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Intermedia Contact Center

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Overview

Intermedia Contact Center 2026: Benefits, Features & Pricing

Wondering if Intermedia Contact Center is right for your organization?

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On this page
  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

Intermedia Contact Center
Intermedia Contact Center
4.0
(2)

Pricing

Pricing available upon request

About Intermedia Contact Center

80% of customers believe they’re delivering a great customer experience, but only 8% of customers agree. Businesses like yours need better visibility to determine the quality of their customer interactions and the right tools to make it even better.

Intermedia Contact Center helps you deliver on everything that defines a great customer experience:

Quick Access to Assistance with Intelligent Call Routing and Self-Service Tools – Get customers the answers they need fast by routing them to the right employee. Give your employees relief while helping your customers resolve inquiries themselves using interactive voice and web chat response tools.

Greater Availability and Convenience with Omni-Channel Support – Effortlessly engage customers how they want using voice, chat, email, and SMS. Proactively engage customers with fewer resources using automated notifications for everything from appointment reminders to promotions.

Better Personalization with CRMs Integrations – Get immediate, relevant customer information during an interaction to quickly validate customer information and deliver a personalized experience.

Better Visibility with Dashboard, Reports, and Recordings – Let emplo...

yees support customers from wherever while still getting the visibility you need to drive better experiences and business outcomes. Intermedia’s dashboards and reporting give you a detailed view of your business and individual employee performance. Interaction recordings protect you and your customer while giving you insight into individual interactions. Greater Productivity and Service Quality with Unified Collaboration and Customer Communication – Employees need quick access to information wherever they may be working. But having customer-facing teams using separate applications to service clients disconnects them from the rest of the organization and hinders more responsive, successful engagements. Intermedia unified Unite and Contact Center application brings employee collaboration and customer communication into one single application. This means voice, video conferencing, team chat, file sharing, and backup, call queues, active call routing, contact directories, and more are all available on one highly reliable, secure, tightly integrated platform.

Intermedia Contact Center Screenshots

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Intermedia Contact Center Pricing and Plans

Free Trial
Free Version

Basic

Pricing available upon request

No plan information available

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    Intermedia Contact Center Features

    • Popular features found in Call Center
      Caller ID
      Call Logging
      Call Monitoring
      Call Recording
      Call Routing
      Call Scripting
      Contact Management
      CRM
      Dashboard
      IVR
      Queue Management
      Reporting/Analytics
    • More features of Intermedia Contact Center
      Activity Dashboard
      Activity Tracking
      Agent Interface
      AI Copilot
      Alerts/Escalation
      Alerts/Notifications
      API
      Auto-Dialer
      Automated Routing
      Automatic Call Distribution
      Autoresponders
      Blended Call Center
      Callback Scheduling
      Call Center Management
      Call Disposition
      Call List Management
      Call Reporting
      Call Scheduling
      Call Tracking
      Call Transfer
      Campaign Management
      Chat/Messaging
      Collaboration Tools
      Computer Telephony Integration
      Customer History
      Customizable Fields
      Customizable Reports
      Data Import/Export
      Email Management
      FCC Compliance
      Inbound Call Center
      Inbox Management
      Interaction Tracking
      List Management
      Live Chat
      Manual Dialer
      Monitoring
      Multi-Channel Communication
      Multi-Channel Management
      Multiple Scripts
      Outbound Call Center
      Performance Management
      Phone Key Input
      Progressive Dialer
      Quality Management
      Real-Time Analytics
      Real-Time Data
      Real-Time Monitoring
      Real-Time Notifications
      Real-Time Reporting
      Reporting & Statistics
      Service Level Agreement (SLA) Management
      SMS Messaging
      Social Media Integration
      Survey/Poll Management
      Surveys & Feedback
      Text to Speech
      Third-Party Integrations
      Voice Customization
      Voice Mail

    Intermedia Contact Center Integrations

    ServiceNow
    ServiceNow
    Slack
    Slack
    Zendesk Suite
    Zendesk Suite

    Intermedia Contact Center User Reviews

    Overall Rating

    4.0

    Ratings Breakdown

    5

    0%

    4

    100%

    3

    0%

    2

    0%

    1

    0%

    Secondary Ratings

    Ease of Use

    4.5

    Value for money

    5.0

    Customer support

    4.0

    Functionality

    4.0

    Have you used Intermedia Contact Center and would like to share your experience with others?

    AG

    Alicia G.

    Verified reviewer

    Health, Wellness and Fitness

    501-1000 employees

    Used daily for less than 2 years

    Review source

    Reviewed May 2025

    Call Center Review

    4

    Overall, I am pleased with the Intermedia Contact Center, which is simple to use and simple to teach to the agents.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    I like how much information it gives you in real time, and that other agents can see if others are available, eliminating the possibility of too many agents taking a break at the same time.
    Cons:
    I don't like that calling out from the Contact Center icon is different from calling from the Calling icon. As an admin, I am able to find recordings from one but not the other.

    Reasons for switching to Intermedia Contact Center

    It did not offer a lot of features and had to use other programs to make up the difference.

    Read More

    VR

    Verified
    Reviewer

    Computer & Network Security

    2-10 employees

    Used other for more than 2 years

    Review source

    Reviewed July 2020

    it mostly works

    4

    sometimes you have to beat on it a little, because the installation options are not always clear. you can get it to work eventually, and after that, you're in pretty good shape.

    Ratings Breakdown

    4
    Ease of use
    3
    Customer support
    4
    Functionality
    icon
    Pros:
    it works reasonably well, after you beat it into submission. other than that, it behaves pretty well.
    Cons:
    the installation can be amusing at times. sometimes what you think you are installing, or the way you are installing it, is not always what you get.

    Read More

    Showing 1 - 2 of 2 Reviews

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