Qubicles 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Qubicles

4.4

(24)

Pricing

Starting at $19.99 per month

About Qubicles

Qubicles is a cloud-based contact center solution for sales and customer service teams covering email, phone and live chats. Key features include inbound, outbound and blended campaigns, call routing, interactive voice response (IVR), drag-and-drop scripting, call recording, inbound-email routing and open APIs.

Qubicles inbound queue features welcome messages, whisper messages to agents, hold prompts, queue notifications, estimated wait times, skill-based routing and priority management. Users can create dynamic call scripts with conditional branching using a drag-and-drop scripting tool.

Users can create custom caller IDs for each campaign, dialing list or individual lead. With Qubicles, users can connect multiple email accounts including Gmail, Hotmail, Yahoo and Microsoft Exchange. Qubicles enables managers to record calls and monitor agents’ desktops during each call.

Qubicles provides a native app for iOS devices. Pricing is transaction-based, meaning users are charged when they use the software.

Qubicles Screenshots

Qubicles Pricing and Plans

Starting price: $19.99 per month

Free Trial

Free Version

Agents Free Spirit

$0.00

flat rate, per month

Plan includes:

Forever Free for Browsing
View Available Courses
View Job Openings.

Agents Go Getter

$19.99

flat rate, per month

Plan includes:

1 Free Background Check
20 Qubicle (QBE) Tokens
Agent Portal and Reports
Create
Cryptocurrency Rewards
Host or Attend Courses
View and Apply to Jobs

Free Support

$0.00

per user, per month

Plan includes:

$0.02 Cents Per Minute
Core Features Available
Self-Service Knowledgebase
Self Service Support
Unlimited Users

Silver Support

$249.00

per month

Plan includes:

$0.02 Cents Per Minute
1 Professional Service Hour
250 Qubicle (QBE) Tokens
4 Hour Response Time Guarantee
All Features Available
Chat
Email & Phone Support
One-Time Onboarding & Live Training
Unlimited Users

Gold Support

$999.00

per user, per month

Plan includes:

$0.02 Cents Per Minute
1000 Qubicle (QBE) Tokens
2 Hour Response Time Guarantee
2 Professional Service Hours
All Features Available
Onboarding & on-Demand Training
Silver Support & in-Person Option
Unlimited Users

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Qubicles Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Qubicles
AI Copilot
Alerts/Escalation
Answering Machine Detection
API
Auto-Dialer
Automatic Call Distribution
Autoresponders
Blended Call Center
Callback Scheduling
Call Center Management
Call Disposition
Call List Management
Call Reporting
Call Scheduling
Campaign Management
Chat/Messaging
Computer Telephony Integration
Customer Database
Customizable Forms
Customizable Reports
Data Import/Export
Drag & Drop
Email Management
Inbound Call Center
Integrations Management
Interaction Tracking
Knowledge Base Management
Lead Distribution
Live Chat
Manual Dialer
Multi-Channel Data Collection
Outbound Call Center
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Real-Time Analytics
Real-Time Chat
Real-Time Data
Self Service Portal
Softphone
Summary Reports
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Voice Mail
Workflow Management

Qubicles Integrations

Gmail

Qubicles User Reviews

Overall Rating

4.4

Ratings Breakdown

54%

29%

17%

Secondary Ratings

Ease of Use

4.5

Value for money

4.8

Customer support

3.9

Functionality

4.4

Francis E.

Verified reviewer

Used daily for less than 2 years

Review source

Reviewed November 2017

Incomparable

A lot, we were able to expand with the help of this software. Technical difficulties that were handled as soon as we sent the ticket to their staff, issues that rarely happens.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great quality of calls, great support and easy to use apps to manage different campaigns.

Alex P.

Verified reviewer

Consumer Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed May 2020

OVERVIEW

I would say is a good tool, since you basically have all the call center architecture in place when you get started with them, however, I would highly recommend keeping users posted when running maintenance processes in the back-end of that platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's very easy to set up and it requires almost no expertise to get it going.

Cons:

In my case, since most of the traffic is inbound calls, I've experienced too many dropped calls and dead airs and sometimes I would say 2 or 3 times a month, unexpected errors when using this interface for the agents.

Reasons for choosing Qubicles

Mainly that uses a prepaid option so you top up the account as you go and that it has the option to rank agents in the queue based on their skills.

Reasons for switching to Qubicles

That required java and was a tad expensive for the value I was getting out of it.

Daryl A.

Verified reviewer

Political Organization

2-10 employees

Used daily for less than 12 months

Review source

Reviewed April 2019

Powerful tool

Good software, very cost-effective, scales well. Hard to use at first, but once you get the hang of it there's no other solution that compares. The 6 second billion increments are the real secret. There are a lot of features to take advantage of and you can have deep control of your campaigns. Lack of AMD really frustrated though!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Flexibility, cost effectiveness, scalability.

Cons:

There's a rather steep learning curve and answering machine detection absolutely bad! I lost a $56,000 call-center contract because Fenero doesn't know how to listen for a voicemail beep. Absolutely inexcusable.

Jessica P.

Cosmetics

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2017

IT and Call Center Manager perspective.

Fenero has grown a lot since we started with them three years ago. We originally started with just Inbound and have grown with adding inbound ques and outbound campaigns including auto-dialers. Pros: - Agent and Manager Interface is user-friendly. - Reporting fits our needs. - Ease of initial start up. - Ease of Campaign setup. - Economically friendly billing plans. - Great Features available to customize campaign specifics. Cons: -Storage for Recorded calls is no longer unlimited nor specified. -inconsistency in support protocols.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Pros: - Agent and Manager Interface is user-friendly. - Reporting fits our needs. - Ease of initial start up. - Ease of Campaign setup. - Economically friendly billing plans. - Great Features available to customize campaign specifics.

Cons:

Cons: -Storage for Recorded calls is no longer unlimited nor specified. -inconsistency in support protocols.

Abhishek V.

Verified reviewer

Retail

11-50 employees

Used daily for less than 2 years

Review source

Reviewed April 2019

Affordable solution but needs to work on its software for better reliability and performance

Has been a great experience overall. Saved a lot of money switching over from Five9. Customer service was spotty at first but in the time we have been with them, it has improved a lot. Same for the software. Its still not perfect but it more than likely will meet basic business needs and more.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Per minute billing and easy to set up. User friendly UI, takes just one sys-admin on our end to manage the software.

Cons:

They need to improve the software so that it can listen for a voicemail beep. Customer service is good but slow to respond and sometimes involves more followups than necessary. There was a security issue we found in the early days where all user agents data was publicly available on the portal without authentication, which we made aware to them and hopefully it's fixed now.

Andre C.

Verified reviewer

Marketing and Advertising

51-200 employees

Used daily for less than 12 months

Review source

Reviewed April 2017

Fenero is CRITICAL for our SUCCESS

I can tell, that after starting to work with Fenero Call Center system Referrizer (our company) is - Hiring 5-10 people per week - Doubling on our sales every 2-3 months - Growing with revenue, cients and employees constistantyl What we like about it is - Performance based system - We don't pay for seats, just for effective minutes of dialing - REPORTS are critical for the success - so much flexiblity - CUSTOMIZATION - This is where Fenero really stands out. We have utilized API and their Interface to the maximum. We love it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Web based - no hardware needed - Performance based system - We don't pay for seats, just for effective minutes of dialing - REPORTS are critical for the success - so much flexibility - CUSTOMIZATION - This is where Fenero really stands out. We have utilized API and their Interface to the maximum. We love it.

Cons:

Cons: - Need option to add automated billing for purchasing minutes.

Oscar G.

Computer & Network Security

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2017

Wonderful experience!

Process optimization and cost-reductions

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use, and ease of deployment. Had a roboust contact-center solution deployed in 3 days. The platform does everything larger contact-center solutions offer AND MORE! It gives you full and total control over your ACD, skills, IVR routes, prompts, messages, etc. Tools like the automatic callback feature are included with the platform; Most comprable products sell this as an add-on. The integrated soft-phone allows agents to work anywhere there's an internet connection with superior sound quality

Cons:

There are no contracts to sign, not having to pay to sign-up or enroll. We simply pay for what we use!

Javan G.

Verified reviewer

Outsourcing/ Offshoring

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2017

User friendly interface, easy to set up and great reporting.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very complex use of API for almost all features, real time and historical reports, easy to use, set up, and maintenance. Very useful features to handle both inbound and outbound campaigns. Setting up is very easy and their support page is very detailed.

Cons:

Fenero does daily backups and maintenance at mid night which last about half hour and which somewhat disrupts 2/7 campaigns.

Mario B.

Verified reviewer

Capital Markets

11-50 employees

Used daily for less than 2 years

Review source

Reviewed May 2020

Good solution

Overall the platform is good and does what is supposed to do. We continue to get good results running campaigns with Qubicles

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's a very simple application, easy to integrate and manage posting via API. The homepage is useful

Cons:

We have had issues with timing errors if there are too many records in a campaign, so having to clean up campaign to avoid posting errors can be a pain. An auto billing would be great so we are not having to log in and make a deposit to avoid the campaigns being turned off.

Jennifer T.

Verified reviewer

Education Management

2-10 employees

Used daily for less than 6 months

Review source

Reviewed April 2019

Great experience with Fenero

Overall my experience has been great. I have found a solution which is functional, priced well, with great customer service. Exactly what I was looking for.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We just started with Fenero and find the overall functionality for the money extremely valuable. It does everything we need (and more) and the pricing model is very fair. More than anything I've been so impressed with the level of customer service. The reps did a great job of reviewing the solution and highlighting how I can use it for my specific application. As well, the reps have been exceptional answering my questions as I set up the system to support our needs. I couldn't ask for better support. Thank you!

Cons:

I would like a more streamline way of adding call comments, then exporting them in a condensed manner. I have worked with the reps to figure out a solution which works for us ... which is great ... but it would make sense to be able to record notes after each call without them being exported on individual lines.

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