision. This however requires that you have a skilled software group on your team or you will need to hire an outside professional service group. Dextr provides a range of features that do eliminate the need for these services. At an average of $1 a day per agent, you can eliminate that professional service outlay. Additionally Dextr eliminates the time to go live, as most of the call center features are already embedded i Dextr. Generally the usual cloud providers want multi year contracts, with the first year paid upfront of which 18-22% will be the fee for professional services. The average agent desktop license is $150 a month before you make your first phone call. Compare that with Dextr, no upfront cost and about a $1 a day per logged in un-named agent!
    Cons:
    Fortunately there is not a lot to complain about. The Dextr team is responsive to feature requests and often makes modifications to accomplish customer objectives.

    Reasons for choosing Dextr

    If you have mad the decision to move to Amazon Connect, you have to compare Dextr to the out of box Call Control Pannel that Amazon provides. See the difference and this becomes obvious!

    Reasons for switching to Dextr

    License costs!

    Read More

    JeanJacques's profile
    JeanJacques E.

    Verified reviewer

    Information Technology and Services

    10000+ employees

    Used daily for free trial

    Review source

    Reviewed October 2022

    Quick, Easy and Feature rich

    5

    The team is amazing, knowledgeable and always willing to go that extra mile.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Really easy to deploy, marketplace makes it very easy to subscribe / try. Integrations and Omni-channel setups are very flexible and easy to use.
    Cons:
    Options for hard phones would be great,

    Reasons for choosing Dextr

    Pricing, Support and their willingness to work backwards with customers to solve problems and develop additional features.

    Read More

    KL
    Kathy L.

    Verified reviewer

    Non-Profit Organization Management

    2-10 employees

    Used daily for less than 6 months

    Reviewed August 2022

    Dextr compliments AWS Connect

    5

    great experience from start through implementation

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    4
    Customer support
    5
    Functionality
    icon
    Pros:
    this tool is quick and easy to deploy, the cost for the value is very inexpensive
    Cons:
    More robust reporting but have been told it is on the product road map

    Read More

    Showing 1 - 3 of 3 Reviews

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