Cisco Unified Contact Center Express 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Cisco Unified Contact Center Express

4.4

(5)

Pricing

Pricing available upon request

About Cisco Unified Contact Center Express

Cisco Unified Contact Center Express software is designed for midsize and large companies. This software provides a combination of multichannel contact management, intelligent routing and network-to-desktop CTI (Computer Telephony Integration) capabilities for call center management.

Cisco Unified Contact Center Express enables users to integrate inbound and outbound voice applications with Internet applications, such as real-time chat, Web collaboration and email. This allows a single agent to support multiple interactions at once, irrespective of the communication channel chosen by customers.

This software also provides virtualized contact center routing and computer telephony integration with third party ACD (automatic call distribution) and IVR (interactive voice response) systems. Users can segment customers and monitor resource activity and availability.

Other features of the Cisco Unified Contact Center Express solution include carrier-class distributed fault tolerance and mission-critical contact center reporting. The solution also supports video interactions and helps in increasing caller satisfaction by improving the agent’s performance.

Cisco Unified Contact Center Express Screenshots

Cisco Unified Contact Center Express Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Cisco Unified Contact Center Express Features

Popular features found in Contact Center
Agent Interface
Chatbot
Computer Telephony Integration
Queue Management
More features of Cisco Unified Contact Center Express
Activity Dashboard
Activity Monitoring
Activity Tracking
Alerts/Notifications
API
Automated Routing
Automatic Call Distribution
Call Center Management
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Tracking
Call Transfer
Chat/Messaging
Collaboration Tools
Contact Management
Customer Experience Management
Customer History
Data Import/Export
Email Management
Employee Scheduling
File Sharing
For Call Centers
Group Messaging
Interaction Tracking
IVR
Labor Forecasting
Monitoring
Multi-Channel Communication
Multi-User Collaboration
Performance Management
Performance Metrics
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Reporting/Analytics
Third-Party Integrations

Cisco Unified Contact Center Express User Reviews

Overall Rating

4.4

Ratings Breakdown

40%

60%

Secondary Ratings

Ease of Use

4.2

Value for money

3.3

Customer support

4.0

Functionality

4.4

Have you used Cisco Unified Contact Center Express and would like to share your experience with others?

Verified

Reviewer

Computer Software

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed May 2023

Feature-Rich

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This product seamlessly integrates with other Cisco products and solutions, such as Cisco Unified Communications Manager (CUCM), Cisco IP phones, and Cisco collaboration tools.

Cons:

Implementing and managing this product can be complex, especially for organizations without prior experience with Cisco contact center solutions.

Jacqueline R.

201-500 employees

Used daily for less than 6 months

Review source

Reviewed June 2017

Better than most and ahead of the curve!

I left the company using this service six months ago. I miss it already.

Ratings Breakdown

Ease of use

Functionality

Pros:

Cisco is a company that I have known for many years throughout many fields of work. I always know that when I see a Cisco product in my office, I am with the right company. Cisco Call Center has never disappointed myself or my colleagues. I was part of the administrative team reviewing phone records and I have never had an easier time utilizing a web-based client portal. The interface was streamlined and modern. There are a variety of options when generating reports that can fit any administrative agenda.

Cons:

There are no negatives that come to mind while reviewing Cisco Call Center. I have never had a problem using them at any company that I have worked with. I cannot foresee having any issues with them in the future.

Aimee B.

Computer Software

51-200 employees

Used other for less than 2 years

Review source

Reviewed March 2018

Easy enough

Sometimes the calls come through, sounding like the person on the other line is in train tracks but I don't know that this is the fault of Cisco

Ratings Breakdown

Ease of use

Functionality

Pros:

The ability to make conference calls with multiple customers has never been easier with any other system!

Shantanu R.

Computer Software

501-1000 employees

Used weekly for more than 2 years

Review source

Reviewed April 2018

Video collaboration solutions

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

All participants can use the chat feature. At the time of the meeting, the host has the option to share desktop, a file or video. Virtual whiteboard feature for sketches and notes is also available.

Cons:

Annoying that you have to install it on your PC, I would like to use a pure web application, well, or the maximum plug-in to the browser.

Megan c.

Computer Software

1001-5000 employees

Used daily for less than 6 months

Review source

Reviewed November 2016

Helpful Calling Company