CommunityPass 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

CommunityPass

4.5

(43)

Pricing

Starting at $3,450.00 per year

About CommunityPass

CommunityPass is a cloud-based recreation and school management solution. It is designed to cater to the needs of community schools, parent-teacher organizations, sports leagues, public, private and charter schools. The solution offers online registration and purchases, community website, payment processing, catalog and content management and facilities management.

Facilities management module helps users manage buildings, rooms and fields. Its comprehensive reporting feature supports customizable report designing and building as well as pre-built reports.

The solution also helps users manage attendance and rosters. Account management functionality lets users manage their accounts, perform searches and manage transfers and withdrawals. In addition, CommunityPass features membership management, donation management, day camp management and instructor sites.

CommunityPass provides services on a monthly and annual subscription basis. It provides support via phone/email and offers training.

CommunityPass Screenshots

CommunityPass Pricing and Plans

Starting price: $3,450.00 per year

Free Trial

Free Version

Basic

$3,450.00

per feature, per year

No plan information available

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CommunityPass Features

Popular features found in Parks and Recreation
Billing & Invoicing
Calendar Management
Class Scheduling
Electronic Payments
Employee Management
Event Management
Facility Management
Facility Scheduling
Membership Management
Registration Management
Reporting & Statistics
More features of CommunityPass
Activity Dashboard
Activity Management
Activity Tracking
Alerts/Notifications
Attendance Management
Attendance Tracking
Barcode/Ticket Scanning
Booking Management
Check-in/Check-out
Child Care
Communication Management
Communications Management
Contact Database
Contract/License Management
Customer Accounts
Customer Database
Customizable Reports
Daily Reports
Data Security
Document Management
Electronic Signature
Email Management
Enrollments/Onboarding
Event Calendar
Event Scheduling
Family Memberships
Inventory Management
League/Team Management
Marketing Automation
Mobile Access
Multi-Language
Multi-Location
Parent Portal
Payment Processing
Point of Sale (POS)
Records Management
Recurring/Subscription Billing
Reminders
Rental Management
Role-Based Permissions
Self Service Portal
SMS Messaging
Student Information/Records
Wait List Management
Website Integration

CommunityPass User Reviews

Overall Rating

4.5

Ratings Breakdown

60%

33%

Secondary Ratings

Ease of Use

4.4

Value for money

4.5

Customer support

4.7

Functionality

4.2

Jill D.

Recreational Facilities and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2017

From Good to Great!

We've used Community Pass from it's start. it has evolved over the years to be very complete. The staff are very responsive, and the training videos are clear, and the quick webinars on topic specific functions are timely. CapturePoint has continued to add features and additional modules to meet the needs of most Recreation Departments. Whenever we come up with a new challenge, they are willing to tackle it. We've recommended this service to many organizations. We just need to be able to send out e-newsletters embedded in the email. I'm looking forward to mobile app!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Inexpensive, but has a lot of functionality. Many reports are pre-set, and we can make our own report templates. Consumer friendly.

Cons:

We can't embed a pdf file in the body of an email to be sent out to all our address book - for a beautiful eye catching e-newsletter that markets our programs and events. We have to use another provider, and continually update the email address book from Community Pass.

Vendor Response

Thanks for the feedback Jill! It's wonderful to hear what a great experience Mt. Olive Recreation is having with CommunityPass.

Replied March 2018

Mona C.

Verified reviewer

Recreational Facilities and Services

2-10 employees

Used daily for more than 2 years

Reviewed March 2022

Community Pass review

CommunityPass provides the opportunity to create our own reporting which has been very helpful. Our Finance department is happy with the services and reporting procedures

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of turning rosters into spreadsheets; easy access for sending messages; Ease of use for the public

Cons:

Integration was perfect for us as we were coming from not offering online registration at all. Adding the credit card feature to our process was needed due to downsizing of staff. Having access to emails to send reminders and changes regarding programs was necessary.

Vendor Response

Mona, thank you so much for the review. It's great to hear that integration was perfect for you and works well with the reduced staff size.

Replied May 2022

David G.

Verified reviewer

Recreational Facilities and Services

11-50 employees

Used daily for less than 2 years

Reviewed April 2022

Pound Ridge recreation and Community Pas

Coming for RecTrac, it has been a pleasure to work with

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the ease of registering someone anywhere and able to check rosters and send emails on the fly

Cons:

Setting up new seasons has been difficult for us

Reasons for switching to CommunityPass

The cost to add the Vermont Systems online portion to what we had would have cost more than to switch completely to Community Pass

Betty K.

Consumer Services

501-1000 employees

Used daily for more than 2 years

Reviewed February 2018

My experience with Communitypass has been excellent.

The ease of use for our office staff as well as our customers. Over the years as the software has improved those changes have made it easier on a daily basis as well as monthly and year end reports that I need to provide the district.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use, very user friendly and easy to help our customers through the site when I'm dealing with them over the telephone.

Cons:

Currently the changes but, that will just take some getting use to during these changing times. I'm hopeful that once the changes are made over the entire site I will feel more comfortable.

Vendor Response

So glad to hear you are having an excellent experience with CommunityPass! We have been systematically applying a new design to our Administrative Site to allow our customers to become comfortable with the colors and styles slowly before the whole site is transformed. We are in the home stretch of this project and are confident you will be happy with the result.

Replied February 2018

Brett S.

Verified reviewer

Recreational Facilities and Services

2-10 employees

Used daily for more than 2 years

Reviewed March 2022

A Great Site

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We offer a variety of programs, trips and events, I like that all of them can be advertised on the site. I also like that all of our customers tell us how easy it is for them to use at home.

Cons:

When you are a new user some of the setup can be challenging but once you have gone through the process a few times it becomes much easier.

Vendor Response

Brett, thank you so much for the review. We are thrilled that CommunityPass has streamlined your processes for all of your program types and provided easy access for your customers.

Replied May 2022

Maura R.

Used daily for more than 2 years

Reviewed February 2018

The online customers find it MUCH easier than our previous software.

Online customers need much less hands-on assistance from us, saving us time for our own work in the office.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our calls from customers needing to be guided through the online process have declined substantially.

Cons:

Poor searching and sorting. Redundant unnecessary pages need to be completed for each registration, a big problem on busy registration days. Frequent locking up and freezing.

Vendor Response

Thank you for your feedback Maura. Happy to hear your residents are finding CommunityPass so easy to use! Please note that with the redesign of our Administrative Site, tables are now sortable and there is a new search button in the menu bar on the home page that will allow you to quickly and easily search for Programs, Seasons and Catalogs from anywhere within CommunityPass. Please don't hesitate to reach out to our customer support team to discuss turning off those pages for you since many are optional.

Replied May 2018

Brian S.

Verified reviewer

Recreational Facilities and Services

11-50 employees

Used daily for more than 2 years

Reviewed May 2022

Community Pass works

Overall it is a good experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The online registration makes it easier to handle. Bulk messaging helps get word out.

Cons:

The software does not meet all of our needs. There are Township specifics that the program does not address.

Vendor Response

Brian, thrilled to see your online registration and messaging have become easier. We are always improving CommunityPass and your feedback has been noted. Please reach out directly so we can pinpoint a solution to your specific needs. Thank you.

Replied May 2022

Kim G.

Verified reviewer

Education Management

501-1000 employees

Used daily for more than 2 years

Reviewed May 2022

School Community Programs

Community Pass is a wonderful tool to meet the needs of our programs!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of parents registration and Registering/Collecting payment for programs

Cons:

Parents can create duplicate accounts and we cannot delete accounts

Reasons for switching to CommunityPass

Cost and Overall ease of use.

Vendor Response

Kim, we are happy to hear that your registration and payment collection process is going well. We are always improving CommunityPass and your feedback has been noted. Thank you!

Replied May 2022

Gail H.

Verified reviewer

Recreational Facilities and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2020

Product Support

Overall positive.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Product support is top notch. Anytime there is a problem I call and the problem is resolved on the first call in.

Cons:

Customize reports taylored to our needs.

Vendor Response

Glad to hear our customer support team has resolved your questions quickly Gail. We are always here for you!

Replied November 2021

Alexander L.

Used daily for less than 2 years

Reviewed February 2018

Easy to do simple things, difficult to do complex things

Ease of use, low maintenance, easy record keeping, quick look up

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Once you set everything up, it takes care of everything automatically. It becomes very easy to ensure everyone has a waiver on file. It is also great that community Pass generates reports to show attendance in an easy to read manner. We send out emails to all of our program participants, so I like that I can copy all the emails at once.

Cons:

It is difficult to do anything greater than a simple function. The process for refunds is very complicated, and it causes problems for our customers. It is also difficult to create exceptions and make special rules for events.

Vendor Response

Thank you for the review Alexander. We have recently updated how CommunityPass handles refunds and credits. Please contact your technical support representative to have them show you this new functionality.

Replied March 2018

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