HGS Agent X 2026: Benefits, Features & Pricing
Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.
Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.
Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.
Wondering if HGS Agent X is right for your organization?
Our Call Center Software selection experts can help you in 15 minutes or less.
- Overview
- Pricing and Plans
- Features
- User Reviews
Overview
No reviews yet
Pricing
Starting at $119.00 per month
About HGS Agent X
Highly engaged agents deliver superior CX that lead to higher customer loyalty. But businesses treat their contact centers as cost units and don’t empower their agents to deliver business value. HGS Agent X enables front-line agents to share real-time feedback and ideas across organizations, while empowering agents to deliver memorable customer experiences via smart knowledge base and AI-driven agent assist. Engaged agents = happy customers.
With the complexity of today’s customer service, a modern contact center needs to simplify customer interactions. Investing in the right technology and contact center software ensures agents have the support and insights they need to succeed. HGS Agent X improves agent experience through automation of contact center operations and optimization of workforce management while providing agents with insights that will enhance customer support. HGS Agent X uses open APIs to integrate with any existing call center software to expand the brand's contact center ecosystem.
HGS Agent X is the only AI-Based contact center solution built by a customer experience company with over 25 years in global customer service. With 18,800 employees across 34 delive...
ry centers in six countries, HGS combines differentiating digital strategies with deep automation, analytics and artificial intelligence expertise to make a difference to some of the world’s most prolific brands. The format, features, dashboard, user experience, agent experience, and customer experience are the direct result of decades of market experience and an unparalleled grasp and insight into the requirements of a customer service application. HGS Agent X Solves Critical Contact Center Challenges by: 1. Improving agent productivity - Ramping up response time and reduce multiple screens with unified tool - Reducing agent training and onboarding time - Fostering collaboration and knowledge sharing among agents 2. Enhancing customer experience - Responding to customer queries quickly with updated knowledge base - Providing customers with AI-driven value-add information 3. Leveraging deeper insights - Seamlessly accessing full visibility of operational metrics and insights - Understanding customer sentiment in real time HGS Agent X helps achieve ROI and CX improvements which are visible across the following key performance indicators (KPIs) at various levels: Agent Level - 1. Average handling time (AHT) 2. Improvement in recruitment speed 3. Reduction in learning curve 4. Assisting in quickly finding the right answers Customer Level - 1. Net promoter score (NPS) and customer satisfaction (CSAT) 2. Proactive anticipation of customer’s needs 3. Effectiveness in providing correct solutions 4. Delivering a seamless experience Business Level - 1. Turn-around time (TAT) 2. Re-allocation of agents 3. Operating margins 4. Positive brand sentiment Resolve issues faster, boost quality management processes, and deliver a great customer experience with HGS Agent X's wide range of AI-Based Customer Service Solution.HGS Agent X Screenshots
HGS Agent X Pricing and Plans
Basic
$119.00
No plan information available
Confused about pricing? We've got you covered.
Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.
HGS Agent X Features
- Popular features found in Call CenterCaller IDCall LoggingCall MonitoringCall RecordingCall RoutingCall ScriptingContact ManagementCRMDashboardIVRQueue ManagementReporting/Analytics
- More features of HGS Agent XAPIAutomated RoutingAutomatic Call DistributionCollaboration ToolsKey Performance IndicatorsLive ChatMulti-Channel CommunicationQuality ManagementReal-Time MonitoringReporting & StatisticsSentiment AnalysisWorkforce Management
HGS Agent X User Reviews
No Reviews Yet
Be the first to review HGS Agent X
Popular HGS Agent X Alternatives
HGS Agent X
No reviews yet
Ratings Breakdown
- Ease of use
- Value for money
- Customer support
- Functionality
Pricing
Starting at $119.00 per month
Ratings Breakdown
- 4.57Ease of use
- 4.65Value for money
- 4.70Customer support
- 4.57Functionality
Pricing
Starting at $15.00 per month
Ratings Breakdown
- 4.39Ease of use
- 4.12Value for money
- 4.02Customer support
- 4.23Functionality
Pricing
Starting at $75.00 per month
Ratings Breakdown
- 4.24Ease of use
- 4.05Value for money
- 3.99Customer support
- 4.13Functionality
Pricing
Starting at $71.00 per month
Ratings Breakdown
- 4.24Ease of use
- 4.02Value for money
- 4.32Customer support
- 4.11Functionality
Pricing
Starting at $119.00 per month
Other Top Recommended Call Center Software
Stuck Between Options?
Our experts can help you compare HGS Agent X with other top options, so you can find the best fit for your needs.