BeInContact 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

BeInContact

4.4

(14)

Pricing

Starting at €38.00 per month

About BeInContact

BeInContact is an intuitive cloud contact center omnichannel platform. Many features are included out-of-the-box such as ACD, IVR, AI, call recording, predictive dialer, and complete reports. Users can add ready-made integrations with the major CRM & apps instantly. Alternatively, through the API and web services, it is possible to integrate any solution you have already in use or have developed over the years. BeInContact is already integrated with the main market-leading CRM: Salesforce, Oracle Service Cloud, Microsoft Dynamics, Zendesk, ServiceNow. Additionally, BeInContact supports all traditional and new contact channels: voice, email, SMS, webchat, video chat, and social messaging including WhatsApp Business, Facebook Messenger, and more.

BeInContact Screenshots

BeInContact Pricing and Plans

Starting price: €38.00 per month

Free Trial

Free Version

Basic

€38.00

per user, per month

No plan information available

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BeInContact Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of BeInContact
Activity Dashboard
Activity Tracking
Agent Interface
AI Copilot
Alerts/Escalation
Alerts/Notifications
Answering Machine Detection
API
Archiving & Retention
Auto-Dialer
Automated Routing
Automatic Call Distribution
Autoresponders
Blended Call Center
Callback Scheduling
Call Center Integration
Call Center Management
Call Disposition
Caller Profiles
Call List Management
Call Reporting
Call Scheduling
Call Tracking
Call Transcription
Call Transfer
Campaign Management
Campaign Specific Caller ID
Canned Responses
Chatbot
Chat/Messaging
Collaboration Tools
Communication Management
Computer Telephony Integration
Conferencing
Contact Database
Content Management
Customer Database
Customer History
Customer Segmentation
Customizable Branding
Customizable Caller ID
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Document Storage
Drag & Drop
Email Management
Event Triggered Actions
Fax Management
FCC Compliance
File Sharing
File Transfer
FTC Compliance
Inbound Call Center
Inbox Management
Integrations Management
Interaction Tracking
Knowledge Base Management
List Management
Live Chat
Manual Dialer
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multiple Data Sources
Multiple Scripts
Multiple User Accounts
Offline Form
On-Demand Recording
Outbound Call Center
Performance Management
Performance Metrics
Phone Key Input
Power Dialer
Predictive Dialer
Preview Dialer
Proactive Chat
Process/Workflow Automation
Progressive Dialer
Purchasing & Receiving
Quality Management
Real-Time Analytics
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recording
Reporting & Statistics
Role-Based Permissions
Scheduled Recording
Screen Sharing
Search/Filter
Sentiment Analysis
Service Level Agreement (SLA) Management
Single Sign On
SMS Messaging
Social Media Integration
Spam Blocker
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Text to Speech
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
Two-Way Audio & Video
Video Call Recording
Video Chat
Video Conferencing
Voice Customization
Voice Mail
VoIP
VoIP Connection

BeInContact Integrations

Oracle Service

ServiceNow

Vtiger CRM

Zendesk Suite

Twitter/X

Slack

See all 20 integrations

BeInContact User Reviews

Overall Rating

4.4

Ratings Breakdown

57%

21%

Secondary Ratings

Ease of Use

4.4

Value for money

3.9

Customer support

4.3

Functionality

4.0

Have you used BeInContact and would like to share your experience with others?

Demuni Abhishek D.

Verified reviewer

Education Management

51-200 employees

Used daily for more than 2 years

Reviewed December 2021

Flexible and easily customizable

As mentioned previously the contact center integration has drastically improved the way of working with our prospects and students.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The contact center is a flexibile and powerful tool, this was highly noted during the integration with salesforce sales-cloud and eventual customizations.

Cons:

Reporting doesn’t guarantee enough flexibility

Paolo B.

Verified reviewer

Machinery

501-1000 employees

Used daily for less than 6 months

Reviewed December 2021

Un piacere lavorare con voi

L'esperienza al momento è molto positiva, partendo dalla buona intesa instaurata con i miei referenti di progetto.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

L'agent desktop è molto intuitivo e di facile utilizzo. É un sistema molto flessibile che consente l'adattabilità alle necessità di contesti lavorativi ed organizzativi completamente differenti fra loro. É possibile ampliare il modulo di partenza con tante ulteriori funzionalità in modo da poter utilizzare un unico strumento che raccoglie vari canali comunicativi.

Cons:

Al momento nulla di particolare da segnalare

Reasons for switching to BeInContact

Per avere una soluzione più flessibile, con caratteristiche più vicine alle nostre necessità lavorative e che fosse altamente personalizzabile.

Gloria G.

Verified reviewer

Mechanical or Industrial Engineering

5001-10000 employees

Used daily for more than 2 years

Reviewed December 2021

a good option

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The software is very intuitive and easy to use

Cons:

it looses the net with facility and I can not contact.

Alessio T.

Verified reviewer

Industrial Automation

501-1000 employees

Used daily for more than 2 years

Reviewed December 2021

Un salto generazionale

L'esperienza nel suo complesso è stata ottima ed ha permesso di completare una fase di rafforzamento dell'assistenza clienti. Internamente all'azienda solo dopo ne è stato compreso il reale potenziale, a distanza di 3 anni grazie alle funzioni follow the sun ed altri addon il reparto sta ancora crescendo senza dover rimettere mano agli strumenti.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I Vantaggi di BeCloud sono molteplici: versatilità, tempi d'installazione, subentro al vecchio sistema. Anche successivamente alla messa in opera si sono rese necessarie alcune modifiche per le quali non hanno richiesto interruzioni di servizio.

Cons:

Volendo trovare il pelo nell'uovo il SW potrebbe essere migliorabile dal punto di vista dell'interfaccia non sufficientemente flessibile rispetto alle potenzialità del prodotto.

Stefano M.

Verified reviewer

Professional Training & Coaching

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2021

An intuitive and reliable Contact Center solution

The overall experience is positive, the tool has been a great ally in the process of improving customer service and prospects management.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The interface is very intuitive and user-friendly. Setup and integration with CRM were easy and fast, with the whole BeCloud team always proactive and ready to find a solution to most of our business needs and requests. The platform turned out to be stable, flexible and with a low need for maintenance.

Cons:

The reporting (including extensive and good detailed data), has a certain level of rigidity in both creating/customizing reports and adopting new metrics. I know that with the last version of the software (not tried yet) the reporting has been generally improved.

Cristina A.

Verified reviewer

Mechanical or Industrial Engineering

1001-5000 employees

Used daily for more than 2 years

Reviewed December 2021

Becloud es intuitivo y facil de manejar pero necesita desarrollarse un poco más.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Es fácil de usar y muy intuitivo, lo usamos a diario. Es util para reconocer el cliente que llama y tener un trato mas personalizado con el cliente.

Cons:

Frecuentemente tenemos problemas de conexión y el sistema se queda colgado, en mi opinion el programa necesita algo mas de desarrollo para que funcione correctamente.

Alessandro B.

Verified reviewer

Retail

51-200 employees

Used weekly for less than 12 months

Reviewed December 2021

Un software valido e un team sempre pronto ad aiutarti

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Il software è molto facile da utilizzare, soprattutto da parte degli operatori. Le schermate di supervisione sono chiare e permettono ai team leader di avere sempre tutto sotto controllo. La reportistica è numerosa e copre tutte le possibili necessità. Quando c'è stato bisogno di integrare i dati del centralino su altre piattaforme, il team ci ha aiutato a farlo nel minore tempo possibile. Le soluzioni adottate sono state semplici da integrare e poco dispendiose per il nostro IT.

Cons:

La reportistica fornita si basa su alcuni assunti standard, che non è possibile modificare. In caso di necessità si possono chiedere report ad hoc o modifiche delle metriche, ma è un processo che ha bisogno di tempo e quindi potrebbe rallentare le operazioni. So che era in programma di dare la possibilità ai supervisor di creare i report, senza passare dal team di BeCloud, ma non ho potuto provare questa funzione.

Simone B.

Verified reviewer

Machinery

501-1000 employees

Used daily for less than 12 months

Reviewed February 2022

Ottima piattaforma con forti possibilità di customizzazione

La stabilità del sistema e la possibilità di configurazione delle task sulle chiamate entranti e loro smistamento in base a criteri identificativi del chiamante, alle relative aree geografiche, alla data di calendario ed alle fasce orarie e giorni della settimana hanno permesso di creare dei filtri molto efficaci per la gestione degli indirizzamenti e di non perdere più neanche una richiesta importante di supporto.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Sicuramente la gestione dei vari phone device di comunicazione selezionabili è un must, permette di poter usare qualsiasi tipo di strumento audio adattandosi così in modo molto flessibile alle condizioni e luogo di lavoro del momento. Interfaccia semplice e intuitiva che permette di muoversi velocemente attraverso il portale e di accedervi se necessario anche da mobile device.

Cons:

La mancanza di una vera e propria rubrica personale e di team è forse l'unica vera pecca del sistema, esiste una funziona che può in parte sopperirvi, ma non in modo completo.

Danilo S.

Verified reviewer

Marketing and Advertising

51-200 employees

Used daily for more than 2 years

Reviewed January 2022

Custom CTI phone bar

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Altamente customizzabile, user friendly ed alta cura del cliente

Cons:

un'interfaccia di base che può essere migliorata

Matteo B.

Verified reviewer

Higher Education

201-500 employees

Used daily for less than 2 years

Reviewed December 2021

Utilizzo Lavorativo

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ho utilizzato il prodotto giornalmente per un anno e mezzo. Ho apprezzato la facilità di utlizzo dello stesso e la tempestiva assistenza ricevuta in caso di problematiche

Cons:

Non ho rilevato molti aspetti negativi nel prodotto.

Showing 1 - 10 of 14 Reviews

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