AlphaChat 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

AlphaChat

5.0

(3)

Pricing

Starting at €399.00 per month

About AlphaChat

AlphaChat is a conversational artificial intelligence (AI) platform, which enables businesses in finance, telecom, eCommerce and other industries to communicate with customers via virtual assistants. Managers can route clients' support requests to specific agents, set up context-specific responses and configure role-based access permissions for team members.

Using AlphaChat, organizations can create virtual assistants and prioritize the handover of requests from chatbots to agents based on skills, URLs or topics. Supervisors can utilize the system to gain insights into average response time, chatbot accuracy and solve rates and the number of received messages. Additionally, businesses can manage support tickets and add or delete agents according to requirements.

AlphaChat's pricing is based on request and support is extended via live chat, phone and email.

AlphaChat Screenshots

AlphaChat Pricing and Plans

Starting price: €399.00 per month

Free Trial

Free Version

Basic

€399.00

usage based, per month

No plan information available

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AlphaChat Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of AlphaChat
Activity Dashboard
AI Copilot
AI/Machine Learning
Alerts/Escalation
API
Chatbot
Chat Transcript
Code-free Development
Configurable Workflow
Content Creation
Content Management
Contextual Guidance
Customer History
Customer Service Analytics
Customizable Branding
Customizable Forms
Customizable Templates
Dashboard
Data Visualization
Email Management
Engagement Tracking
Feedback Management
For Developers
Geotargeting
Intent Recognition
Interaction Tracking
Knowledge Base Management
Knowledge Management
Lead Capture
Live Chat
Monitoring
Multi-Channel Management
Multi-Language
Natural Language Processing
Natural Language Search
Negative Feedback Management
Offline Form
Performance Metrics
Pre-Configured Bot
Proactive Chat
Queue Management
Real-Time Analytics
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Search/Filter
Self Service Portal
Sentiment Analysis
Single Sign On
Social Media Integration
Speech Recognition
Speech Synthesis
SSL Security
Surveys & Feedback
Tagging
Text Analysis
Visual Analytics
Website Integration
Widgets
Workflow Management

AlphaChat Integrations

Slack

Zendesk Suite

Meta for Business

AlphaChat User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

4.3

Customer support

5.0

Functionality

3.7

Have you used AlphaChat and would like to share your experience with others?

Kaido K.

Verified reviewer

Leisure, Travel & Tourism

5001-10000 employees

Used daily for less than 6 months

Reviewed October 2020

AlphaChat review

Today, customers have an increasing habit of communicating via chat, and so do our customers. With the chat service, we offer customers the expected opportunities to communicate with the company.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and support speed it it is needed.

Cons:

Our experience with Chat is still quite short but so far most of the expectations have been nicely met.

Daniel W.

Verified reviewer

Financial Services

201-500 employees

Used daily for more than 2 years

Reviewed October 2020

The Chat Bot Platform perfect for scaling and automation

Our overall experience with Alpha Blues has been very positive. They have delivered on what we needed, and have been able to automate 30% of our incoming chat volumes. As a product that also offers multilingual support, Alpha Blues has been able to fully support us in offering a Chat Bot in an additional language as well as obtaining the customer's preferred language through our Bot as well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The tool itself is easy to use and allows us to change Chat Bot responses on the fly, incredibly useful when we have a product that can change quite regularly. For anything that requires additional work, their support has been outstanding, turning around our requests very quickly. I've been quite impressed with their roadmap, and taking our feedback onboard as well. They have done a great job in supporting us in training our Chat bot as well as being open to supporting the tools that we utilise on our chat platform.

Cons:

Not much to add considering the overall experience has been very positive. A more visual flow diagram within the Alpha Blues platform would be great, to allow us greater visibility in how the chat bot responds to follow ups. But cannot fault them, the Alpha Blues team have done a terrific job!

Kaja H.

Verified reviewer

Leisure, Travel & Tourism

5001-10000 employees

Used daily for more than 2 years

Reviewed October 2020

Review for Tallink chatbot

Overall experience is good, clients are using chatbot quite a lot and the main menu seems to work well for marketing campaigns.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Overall looking of the bot view on the page looks nice :)

Cons:

1) Feature for hiding intents would be nice. Hided intents should be visible in the tree view, marked somehow so they would be easily separated from the intents that are "live". 2) Feature to schedule the time for intent to be live. This is useful especially with campaigns that are valid only for certain period of time. 3) Different emojis would be nice

Showing 1 - 3 of 3 Reviews