IVM Interactive Voice Response 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

IVM Interactive Voice Response

4.5

(2)

Pricing

Starting at $69.95 one time

About IVM Interactive Voice Response

IVM Interactive Voice Response is windows and Linux-based solution that uses interactive voice response (IVR) menu command to record messages, replay responses, transfer calls, and more on a centralized platform. It enables staff members to utilize effective info-line, autodial, or automated phone response functionalities to optimize daily operations. End-users can navigate menus and prompt responses by pressing numbers on their telephone.

IVM Interactive Voice Response Screenshots

IVM Interactive Voice Response Pricing and Plans

Starting price: $69.95 one time

Free Trial

Free Version

Basic

$69.95

per user, one time

No plan information available

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IVM Interactive Voice Response Features

Popular features found in IVR
Auto-Dialer
Automatic Call Distribution
Call Disposition
Caller ID
Call Monitoring
Call Recording
Multi-Channel Communication
Reporting & Statistics
Voice Mail
More features of IVM Interactive Voice Response
Call Center Management
Call Logging
Call Routing
Call Transfer
Customer History
IVR
Multiple Scripts
Phone Key Input
Survey/Poll Management

IVM Interactive Voice Response User Reviews

Overall Rating

4.5

Ratings Breakdown

50%

Secondary Ratings

Ease of Use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

Have you used IVM Interactive Voice Response and would like to share your experience with others?

Baden H.

Verified reviewer

Information Technology and Services

Self-Employed

Used weekly for less than 12 months

Review source

Reviewed April 2021

“Ease of use.”

While it may take a bit of "getting used to" IVM does step up and help streamline your intention to client expectation ratio. It helps correct call management expectations to ensure that the right experts are directed towards client queries. For 14 days, IVM is free to use, however, if you want to keep using IVM after the 14-day trial period, you'll need to buy a license and register your program.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple to use and configure; no need to install additional lines. The app has a plethora of applications. The IVR does deliver on the expectation" can be used to build a variety of solutions ranging from credit card processing to telephone surveys, as well as help simplify other business processes. Customers use their telephone keypad to access the system; all responses can be recorded, and plugins can be used to enhance the system. IVM may also connect to other programs (for example, to enter data into a database)."

Cons:

You can restart your machine once a day or it will freeze up and cause problems, necessitating maintenance... A habit you make need to create in a hurry if your business is expecting sudden growth.

Verified

Reviewer

Construction

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed May 2018

Very simple to use