Nixxis Contact Suite 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Nixxis Contact Suite

4.3

(3)

Pricing

Pricing available upon request

About Nixxis Contact Suite

Nixxis Contact Suite is meant for organizations dealing in customer interactions (voice or digital). We specialize into providing one of the most complete solution on the market to outsourcers, banking, finance and insurance industry respectively.

Since its inception Nixxis' aim is to help businesses build rapport and support to their customers. We can support your daily operations while providing you with a powerful contact centre solution that would boost your agents productivity by 25%.

We have the possibility to integrate with CRMs like Salesforce, Zoho, HubSpot, ActiveCampaign, Dynamics365 and so on.

To ensure that your customers have a unique experience, Nixxis provides you with:

Interactive Voice Responder (IVR)
Automatic Call Distributor (ACD)
Best Predictive Dialer on the market
Personalized user interface
AI & Chatbot
Integrable with Social Media Channels and CRMS
Personalized Reporting & Analytics for decision making
Customizable & Flexible supervisory and monitoring tool.

We have one of the most complete solution on the market while being RGPD compliant and allowing 3rd party integrations.

Nixxis Contact Suite Screenshots

Nixxis Contact Suite Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Enterprise

Pricing available upon request

No plan information available

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Nixxis Contact Suite Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Nixxis Contact Suite
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI/Machine Learning
Alerts/Escalation
API
Auto-Dialer
Automatic Call Distribution
Blended Call Center
Callback Scheduling
Call Center Management
Call List Management
Call Reporting
Call Tracking
Call Transcription
Call Transfer
Campaign Management
Chatbot
Chat/Messaging
Communication Management
Computer Telephony Integration
Customer History
Customizable Reports
Email Management
For Sales Teams/Organizations
Inbound Call Center
Interaction Tracking
Knowledge Base Management
Lead Management
Live Chat
Manual Dialer
Monitoring
Multi-Campaign
Multi-Channel Communication
Outbound Call Center
Performance Management
Predictive Dialer
Progressive Dialer
Real-Time Analytics
Real-Time Chat
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Reporting & Statistics
Sentiment Analysis
Social Media Integration
Tagging
Third-Party Integrations
Ticket Management
Voice Mail
Workflow Management

Nixxis Contact Suite Integrations

Microsoft Teams

Zendesk Suite

Salesforce Starter

Nixxis Contact Suite User Reviews

Overall Rating

4.3

Ratings Breakdown

33%

67%

Secondary Ratings

Ease of Use

4.0

Value for money

3.5

Customer support

4.3

Functionality

4.5

Have you used Nixxis Contact Suite and would like to share your experience with others?

Bronwen B.

Verified reviewer

Financial Services

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed October 2020

Actually quite a good product

It's really a powerfull dialler. No doubt, when we got it, I did not know the extend that this dialler can go to. I recently attended a presentation on the Omnichannel side of things. I was blown away to know that Nixxis has the ability to go so far beyond our current imagination. So Definitly a powerfull dialler for the next level organization.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The interface is actually very nice to work with. things are really easy to understand and operate once you understand how and where everything fits together. Lots of dialler modes and easily customizable. I like the layout of campaigns and their activities and the management of it is really easy to use once you understand it. The reporting is also very nice. graphical representation and nice layouts etc.

Cons:

From a data management perspective, although I've used it for more than a year now, I still find the datamanagement quite confusing. I do see that it is extremely powerfull, however it would be much simpler to be able to deactive a list of leads by selecting it and unchecking a tick box for example, rather than trying to look for the import sequence and excluding the leads in some way which affects multiple queues etc.. Anyway, still a bit of a daily struggle at times. Especially when I have very specifc requests. ie, how do you see how many times a lead has been dialled? - export it? seems a bit of a long winded process. Maybe I need more training :)

Reasons for switching to Nixxis Contact Suite

Frustration with Noble being able to deliver on month's and month's of planning and we finally ran out of time and Noble could not deliver due to technicalities on theri side, so we were introduced to Nixxis and immediatly took it.

Vendor Response

Dear Bronwen, Thank you for your review. We agree that setting up a powerful dialer like NCS is not a simple task if you want to use it to the max. Please do not hesitate to request help from support@nixxis.com as we have now plenty of documents and online training videos making sure we keep your knowledge level always up to date. Version 2.5 is still coming in 2020 and you absolutely don't want to miss it as it includes a lot of new powerful features while still keeping the 10 dialing mode and the legendary stability of the platform. Thank you for making us worthy of your trust. Best regards, Luc Francis JACOBS Nixxis Group CEO.

Replied October 2020

Reda E.

Verified reviewer

Outsourcing/ Offshoring

201-500 employees

Used daily for more than 2 years

Reviewed August 2022

Très bonne solution centre d'appels

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Numérotation efficace - Workflow des contacts paramétrable

Cons:

Client lourd à déployer et téléphonie utilisateur à installer manuellement

Reasons for switching to Nixxis Contact Suite

Problèmes commerciaux

Steve F.

Used unspecified for unspecified

Review source

Reviewed August 2013

Great CTI tool but hard to learn and manage it.

We use Nixxis Contact Suite since 2010. We have 88 agents on it with 60% inbound/40% outbound. We really like the stability of the tool (compared to what we had before) and the versatility it offers in managing various activity per campaign, which is really unique in the industry. But, this system can do so many thing that our Administrators had difficulties understanding how it worked even after the 3-day Admin course they provide. We had to do a number of calls to their customer care for help still several month into the setting up of the software. Also it took them close to a year to deliver us a correct Administrator manual. But now we have it! Like a new pair of shoe, it takes some time to get used to it! ;-))

Ratings Breakdown

Ease of use

Customer support

Vendor Response

Thank you for your open and honest review Steve. We agree that NCS 1.0 was a bit hard to manage first but with NCS 2.0 and its ergonomic interface available from end of 2011, we think we improved usage drastically. You can check for yourself from our website. Also, free upgrade from 1.0 to 2.0 is included in your maintenance contract so why wait? :) Best regards, Luc Francis JACOBS Nixxis Group CEO

Replied October 2020

Showing 1 - 3 of 3 Reviews