Soprano 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Soprano

4.8

(9)

Pricing

Pricing available upon request

About Soprano

Soprano Connect is an automated communications platform that powers over 32 billion mission-critical interactions for enterprise and government organisations each year. From weather warning alerts that keep people safe to banking notifications that protect against fraud, our platform delivers trusted digital engagement for world-leading organisations across SMS, email, voice, RCS and Conversational AI — accessible from a single, secure interface or via low-code and no-code API integration.

Soprano Screenshots

Soprano Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Soprano Features

Popular features found in SMS Marketing
2-Way Messaging
Campaign Planning
Campaign Scheduling
Communication Management
Contact Management
Engagement Tracking
Message Personalization
Mobile Coupons
Reporting/Analytics
Scheduled Messaging
Shortcodes
More features of Soprano
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Automated Responses
Autoresponders
Batch Communications
Caller ID
Campaign Analytics
Campaign Management
Chat/Messaging
Content Management
Customizable Fields
Customizable Templates
Data Import/Export
Email Campaign Management
Email Management
Email Marketing
Event Triggered Actions
Feedback Management
File Sharing
Interactive Content
IVR
List Management
Marketing Automation
Mass Texting
Mobile Alerts
Multi-Campaign
Multi-Channel Communication
Multi-Channel Marketing
Multi-Language
Multi-User Collaboration
On-Demand Communications
Personalization
Polls/Voting
Real-Time Chat
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Reminders
Reporting & Statistics
SMS Marketing
SMS Messaging
Surveys & Feedback
Template Management
Text-to-Win
Transcripts/Chat History
Workflow Management

Soprano User Reviews

Overall Rating

4.8

Ratings Breakdown

78%

22%

Secondary Ratings

Ease of Use

5.0

Value for money

4.8

Customer support

4.9

Functionality

4.7

Have you used Soprano and would like to share your experience with others?

Issiaka D.

Verified reviewer

Health, Wellness and Fitness

10000+ employees

Used weekly for more than 2 years

Reviewed December 2025

BT Texting tools review

I have been using and managing this system since 2017 and have advised the Health Board to keep it, despite the acquisition of other integrated Healthcare texting tools. It is just very convenient to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The text messaging platform is user-friendly and has adequate functions to schedule tasks and modify users' profiles. The unit price of messages is ridiculously low, allowing some services to increase the usage of this system above all forms of communication. I found the support service very efficient, and the staff there are very helpful and knowledgeable.

Cons:

This system is not integrated into any of our other systems and requires constant monitoring of staff leavers and new.

Vendor Response

Thanks for the review Issiaka! We're pleased to hear that you find our platform user-friendly and had a positive support experience 😊

Replied December 2025

Suresh G.

Verified reviewer

Utilities

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed September 2025

All rounded product

Overall, it's a great experience working with Whispir, we have been using the platform for over 7+ years and I could say that it's always a breeze to work with whispir team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer Support is amazing, the ease of doing business with is also great. The Soprano technical team is always engaging and ready to support us when required. They offer bespoke solutions to our requirements and always there to support where they can and if not they will suggest alternatives.

Cons:

We struggle with Whispir reporting, we are heavy users of the platform and different parts of the business uses different components. We wanted 1 stop shop to be able to review the volumes, triggerred by workspace etc which is seems to be challenging.

Vendor Response

Thank you for your review Suresh! We're glad to hear you're happy with the support you've received while using our Whispir platform over the last 7+ years 😊

Replied October 2025

Cynthia S.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed September 2025

service & support has been appreciated

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

[sensitive content hidden] has been a great support to our team - specifically when onboarding new instances as required, & general Q&A.

Cons:

Frequent Whispir maintenance (unplanned) caused our teams to lose confidence in the AU Whispir platform

Vendor Response

Thank you for your review Cynthia! We're glad to hear that you're happy with the support you've received from our team 😊

Replied October 2025

Rozanne B.

Verified reviewer

Telecommunications

1001-5000 employees

Used daily for more than 2 years

Reviewed December 2025

Dynamic product with reliable support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Soprano offers services which are easy to use and of great value for money. Really enhances the customer's business experience. Soprano's customer support is very prompt and efficient.

Cons:

There was nothing that I can point to say that I liked the least. The services were good and it was easy to collaborate with the Soprano team.

Vendor Response

Thank you for your kind words Rozanne! It's great to hear about your positive experience using our platform and interacting with our support team 😊

Replied December 2025

Angela Q.

Verified reviewer

Financial Services

51-200 employees

Used daily for less than 12 months

Reviewed September 2025

User-friendly App

Soprano Connect is a secure, enterprise-grade Communications Platform as a Service (CPaaS) that enables organizations to manage multi-channel messaging over SMS

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This app easy to operates, it gives Automated Messaging, send alert reminders and notification. advantage: Real time platform

Cons:

Although Soprano offers low-code integration, I still find the setup and configuration of multi-channel workflows challenging without technical support

Vendor Response

Thank you for your review Angela! We're glad to hear you're enjoying using our platform to send multi-channel workflows 😊

Replied October 2025

Jason C.

Verified reviewer

Mining & Metals

5001-10000 employees

Used monthly for more than 2 years

Reviewed December 2025

Great work Team Soprano!

Their system is very easy to use and does everything I want it to do in an easy and straight forward manner.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Customer Support was amazing. I had previously used their tools at another job and needed some extra help in my new role and they were great!

Cons:

I can't think of anything I dislike about Soprano Design. Their system is very easy to use and does everything I want it to do.

Vendor Response

Thanks for your review Jason! We're pleased to hear your experience with our customer support team was positive and that you find our platform easy to use 😊

Replied December 2025

Samara H.

Verified reviewer

Education Management

2-10 employees

Used monthly for less than 2 years

Reviewed December 2025

Customer Service

I had a technical issue with logging into Redcoal. The person assisting me sent links with clear instructions and I was able to reconnect to the service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The level of customer support was high. My issue was resolved quickly and with a friendly real human being who responded with a positive attitude.

Cons:

I can't say there is anything I don't like about Soprano which is why I give them 5 stars. The service is great and the people are great.

Vendor Response

Thank you for your review Samara! We're pleased to hear that you had a positive experience with our customer support team 😊

Replied December 2025

Eva S.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used monthly for more than 2 years

Reviewed December 2025

Un servicio de 10

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

La rapidez en la gestión del pedido y la atención al cliente muy eficaz. Enseguida que nos pusimos en contacto con ellos, nos explicaron como realizar el pedido y fue muy fácil llevar a cabo nuestras necesidades.

Cons:

La relación con Soprano ha sido excelente, así que, de momento no tengo nada más a añadir. Quizás el tenerse que poner en contacto con ellos cada vez que tienes una necesidad.

Vendor Response

Thank you for your review Eva! It's great to hear you had a good experience with our customer support team 😊

Replied December 2025

Bernard K.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used monthly for less than 6 months

Reviewed December 2025

My experience with Soprano