YOVU 2026: Benefits, Features & Pricing

I wish I would have been the one who set up the system and understood the billing so I would have noticed errors sooner. We had the 1-800 number enabled for the company and we would get charged upwards of $20 monthly for it. We finally realized that they were charging us by the minute for the calls, however, we never received these supposed calls that were coming through, and we hadn't listed our 1800 number anywhere that the public could access it. When I realized this, they said they looked into it and it was "traffic pumping or scam calls" of some kind but they would only reimburse us for the one previous month, even though this had been going on for at least a year, and that even reimbursing us for that month was an exception. My question is, if that is so common, why don't they have a system to look at that already? Multiple times I have asked to have services removed or changed, and it takes me messaging them for a few months before the service gets changed. It's like the departments don't have a great communication system.