Vocalcom Salesforce Edition 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Vocalcom Salesforce Edition

4.0

(1)

Pricing

Pricing available upon request

About Vocalcom Salesforce Edition

Vocalcom Salesforce Edition is a cloud contact center specifically developed for Salesforce. Users are provided immediate and real-time access to a customer's entire history of interactions all on one screen. Incoming calls can be routed based on Salesforce data, and users can also prioritize calls from key contacts to help improve customer satisfaction and handling time. The software also allows agents to avoid having to ask customers to repeat basic information. Further features users are provided with are; smart outbound dialer, reporting & analytics and omnichannel customer service.

Vocalcom Salesforce Edition Screenshots

Vocalcom Salesforce Edition Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

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Vocalcom Salesforce Edition Features

Popular features found in Customer Service
Alerts/Escalation
Automated Routing
Call Center Management
Conversation Intelligence
CRM
Knowledge Base Management
Queue Management
Reporting & Statistics
Surveys & Feedback
More features of Vocalcom Salesforce Edition
Call Routing
Multi-Channel Communication
Real-Time Reporting

Vocalcom Salesforce Edition User Reviews

Overall Rating

4.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.0

Customer support

5.0

Functionality

4.0

Have you used Vocalcom Salesforce Edition and would like to share your experience with others?

Ivan D.

Verified reviewer

Oil & Energy

201-500 employees

Used daily for less than 2 years

Review source

Reviewed January 2022

Good solution that adds value and integrates voice into Salesforce

Vocalcom Salesforce Edition has been pivotal to our Digital transformation, in order to have the telephony channel integrated within Salesforce. The support provided has been great and today we are satisfied with the choice.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Integration with Salesforce Features set Tailor made IVR

Cons:

Integration with existing Telco architecture has been longer than expected.

Reasons for switching to Vocalcom Salesforce Edition

Costs, ease of use, functional coverage

Showing 1 - 1 of 1 Reviews