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Smart IVR

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Overview
Smart IVR

Smart IVR 2026: Benefits, Features & Pricing

On this page
  • Overview
  • User Interface
  • Popular Alternatives
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

Smart IVR
Smart IVR
4.8
(6)

Pricing

Starting at $39.00 per month

About Smart IVR

Smart IVR is an interactive voice response platform designed to streamline call routing and automated phone services for contact centers and enterprises. It enables companies to create customized self-service phone applications and human-machine interfaces that optimize the customer experience. Key features of Smart IVR include configurable call flows, natural language speech recognition, machine learning (ML), text-to-speech, built-in telephony, call recording and reporting. Additionally, it also facilitates third-party integration through APIs with various applications such as Amazon, Azure, DeepGram and Voci.

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Smart IVR User Interface

0
0
1
2
3

Smart IVR Pricing and Plans

Starting price: $39.00 per month
Free Trial
Free Version

Basic

$39.00

per feature, per month

No plan information available

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    Smart IVR Features

    • Popular features found in IVR
      Auto-Dialer
      Automatic Call Distribution
      Call Disposition
      Caller ID
      Call Monitoring
      Call Recording
      Multi-Channel Communication
      Reporting & Statistics
      Voice Mail
    • More features of Smart IVR
      Activity Dashboard
      Activity Tracking
      Alerts/Notifications
      API
      Call Center Management
      Call Logging
      Call Reporting
      Call Routing
      Call Scripting
      Call Tracking
      Call Transfer
      Chat/Messaging
      Computer Telephony Integration
      Contact Management
      Customizable Reports
      Interaction Tracking
      IVR
      Monitoring
      Multi-Channel Management
      Multi-Language
      Multiple Scripts
      Phone Key Input
      Pre-recorded Messages
      Queue Management
      Real-Time Analytics
      Real-Time Data
      Real-Time Monitoring
      Real-Time Notifications
      Real-Time Reporting
      SMS Messaging
      Survey/Poll Management
      Surveys & Feedback
      Text to Speech
      Third-Party Integrations
      Voice Customization

    Smart IVR Integrations

    XCALLY
    XCALLY
    Avaya UCaaS
    Avaya UCaaS
    Vocalcom Hermes360
    Vocalcom Hermes360
    inconnect
    inconnect
    Modern Campus Involve
    Modern Campus Involve

    Smart IVR User Reviews

    Overall Rating

    4.8

    Ratings Breakdown

    5

    83%

    4

    17%

    3

    0%

    2

    0%

    1

    0%

    Secondary Ratings

    Ease of Use

    4.7

    Value for money

    5.0

    Customer support

    5.0

    Functionality

    4.8

    Have you used Smart IVR and would like to share your experience with others?

    Angelo's profile
    Angelo L.

    Verified reviewer

    51-200 employees

    Used daily for less than 12 months

    Review source

    Reviewed March 2018

    Easy of use, is excellent

    5

    Features & Functionality, the interface of the software is very friendly, easy to use, the price quality ratio is fine

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    functionality and very easy to use the application, the customer support is amazing, high quality and the software is very intuitive

    Read More

    BH
    Brandán H.

    Verified reviewer

    Telecommunications

    11-50 employees

    Used daily for more than 2 years

    Reviewed January 2023

    Calidad y personalización

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Functionality
    icon
    Pros:
    Fácil de usar y servicio técnico impecable
    Cons:
    De momento no echo en falta nada. Software muy completo

    Read More

    HR
    Hernán R.

    Used weekly for less than 2 years

    Review source

    Reviewed March 2018

    It's an easy to setup platform in a matter of minutes, with powerful features.

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    1.-Based on industry standards 2.-Rapidly develop and deploy voice applications. 3.-Easy to use. 4.- Complete speech resources TTS and ASR 5.- Comprehensive documentation 6.-Very good technical support service
    Cons:
    1.-Requires to get a training in VoiceXML to start developing your own app 2.-Need to improve integration with other platforms

    Read More

    VR
    Verified
    Reviewer

    Used weekly for less than 12 months

    Review source

    Reviewed March 2018

    Great platform to create custom made Cloud IVR applications.

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    This is a really powerful toolkit to build a different kind of Cloud IVR projects in a very easy way. We deployed a project in Puerto Rico for the government and the next competitor at the tender was more expensive than this solution
    Cons:
    GUI might not be beautiful but it´s very useful. Probably they might improve that in the future for a more customer friendly interface

    Read More

    RS
    Ruben S.

    Used daily for more than 2 years

    Review source

    Reviewed February 2018

    simply great

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Is really easy to use and powerful. We are using the voice xml to create our own IVR. All of our customers are have with our system. I think it is the best for us.

    Read More

    JD
    Jesus D.

    Telecommunications

    2-10 employees

    Used other for less than 2 years

    Review source

    Reviewed March 2018

    Is a full W3C VoiceXML 2.1 compliant and standard based

    4

    Thanks to it we can undertake complex projects, very difficult to do with other platforms

    Ratings Breakdown

    3
    Ease of use
    5
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    Excelent price/performance ratio and Support, we were using it for years with no important issues. We recomended it
    Cons:
    As it is a very open product. The sales process can be extended to specify the real needs of the client and the rights workflows

    Read More

    Showing 1 - 6 of 6 Reviews

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