Smart IVR 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Smart IVR

4.8

(6)

Pricing

Starting at $39.00 per month

About Smart IVR

Smart IVR is an interactive voice response platform designed to streamline call routing and automated phone services for contact centers and enterprises. It enables companies to create customized self-service phone applications and human-machine interfaces that optimize the customer experience. Key features of Smart IVR include configurable call flows, natural language speech recognition, machine learning (ML), text-to-speech, built-in telephony, call recording and reporting. Additionally, it also facilitates third-party integration through APIs with various applications such as Amazon, Azure, DeepGram and Voci.

Smart IVR Screenshots

Smart IVR Pricing and Plans

Starting price: $39.00 per month

Free Trial

Free Version

Basic

$39.00

per feature, per month

No plan information available

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Smart IVR Features

Popular features found in IVR
Auto-Dialer
Automatic Call Distribution
Call Disposition
Caller ID
Call Monitoring
Call Recording
Multi-Channel Communication
Reporting & Statistics
Voice Mail
More features of Smart IVR
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Call Center Management
Call Logging
Call Reporting
Call Routing
Call Scripting
Call Tracking
Call Transfer
Chat/Messaging
Computer Telephony Integration
Contact Management
Customizable Reports
Interaction Tracking
IVR
Monitoring
Multi-Channel Management
Multi-Language
Multiple Scripts
Phone Key Input
Pre-recorded Messages
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
SMS Messaging
Survey/Poll Management
Surveys & Feedback
Text to Speech
Third-Party Integrations
Voice Customization

Smart IVR Integrations

XCALLY

Avaya UCaaS

Vocalcom Hermes360

inconnect

Modern Campus Involve

Smart IVR User Reviews

Overall Rating

4.8

Ratings Breakdown

83%

17%

Secondary Ratings

Ease of Use

4.7

Value for money

5.0

Customer support

5.0

Functionality

4.8

Have you used Smart IVR and would like to share your experience with others?

Angelo L.

Verified reviewer

51-200 employees

Used daily for less than 12 months

Review source

Reviewed March 2018

Easy of use, is excellent

Features & Functionality, the interface of the software is very friendly, easy to use, the price quality ratio is fine

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

functionality and very easy to use the application, the customer support is amazing, high quality and the software is very intuitive

Brandán H.

Verified reviewer

Telecommunications

11-50 employees

Used daily for more than 2 years

Reviewed January 2023

Calidad y personalización

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Fácil de usar y servicio técnico impecable

Cons:

De momento no echo en falta nada. Software muy completo

Hernán R.

Used weekly for less than 2 years

Review source

Reviewed March 2018

It's an easy to setup platform in a matter of minutes, with powerful features.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1.-Based on industry standards 2.-Rapidly develop and deploy voice applications. 3.-Easy to use. 4.- Complete speech resources TTS and ASR 5.- Comprehensive documentation 6.-Very good technical support service

Cons:

1.-Requires to get a training in VoiceXML to start developing your own app 2.-Need to improve integration with other platforms

Verified

Reviewer

Used weekly for less than 12 months

Review source

Reviewed March 2018

Great platform to create custom made Cloud IVR applications.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This is a really powerful toolkit to build a different kind of Cloud IVR projects in a very easy way. We deployed a project in Puerto Rico for the government and the next competitor at the tender was more expensive than this solution

Cons:

GUI might not be beautiful but it´s very useful. Probably they might improve that in the future for a more customer friendly interface

Ruben S.

Used daily for more than 2 years

Review source

Reviewed February 2018

simply great

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Is really easy to use and powerful. We are using the voice xml to create our own IVR. All of our customers are have with our system. I think it is the best for us.

Jesus D.

Telecommunications

2-10 employees

Used other for less than 2 years

Review source

Reviewed March 2018

Is a full W3C VoiceXML 2.1 compliant and standard based