VoiceGuide IVR 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

VoiceGuide IVR

5.0

(2)

Pricing

Starting at $99.00 one time

About VoiceGuide IVR

VoiceGuide IVR by Katalina Technologies offers creation tools for inbound and outbound interactive voice response (IVR). The solution offers on-premise or cloud deployment and an open-source architecture for integration with other communication channels.

VoiceGuide IVR has a graphical call flow designer that helps with call management and allows call center executives to make process changes. Other features offered by VoiceGuide IVR include text-to-speech conversion, speech recognition, biometric authentication and multilingual support.

The IVR solution works with Avaya, Cisco and many other telephony providers and systems. It timestamps all the selections made during the call in order to help with detailed call analysis. The solution offers a cloud-based dashboard and voicemail boxes. VoiceGuide IVR has a call recording feature that captures the entire interaction between the IVR and caller.

VoiceGuide IVR offers a perpetual license for a one-time fee that includes support via email and through an online knowledge base.

VoiceGuide IVR Screenshots

VoiceGuide IVR Pricing and Plans

Starting price: $99.00 one time

Free Trial

Free Version

Basic

$99.00

one time

No plan information available

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VoiceGuide IVR Features

Popular features found in IVR
Auto-Dialer
Automatic Call Distribution
Call Disposition
Caller ID
Call Monitoring
Call Recording
Multi-Channel Communication
Reporting & Statistics
Voice Mail
More features of VoiceGuide IVR
Call Center Management
Call Logging
Call Routing
Call Scripting
Campaign Management
IVR
Multiple Scripts
Phone Key Input
Predictive Dialer
Queue Management
Survey/Poll Management
Text to Speech
Voice Customization

VoiceGuide IVR User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Customer support

5.0

Have you used VoiceGuide IVR and would like to share your experience with others?

Zachary Z.

Verified reviewer

Used unspecified for unspecified

Review source

Reviewed November 2015

I've run this software 24/7 for 11 consecutive years!

During a decade of running this software every minute of the day, I've had a few hardware failures, but this software has never failed me. The drag and drop visual call flow makes it the easiest IVR software in the world to use, yet it still gives you 100% flexibility deeper with the software to customize any technical outcome that you could dream up. It's actually the support documentation and "Voiceguide forum" that could be the sweetest part, mainly because that extensive library of examples makes even the finest nuances of customization a relatively quick and painless process to replicate in your own system.

Ratings Breakdown

Ease of use

Customer support

Di D.

Used unspecified for unspecified

Review source

Reviewed November 2015

Great product - thanks

We were able to create our survey with this software quickly and easily. Stand out from those we tried. Support was great with a question we had. There's a free trial available. Recommend it.

Ratings Breakdown

Ease of use

Customer support

Showing 1 - 2 of 2 Reviews