1CRM 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

1CRM

4.3

(57)

Pricing

Starting at $15.00 per month

About 1CRM

1CRM is a cloud-based customer relationship management (CRM) solution that offers businesses features for managing sales, customer service and business operations. 1CRM combines a CRM system with order management feature to develop quotes, track orders, generate invoices and manage projects, resources, customer cases and human resources.

1CRM enables users to monitor sales pipelines and record a detailed history of interactions on leads, contacts and accounts and keep stakeholders up-to-date on accounts and informed on potential issues.

1CRM offers sales force automation, opportunity tracking, sales forecasting, calendar management, graphical dashboards, reporting and email integration. It integrates with third-party applications such as Google apps and Outlook. The QuickBooks Finance add-on module allows companies to gain a full view of their financial picture. Pricing is per user per month and is based on a number of accounts, targets and leads. Support is available through online forums, videos, phone and email.

1CRM Screenshots

1CRM Pricing and Plans

Starting price: $15.00 per month

Free Trial

Free Version

Cloud Service (Startup)

$15.00

per user, per month

Plan includes:

1 GB/User Storage
300 Accounts
750 Targets/Leads/Contacts
Host Country Choice
Standard 1crm Feature Set
Support & Updates

Cloud Service (Startup+)

$23.00

per user, per month

Plan includes:

1500 Targets/Leads/Contacts
1 GB/User Storage
600 Accounts
Host Country Choice
Standard 1crm Feature Set
Support & Updates

Cloud Service (Professional)

$33.00

per user, per month

Plan includes:

2 GB/User Storage
Host Country Choice
Standard 1crm Feature Set
Support & Updates
Unlimited Accounts
Unlimited Targets/Leads/Contacts

Cloud Service (Enterprise)

$39.00

per user, per month

Plan includes:

2.5 GB/User Storage
Extended 1crm Feature Set
Host Country Choice
Includes Support & Updates
Unlimited Accounts
Unlimited Targets/Leads/Contacts

On-Premise Software (Startup)

$0.00

flat rate

Plan includes:

300 Accounts
750 Targets/Leads/Contacts
No Support or Updates
Standard 1crm Feature Set

On-Premise Software (Startup+)

$17.00

per user, per month

Plan includes:

1500 Targets/Leads/Contacts
600 Accounts
Standard 1crm Feature Set
Support & Updates

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1CRM Features

Popular features found in CRM
Calendar Management
Customer Journey Mapping
Email Management
Quotes/Estimates
Reporting/Analytics
Sales Pipeline Management
Segmentation
Task Management
Territory Management
Workflow Management
More features of 1CRM
Access Controls/Permissions
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Audit Trail
Billing & Invoicing
Calendar/Reminder System
Calendar Sync
Client Portal
Collaboration Tools
Configurable Workflow
Contact Management
Contract/License Management
Credit Card Processing
CRM
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Discount Management
Document Storage
Drag & Drop
Email Marketing
Email Templates
Email Tracking
Forecasting
Interaction Tracking
Internal Chat Integration
Knowledge Base Management
Lead Capture
Lead Management
Marketing Automation
Mobile Access
Mobile Alerts
Multi-Currency
Multi-Language
Online Forums
Opportunity Management
Order Management
Performance Metrics
Pipeline Reports
Product Catalog
Projections
Project Management
Purchase Order Management
Purchasing & Receiving
Real-Time Notifications
Referral Tracking
Reminders
Reporting & Statistics
Role-Based Permissions
Sales Forecasting
Sales Reports
Search/Filter
Self Service Portal
Social Media Integration
Tagging
Time & Expense Tracking

1CRM Integrations

iCloud

Joomla

Google Calendar

Google Maps

Google Workspace

GoTo Meeting

See all 31 integrations

1CRM User Reviews

Overall Rating

4.3

Ratings Breakdown

56%

25%

16%

Secondary Ratings

Ease of Use

4.2

Value for money

4.3

Customer support

4.0

Functionality

4.0

Eduardo D.

Verified reviewer

Telecommunications

2-10 employees

Used unspecified for more than 2 years

Review source

Reviewed June 2018

Great software that covers a lot of situations

Previously 4

Support is great. Questions are usually answered in a few hours. Updates work flawlessly. The developers are very fast at chasing bugs when they appear.

Ratings Breakdown

Ease of use

Previously 4

Functionality

Previously 4

Pros:

I like how it integrates a lot of business processes into a single program. Everything is linked and you get all your information easily. This is not only a CRM, but it is close to a full ERP. It adds invoicing, financials, service support and a ton of other features. I find it specially useful to add my own templates for documents and the way I can create a full module without needing to program. It has also added an API that you can use to integrate with external software.

Cons:

Some areas are not as developed as others. Project management is a bit old, and it lacks some functionality that you can find in other software.

Jacques G.

Verified reviewer

Telecommunications

11-50 employees

Used unspecified for less than 2 years

Review source

Reviewed August 2015

Excellent business management app for the SMB segment

We, at ALLOcloud.com, have been using 1CRM (was Info@hand when we started) for the last 8 years. We thoroughly benchmarked several web-based solutions (incl Sugar and SalesForce) and finally chose 1CRM. The main decision criteria were: - 360° view of our business - easy yet powerful customization - possibilities to integrate with third party applications (telephony, accounting, portal, billing...) - good support We've been happy customers since. Just for reference, we host the product on our own servers

Ratings Breakdown

Ease of use

Value for money

Customer support

Pros:

- 360° view of our business - easy yet powerful customization - possibilities to integrate with third party applications (telephony, accounting, portal, billing...) - good support

Cons:

- portal uses Joomla which we find quite old-fashion (would prefer Drupal)

Julian G.

Computer Hardware

51-200 employees

Used daily for less than 12 months

Review source

Reviewed December 2017

Security certificate warning, basic lists inaccurate, clunky documents, HORRIBLE SUPPORT!

None. A net negative experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was meant to be a SaaS all-in-one (financial, inventory, crm, etc), but had fundamental flaws and was essential unworkable - and support are rude and unhelpful.

Cons:

We abandoned this software when we got a warning in our browser that the site was not safe. This is where we keep our critical business data, remember. Support? Ignore the warning and proceed. Really? That gives you an idea of how amateurish this software is, and how disdainful the company is, both their US hq and their German partner, Visual4 GmbH. Simple things like a list of countries, that you cannot add to, leaves off essentials like the UK and any variant (Britain, England, etc. Doesn't exist). The forms (orders, invoices, etc) were from the 80s and could not embed a logo properly (support didn't care - "try a square one". Um ... my logo is rectangular, even if your software doesn't like that), You can edit the forms, but the tool to do so is out of the 70s in terms of friendliness, and anyway there was only very limited functionality included anyway - all at an additional fee!!!

Larry T.

Verified reviewer

Used unspecified for less than 2 years

Review source

Reviewed September 2015

Beyond pure CRM!

I have used the cloud offering of 1CRM personally in my management consulting business. It is a great way of managing all the usual CRM kind of activities. Of greater testimony to this solution is its rollout at one of my clients. Initially implemented in Sales & Marketing for CRM functions it has proven so effective they have adopted 1CRM as their primary corporate information management system and are in the process rolling out most of its other functionality - it truly is a complete "small business management" system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Pros:

Comprehensive solution for virtually all aspects of a small/medium business Ability to tailor modules without programming (Studio features) Workflow & notifications capabilities provides excellent process control

Xavier R.

Verified reviewer

Program Development

Used unspecified for less than 2 years

Review source

Reviewed August 2015

Every new version, still better!

We are a reseller of 1CRM in Spain, but first at all, we were 1CRM users to manage our company. Customer Service and Joomla! integration was the keys to choose 1CRM. And also, for opportunities management, of course. Time to start with 1CRM: 1 day!! (we were 12 people!!).

Ratings Breakdown

Ease of use

Value for money

Customer support

Pros:

Easy to use, perfect module integration (only need to add Accounting to have a full ERP), SOAP access and mobile access.

Cons:

Accounting integration with other solutions.

Paolo V.

Verified reviewer

Information Technology and Services

2-10 employees

Used unspecified for less than 2 years

Review source

Reviewed August 2015

Not just a CRM

We haven't been just selling 1CRM for many years but we have also used it to manage our sales processes and customer care as well. We believe that there isn't a better way to sell a product than to use it yourself and this is what we have done.

Ratings Breakdown

Ease of use

Value for money

Customer support

Pros:

It just does what it says on the tin.

Cons:

If it had a VAT report module many organisation may not even need an accounting package as most of what is required is available.

Ronny C.

Verified reviewer

Staffing and Recruiting

51-200 employees

Used unspecified for less than 2 years

Review source

Reviewed September 2015

Best CRM for Growing Businesses Hands Down!

I found 1CRM when I was looking for a new CRM solution for my business. Obviously I looked at other options such as Salesforce, Sugar, etc., but they all seemed to lack features. Salesforce really turned me off because of the lack of basic marketing automation features that I needed, and Sugar was a disaster of it's own. 1CRM has all of the features that I needed right out of the box, but also had a strong project management capability which allowed me to cut my costs further and provide that extra level of integration between my CRM and my project management tool.

Ratings Breakdown

Ease of use

Value for money

Customer support

Pros:

Complete CRM with sales, marketing, service, and project management. Great support, updated UI, fast, and best value for cost.

Cons:

None that I can think of. The team at 1CRM seems to address issues before they even ever become problems.

Mike D.

Verified reviewer

Management Consulting

Used unspecified for less than 2 years

Review source

Reviewed August 2015

Modules are like a Swiss Army Knife for the Business

We've used 1CRM for years are find it's broad set of included business modules covers the majority of uses a growing business has for a CRM.

Ratings Breakdown

Ease of use

Value for money

Customer support

Pros:

The variety and power of the different modules included.

Cons:

Browser access from phone and tablet is good and looking forward to mobile apps coming online/

Phoa D.

Verified reviewer

Accounting

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed November 2018

1CRM software review

Ratings Breakdown

Ease of use

Functionality

Pros:

Easy to use. Many function to input into system

Cons:

Sometime for beginner it is hard to input enough info into system

Garett L.

Verified reviewer

Information Technology and Services

11-50 employees

Used unspecified for less than 6 months

Review source

Reviewed August 2015

Fantastic End to End CRM

We found this CRM and incorporated into all aspects of our business from lead prospecting, service tickets, invoicing and quotes, email, project management and much much more. It was very easy to customize and their support team is one of the best I've dealt with from a CRM vendor

Ratings Breakdown

Ease of use

Value for money

Customer support

Pros:

Easy to customize Intuitive Cost effective Great support Documentation and help files are extensive Lots of integration

Showing 1 - 10 of 57 Reviews

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