Bright Pattern 2026: Benefits, Features & Pricing

Wondering if Bright Pattern is right for your organization?

Our Auto Dialer Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Bright Pattern

4.8

(104)

Pricing

Pricing available upon request

About Bright Pattern

Bright Pattern is a cloud-based contact center software solution which helps businesses manage multichannel service including inbound and outbound voice, email, chat, and social media. Bright Pattern scales from 5 to 10,000 concurrent agents and provides customer relationship management (CRM) integrations to assist with customer support.

Bright Pattern supports multiple channels such as voice, chat and web support, social media, and service desks. Customer support teams can access customer information from any web browser, and skills-based call routing can help teams address customer needs by sending support request to the correct team member.

Bright Pattern Contact Center also includes automatic call re-routing in case of system issues. If, for example, a server fails while a customer service representative is on a call, Bright Pattern will automatically re-route the call to a new server so that the call does not get dropped.

Bright Pattern Screenshots

Bright Pattern Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Bright Pattern Features

Popular features found in Auto Dialer
Call Center Management
Caller ID
Call Monitoring
Call Recording
Call Routing
Campaign Management
Computer Telephony Integration
Predictive Dialer
Reporting/Analytics
Voice Mail
More features of Bright Pattern
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
AI Copilot
Alerts/Escalation
Alerts/Notifications
Answering Machine Detection
API
Auto-Dialer
Automated Routing
Automatic Call Distribution
Automatic Outbound Dialer
Autoresponders
Blended Call Center
Callback Scheduling
Call Conferencing
Call Disposition
Call List Management
Call Logging
Call Queues
Call Reporting
Call Scheduling
Call Screening
Call Scripting
Call Tracking
Call Transfer
Campaign Specific Caller ID
Chatbot
Chat/Messaging
Collaboration Tools
Conferencing
Contact Database
Contact Management
CRM
Customer Database
Customer History
Customer Segmentation
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Disaster Recovery
Drag & Drop
Email Alerts
Email Management
Engagement Tracking
FCC Compliance
Feedback Management
FTC Compliance
HIPAA Compliant
Inbound Call Center
Inbox Management
Integrations Management
Interaction Tracking
IVR
Knowledge Base Management
Knowledge Management
Lead Capture
Lead Management
List Management
Live Chat
Manual Dialer
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Multi-Language
Multiple Scripts
Negative Feedback Management
NPS Survey Structure
Online Voice Transmission
Outbound Call Center
Performance Management
Phone Key Input
Power Dialer
Pre-recorded Messages
Preview Dialer
Progressive Dialer
Quality Management
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reporting & Statistics
Role-Based Permissions
Self Service Portal
Sentiment Analysis
SIP Trunking
SMS Messaging
Social Media Integration
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Tagging
Text Analysis
Text to Speech
Third-Party Integrations
Voice Customization
VoIP
VoIP Connection
Workflow Management

Bright Pattern Integrations

Oracle B2C Service

Amazon EC2

PaySimple

Google Calendar

Google Analytics 360

ServiceNow

See all 18 integrations

Bright Pattern User Reviews

Overall Rating

4.8

Ratings Breakdown

80%

15%

Secondary Ratings

Ease of Use

4.7

Value for money

4.8

Customer support

4.8

Functionality

4.6

Darren A.

Verified reviewer

Non-Profit Organization Management

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed June 2021

We hit a homerun by switching to BrightPattern

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The fact that out of the box it cover such a wide range of needs and very simply can have customizations built/created to further enhance what the software delivers. The sales and build team are SO EASY to work with and with minimal back and forth, they created exactly what we we wanted and expected plus trained us and a staff of 100 without any issue

Cons:

There is nothin to like least - everything was a positive experience from start to finish and we are certainly not an easy client (lots of needs and demands around HIPAA and PCI compliancy.

Reasons for switching to Bright Pattern

We needed something that delivered what we wanted that had an easy to use agent experience - we needed mutli-format integration with a few other internal software, one being ServiceNow

Jim S.

Verified reviewer

Staffing and Recruiting

5001-10000 employees

Used daily for less than 6 months

Review source

Reviewed December 2019

Great Product and Great Partner

Bright Pattern has been a great partner in helping us use the product to meet our needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software has been really easy for our users to adopt, and easy for our team to manage. We have seen a significant reduction in issues submitted from the field and when we do have issues the Bright Pattern team is fantastic in helping us get to a resolution quickly

Cons:

I wish they had a cleaner integration with Salesforce

Reasons for choosing Bright Pattern

They had the best combination of product features and price. Their responsiveness to questions and issues also made them feel much more like part of the team than just another vendor we were using.

Reasons for switching to Bright Pattern

It was really expensive compared to Bright Pattern and the call quality and features were not as good

Cheyenne V.

Verified reviewer

Retail

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed December 2019

Bright Pattern Review

Ratings Breakdown

Ease of use

Functionality

Pros:

I can honestly say I do not really like anything about the software. It functions ok for what we need it to do, but it has more problems than anything.

Cons:

There is a lot that can be improved about this software. The order an email thread shows is confusing. There is no option to set different signatures as we can in outlook. It automatically kicks me out daily. If I am on a phone call when it kicks me out I cannot get the phone number back to call the person back so they just assume they were hung up on. There is no way to easily search for a previously sent email. It would be nice if I could go to a place where the previous emails I worked on would be listed in case I needed to add to it or needed some kind of information from it. It is just a very frustrating platform to use.

Daniel S.

Verified reviewer

Telecommunications

5001-10000 employees

Used other for more than 2 years

Review source

Reviewed July 2020

Simple to Use

We have found a powerful tool easy to setup and to configured. Same as the main features we need for a modern customer contact center.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Having access to all functionalities via web based is great for remote over the top agents supervisor and administrators.

Cons:

Consuming software from the Cloud is challenge when we need to integrate our on promises applications like reporting and compliance (Bulk export) storage for recordings

Reasons for choosing Bright Pattern

Functionality, price and easy o setup, easy to use.

Verified

Reviewer

Used daily for more than 2 years

Review source

Reviewed March 2017

Truly omnichannel platform with powerful outbound engine

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

BrightPattern has very innovative solution which provides truly omnichannel platform. Among inbound, email, chat, video, SMS it has powerful outbound engine. With 4 dialler modes companies could be more productive than on any other platform. Specially designed supervisor desktop gives full campaign control: from lists to operators. Highly recommend to all companies looking for fast, solid and professional outbound platform.

Cons:

nothing special that could not be improved, slightly outdated interface – but it should be updated in new version))

Verified

Reviewer

Computer Software

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed February 2017

User friendly, Intuitive, Easy to deploy SaaS

Brightpattern team has come up with great ideas over the years to make this a great Cloud product. It is easily deployable and reliable in a cloud environment. The service pattern interface is very intuitive and user friendly which allows for fast configuration and navigation. You can literally setup a call center, with true Omni channel capabilities in matter of minutes and be in business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Omni channel routing, easy to use interface, performs well, innovative feature set.

Verified

Reviewer

Financial Services

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed April 2019

The most seamless omnichannel cloud contact center

We wanted a modular omnichannel solution to engage our customers across most of the digital channels plus voice and be able to track the interactions across all channels.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

After evaluating all the known solutions from the big boys - we found the Bright Pattern solution to be the most innovative and disruptive solution. Pretty much everything and all feature we wanted is out-of-the-box. And where we needed to integrate the IVR and the other workflows with our CRM, the open API's and pre-built integrations made the task super easy and seamless. The web based admin portal with drag and drop functionality is unparalleled and really makes it easier to configure manage the contact center within minutes and removing the complexity that you see in traditional platforms. Overall - a full featured contact center platform, capable of competing with the industry leaders, yet far more simpler and easier to use. Implementation and migration was a breeze - far less effort than what we had expected.

Cons:

Perhaps improve on the UC aspects of the platform.

Loris J.

Verified reviewer

Used unspecified for less than 2 years

Review source

Reviewed February 2017

Bright Pattern Flexibility

As an IT consultant, I recommend contact center solutions to my clients. There are a number of excellent contact center software solution providers, all with high reliability and ease of use. I highly recommend Bright Pattern because as a company I know when they make a commitment they won’t let my clients down. The Bright Pattern team I work with is very sharp and creative. It is refreshing to work with professionals.

Ratings Breakdown

Value for money

Functionality

Pros:

Excellent multi-channel applications

Cons:

They need to continue to build out their offering.

Briana M.

Verified reviewer

Consumer Services

51-200 employees

Used daily for less than 6 months

Review source

Reviewed January 2022

Great Autodialer Tool

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like mostly the single sign option of this software through my office email.

Cons:

The toggle buttons sort of blend it with the color scheme of the software and you have to be careful not to click the wrong button the log out button is also too close to the check mark button

Branden B.

Verified reviewer

Staffing and Recruiting

5001-10000 employees

Used other for less than 12 months

Review source

Reviewed December 2019

Bright Pattern

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As a project manager scope, milestones and priorities change in the middle of a project due to unforeseen reasons. Bright Pattern's implementation team acted flawless in beating our demanding deadlines and still capturing 100% quality. One of the best implementation I've experienced in my career. Their a great partner, keep up the flawless execution.

Cons:

Bright Pattern is currently looking to explore additional SMS capabilities.

Showing 1 - 10 of 104 Reviews

See All Reviews