Intelligent Service Management 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Intelligent Service Management

4.4

(24)

Pricing

Starting at $50.00 per month

About Intelligent Service Management

Intelligent Service Management Solution is a cloud-based IT service management tool offering support in 9 ITIL processes including Help Desk, IT Asset Management and Knowledge Management. With multi-tenant support, this is an excellent solution for managed service providers to accurately and responsively support your customers. ISM works on a Hyper-SaaS framework that aims to speed product implementation. The system offers the ability to create service templates, while each customer portfolio has customized data fields, service catalogs, visual identities and workflows.

ISM is used in a variety of industries. It is deployed globally and is offered in 11 different languages. It is a no code, cost effective service solution.

Intelligent Service Management Screenshots

Intelligent Service Management Pricing and Plans

Starting price: $50.00 per month

Free Trial

Free Version

Basic

$50.00

per month

No plan information available

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Intelligent Service Management Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Intelligent Service Management
Alerts/Notifications
API
Approval Workflow
Asset Tracking
Change Management
Change Planning
Configurable Workflow
Configuration Management
Customizable Branding
Customizable Fields
Incident Management
Inventory Management
IT Asset Management
Knowledge Base Management
Knowledge Management
Mobile App
Multi-Language
Problem Management
Project Management
Reporting & Statistics
Service Catalog
Single Sign On
Ticket Management

Intelligent Service Management Integrations

Zapier

Salesforce Sales Cloud

Intelligent Service Management User Reviews

Overall Rating

4.4

Ratings Breakdown

50%

42%

Secondary Ratings

Ease of Use

4.4

Value for money

4.2

Customer support

4.5

Functionality

4.2

Leonardo B.

Verified reviewer

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed October 2017

It's been a great partnership. We've been using it for almost 3 years.

The ITSM is really structured now. It's the most importante thing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like what I get as an administrator. Everything is conected, and simple to configure. The self-service portal and it's features is also amazing.

Cons:

The service feedback is awful. We can't embed the question, we can't personalize our forms, even the service feedback e-mail is bad.

Ryan v.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 6 months

Review source

Reviewed March 2021

Amazing customer experience!

Incredible customer service, precise vehicle maintenance management.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its ability to accurately keep up with customer mileage, so then precisely recommend service when needed.

Cons:

Training. Their system is very complex, and requires individuals to have a few hours to sit down and learn it. Though this is what I like least, it is also a very important asset to have with this product so we do appreciate SI helping us out so much.

Reasons for choosing Intelligent Service Management

Precision on mileage reporting, and integration with our current RO software.

Reasons for switching to Intelligent Service Management

Specializing in automotive, it was really no competition once we compared the products.

Verified

Reviewer

Used daily for less than 12 months

Review source

Reviewed February 2018

Service Management solution that will determine how you run your Service Management

A great solution for an organization that is willing to accept the vendors view of ITSM, not appropriate if your organization has mature IT but a great solution for a small company without that already.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

If you lack leadership in the IT Service Management area and are looking for a solution that will instill discipline (and you are comfortable with outsourcing those choices to a software vendor) then this solution has a lot to offer you. It imposes a way of approaching service management and if you need that outside imposition it'll do a world of good for you. It does have an increasingly modern look a feel (since being set free from CA Technologies). Uptime has also improved through a migration to AWS.

Nikhil D.

Computer & Network Security

51-200 employees

Used daily for less than 2 years

Review source

Reviewed September 2017

Easy to use, does what it's meant to do, interface is great and the advanced reports are a charm!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The interface is seamless. Setting it up was easy (I come from a fairly tech background but even if you don't, their support is quick to respond to and help you out with the smallest to the biggest of the questions or requests - yeah, I've tried them all :). Once its all setup, you will see the beauty of IT Service Management at the price that this comes at. Defining the workflows for different paths of approvals to be taken depending upon the nature of request was an added advantage. The backend update cycle is efficient since I've seen multiple update cycles and notifications for new features that are made accessible to us. SLAs could be well defined for the request chains. Creating multiple sub-units within a parent unit is one of the main reasons why we use this product as it solved our ever pressing need to restrict visibility of users and implementers from one department to peek into the stuff of others!

Cons:

The default reporting is great. Advanced reporting is amazing but it does need the help of the support team to set it up but once its setup, it gave us exactly everything what we needed by joining multiple tables across its database.

Curtis S.

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed January 2017

Great product without the complexity

We reviewed several products in this space and decided on ServiceAide due to the strong workflow engine and simplistic approach. We were able to install the product within a short amount of time (10 days) and begin using the core functionality. Our internal IT resource was able to pick up the product quickly and begin to enhance the Service Catalog to meet our client's expectations. The tool provides importing functionality that allowed us to migrate our customer/user list quickly. ServiceAide provides a Staging and Production environment, which allowed us to thoroughly test features before introducing them into production. We are very pleased with the overall product capability, ease of use, and feature rich environment. The implementation was

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, vast features, robust workflow engine, product integration API's, low cost.

Cons:

Limited CMDB capability

Ana Roberta N.

Newspapers

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed September 2017

I use the tool since 2014. Is a good IT Management tool, but needs improvement.

Software for centralization the tickets; Tickets saved in cloud; The software is open for "end user" register the ticket; Approval flow works via mobile.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to set up FLOWS: incident management, demand, change, task and problem; SLA works well; Flows of APPROVAL by the system is very cool; Several organizations; Templates; Groups of service;

Cons:

REPORT creation is complicated (when we have to find the corresponding tables); Difficult to create a graphics for DASHBOARD; SATISFACTION SURVEY is made by link in email and I would like mailed to the body of the email; Fields "impact", "urgency" and "priority" visible to users; The team of SUPPORT and Engineering are slow.

Verified

Reviewer

Used daily for less than 12 months

Review source

Reviewed May 2018

good interface

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ease of use and interface and the clear to understand the menu and the animation is good,the space is nicely utilized and even a user who is starting to learn can easily understand.

Cons:

locking of ticket when the other user is using the ticket and timeout is around 15 minutes which will be wasting of time while updating the ticket

Ana F.

Used daily for less than 2 years

Review source

Reviewed September 2017

Simple and effective product, great value for the business with easy adaptation and good additives.

Incident and change management, easy administration and end-user compliance.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have been using this product for more than two years and I can say that in this period, major changes in features and dedication to improvements make this cloud tool one of the best in the market. Simple adherence, efficiency in incident management modules and service request and assets are your strengths, easy administration and rich knowledge network for your company. I hope they continue to improve for the market that each time needs quality and confidence.

Cons:

There is still a lot to do about reporting and advanced customizations, but I believe that with every new update Service Aide can listen to its partners and bring breakthroughs even in underserved areas.

Jess M.

Computer Software

51-200 employees

Used daily for less than 6 months

Review source

Reviewed September 2017

From the first demo of the product to the end, I've felt 100% supported and confident in the product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that you can customise the software to manage organisations, categorisations, workflows, SLAs, etc. to work in a way that suits your business needs. My organisational structure is pretty complex but ServiceAide has given us the ability to customise it how we need and work to the complicated structure we have. I also like the customer support chat functionality... Rather than having to log tickets for every question I want to ask, there are helpful advisers available to chat to and provide instant feedback. Lastly, I really like the project workspace. It is very simple to use, looks good and with customisable lanes, I can add certain sections suited to different projects and remove them for others.

Cons:

There are a few limitations within the software I'm finding but the good thing is, the product management team are keen to know about these things and see if it's feasible to make some changes. The other thing is that it's a very niche product. It can take some time to get your head around the way each part of the system links up with each other but once you understand it and it clicks, it's simple enough to use.

pooja K.

Verified reviewer

Used other for less than 2 years

Review source

Reviewed May 2018

It is awesome

value fro money

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This is easy to use. everything is as describe, best price on beauty products and happy with timely delivery received in a good condition. Offers are good. they always have good price with great return policy. I love it.

Cons:

This is easy to use. everybody can access I just love this application. I think payment method needs to be enhanced.

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