Luware Nimbus 2026: Benefits, Features & Pricing

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Overview
User Interface
Popular Alternatives
Pricing and Plans
Features
Integrations
User Reviews

Overview

Luware Nimbus

4.4

(7)

Pricing

Pricing available upon request

About Luware Nimbus

Luware Nimbus is an AI-powered customer experience platform that transforms Microsoft Teams into a unified hub for reception, back-office, and contact center operations. It enables organizations to manage omnichannel customer interactions, apply AI-driven routing, and gain real-time performance insights—all natively within Microsoft Teams.

Wondering if Luware Nimbus is right for your organization?

Our Contact Center Software selection experts can help you in 15 minutes or less.

Luware Nimbus User Interface

Popular Luware Nimbus Alternatives

Main Product

Luware Nimbus

4.4

(7)

Ratings Breakdown

4.14Ease of use
4.29Value for money
4.29Customer support
3.86Functionality

Pricing

Available upon request

Get Price

Alternative Product

Salesforce Sales Cloud

4.4

(18761)

Ratings Breakdown

3.99Ease of use
4.05Value for money
4.12Customer support
4.38Functionality

Pricing

Starting at $25.00 per month

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Alternative Product

Zendesk Suite

4.4

(4066)

Ratings Breakdown

4.32Ease of use
4.16Value for money
4.26Customer support
4.36Functionality

Pricing

Starting at $39.00 per month

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Alternative Product

LiveChat

4.6

(1708)

Ratings Breakdown

4.65Ease of use
4.50Value for money
4.59Customer support
4.48Functionality

Pricing

Starting at $25.00 per month

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Alternative Product

LiveAgent

4.7

(1749)

Ratings Breakdown

4.57Ease of use
4.65Value for money
4.70Customer support
4.57Functionality

Pricing

Starting at $15.00 per month

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Alternative Product

Freshdesk

4.5

(3397)

Ratings Breakdown

4.48Ease of use
4.41Value for money
4.49Customer support
4.34Functionality

Pricing

Starting at $19.00 per month

Get Price

Luware Nimbus Pricing and Plans

Starting price: CHF75.00

Free Trial

Free Version

Luware Nimbus Contact Center

CHF75.00

per user

No plan information available

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Luware Nimbus Features

Popular features found in Contact Center
Agent Interface
Chatbot
Computer Telephony Integration
Queue Management
More features of Luware Nimbus
API
Automated Routing
Call Center Management
Call Reporting
Call Routing
Call Transfer
Collaboration Tools
CRM
Dashboard
Interaction Tracking
Multi-Channel Communication
Performance Management
Real-Time Monitoring
Real-Time Reporting
Reporting/Analytics
Third-Party Integrations

Luware Nimbus Integrations

Jira

Pipedrive

Microsoft Teams

Salesforce Sales Cloud

ServiceNow

Dynamics 365 Customer Service

See all 12 integrations

Luware Nimbus User Reviews

Overall Rating

4.4

Ratings Breakdown

43%

57%

Secondary Ratings

Ease of Use

4.1

Value for money

4.3

Customer support

4.3

Functionality

3.9

Have you used Luware Nimbus and would like to share your experience with others?

Alexis H.

Verified reviewer

Insurance

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed September 2024

Easy and powerful tool to use

I have only been working with nimbus for a few months, but was immediately able to create rather elaborate workflows and the customer support is excellent.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The fact that it is very easy to build workflows, the fact that the Luware team is very dynamic and supportive and the fact that interesting and original new functionalities are constantly being offered.

Cons:

A few little things that can (and will be improved in the workflow editor.

Joerg B.

Verified reviewer

Food Production

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed September 2024

Eine SaaS Lösung wie man sie sich wünscht

Kein aufdringlicher Service, klare Onboarding Anweisungen, gute Schulung und schnelles Go live. Des Weiteren wird man über Neuerungen auf dem Laufenden gehalten.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Es ist einfach zu bedienen und erfordert wenig administrative Aufwand. Eine SaaS Lösung, wie man sich sie wünscht.

Cons:

Es ist nicht einfach individuelle Anpassungen am Produkt durchzuführen. Manchmal muss man seine eigenen Prozesse anpassen anstatt das Produkt.

Reasons for choosing Luware Nimbus

Weil es ein Schweizer Produkt ist und bereits gute Referenzen aufweisen konnte

Reasons for switching to Luware Nimbus

Cloud Migration und Cloud only Strategie.

Guillermo G.

Verified reviewer

Telecommunications

5001-10000 employees

Used monthly for less than 12 months

Reviewed July 2024

Nimbus configurin

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

easy integration with Teams and its support

Cons:

onboarding sessions with customer need coordination and sometimes facing issues to be resolved with OP team

Severin H.

Verified reviewer

Insurance

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed September 2024

Danke Euch für den tollen Event

Guter Austausch und auf Wünsche wird eingegangen.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Das ganze Team das dahintersteckt. Komplett Integration in Teams und die stetige Weiterentwicklung

Cons:

Fehler und das wir leider auf gewisse wichtige Features lange warten mussten

Reasons for switching to Luware Nimbus

Ablösung von Skype zu Teams. Skype ist 2025 EOL

Golan E.

Verified reviewer

Telecommunications

11-50 employees

Used weekly for more than 2 years

Reviewed September 2024

VP Unified communications

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The support team provides very high level of support

Cons:

The product meets our customer's needs.

Rocco C.

Verified reviewer

Telecommunications

1001-5000 employees

Used daily for less than 2 years

Reviewed July 2024

Luware Nimbus

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to Install and to configure, the Customer Success people is really well skilled

Cons:

The recording part is a bit complicate to install

Peter K.

Verified reviewer

Logistics and Supply Chain

1001-5000 employees

Used daily for less than 12 months

Reviewed July 2024

Alles das was Teams nicht hat

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nimbus bringt eine fülle von Funktionen welche in MS Teams schlichtweg nicht vorhanden sind, darunter einfach IVRs, Verzweigungen und ein gutes Öffnungszeitenhandling. Am wichtigsten jedoch ist die PowerAutomate Integration mittels derer nahezu alles möglich ist.

Cons:

Die Oberfläche zur Einstellung der Workflows hat noch einiges an Verbesserungspotenzial und es gibt hin und wieder Bugs, welche in der Behebung teils Monate bedürfen.

Reasons for choosing Luware Nimbus

PowerAutomate Intgration

Showing 1 - 7 of 7 Reviews