Chatfuel 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Chatfuel

4.3

(28)

Pricing

Starting at $15.00 per month

About Chatfuel

Chatfuel is a cloud-based platform that helps small to large enterprises improve marketing operations across Facebook Messenger using artificial intelligence (AI) chatbots. Users can send automated responses for frequently asked questions (FAQs) and redirect ongoing chats to sales representatives for further queries.

Chatfuel allows organizations to configure bot flows by adding skills such as collecting clients' email addresses or exporting information into Google Sheets. Users can utilize the customer relationship management (CRM) module to store contact information and create customer segments based on specific parameters/attributes. Additionally, managers can configure AI rules, enabling chatbots to recognize specific phrases, emojis or emotions.

Chatfuel comes with an application programming interface (API), which allows enterprises to modify the system and integrate it with various third-party systems. Pricing is available on monthly subscriptions and support is extended via FAQs, live chat, documentation and other online measures.

Chatfuel Screenshots

Chatfuel Pricing and Plans

Starting price: $15.00 per month

Free Trial

Free Version

Basic

$15.00

per feature, per month

No plan information available

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Chatfuel Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Chatfuel
A/B Testing
Activity Dashboard
AI/Machine Learning
Alerts/Notifications
API
Automated Publishing
Automated Responses
Automated Scheduling
Campaign Management
Chatbot
Client Management
Code-free Development
Collaboration Tools
Communication Management
Contact Database
Content Management
Coupons
CRM
Customer Segmentation
Customer Support
Customizable Branding
Dashboard
Data Import/Export
Drip Campaigns
Dynamic Content
For Developers
Gamification
Landing Pages/Web Forms
Lead Capture
Lead Engagement
Lead Generation
Lead Management
Lead Notifications
Lead Nurturing
Lead Qualification
Lead Segmentation
Lead Verification/Validation
Live Chat
Location-Based Marketing
Monitoring
Multi-Account Management
Multi-Channel Marketing
Multi-Language
Performance Metrics
Personalization
Pipeline Management
Pre-Approved Content Library
Pre-Configured Bot
Proactive Chat
Product Recommendations
Project Management
Promotions Management
Prospecting Tools
Push Notifications
Real-time Consumer-facing Chat
Reporting/Analytics
Reviews Management
Shopping Cart
SMS Messaging
Social Media Integration
Speech Synthesis
Tagging
Template Management
Templates
Visual Analytics
Website Management

Chatfuel Integrations

Dropbox Business

WordPress

Evernote Teams

Gmail

Meta for Business

Twitter/X

Chatfuel User Reviews

Overall Rating

4.3

Ratings Breakdown

54%

29%

11%

Secondary Ratings

Ease of Use

4.1

Value for money

4.0

Customer support

3.7

Functionality

4.2

Yann I.

Verified reviewer

Online Media

Self-Employed

Used other for less than 2 years

Review source

Reviewed May 2021

Facebook Messenger Chatbot-building made easy!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Of all the things Chatfuel brings to the table the one I consider my favorite one is its Drag-and-Drop builder for creating chatbots. No coding or any special skill required, simply click on a button, select the options that you prefer and set that up. Then, repeat the same process to add additional steps to your chatbot... it doesn't get much easier than that!

Cons:

Chatfuel focuses on Facebook Messenger only but it would be great to be able to leverage some of its chatbot features somewhere else, like on my website, for example. It's clear that the company decided to focus on a specific platform, and that's ok, but the idea of potentially rely only on one tool for all things chatbots...

Verified

Reviewer

Marketing and Advertising

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed October 2021

Great chat bot tool for beginners

This is a solid tool for building your first bots. It also has a free plan, which is what I used first to get started. I like the straight-forward approach and simple interface. It's easy to create a bot and you can take it into different directions. Plenty of documentation available as well. Overall this is a good tool, definitely one of the better chat bot tools I've personally tested. Worth checking out in my opinion.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I found this a very straight-forward chat bot tool for beginners. I was new to building chat bots but found this easy to work with. My first chat bot worked just the way I expected and I even got inspiration to make it more advanced. It all seemed do-able thanks to the step by step instructions. Other tools I've tried had more settings and options, making it a little more complicated. Chatfuel keeps things simple and also has advanced features if you want to use them.

Cons:

It's not as advanced as other tools on my first inspection but pretty much does most of the things you would want to achieve with a bot. So overall there's not much to dislike here.

Felix B.

Verified reviewer

Consumer Goods

Self-Employed

Used monthly for more than 2 years

Review source

Reviewed November 2024

OK product, bad suport.

I would describe my overall experience as "meh".

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I run a very small business that sells used baby strollers and relies on customers placing orders via Facebook Messenger. We set up Chatfuel to automate the initial part of the conversation (what model, what colors, what budget, what time constraints and so on) and it has worked well - it was well worth the $15 we initially paid per month.

Cons:

The Chatfuel pricing structure. The reason I am writing this review is to make it visible that Chatfuel will automatically increase your plan each month by default as your amount of "subscribers" increases. What I didn't understand was that ALL conversations are saved as "reachable" inside of Chatfuel and thus will contribute to your monthly price. Looking over my bills over the last 3 years that I have been a customer and it has been increased 5 times in that time due to increased "usage" - here's the thing, we see the same active usage every month. It's just the pool of finished conversations, marked as "done" on Facebook that are inflating the bill. My subscription went from $15 to $66 and I feel like it happened without my approval. I contacted the support team about this and the agent I connected with, Larisa, told me there's nothing she can do - so, reading between the lines, it is my own fault that I didn't disable this autoscaling feature in their settings. I am an Account Manager with another SaaS company. If one of my clients reached out to me with this type of issue, I would try to do something to ease the friction. These guys? They do not care.

Pierfrancesco Maria P.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2022

I started in 2016 ..

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The simplicity of building a chatbot is impressive even if you have zero skills

Cons:

Free version too limited ... before it was much more performing

Rocio C.

Verified reviewer

Electrical/ Electronic Manufacturing

51-200 employees

Used daily for less than 12 months

Review source

Reviewed September 2022

A good chatbot for your Facebook messages!

Ratings Breakdown

Ease of use

Functionality

Pros:

We signed up for the paid program because we had very good results with the free trial. It is a fairly cheap plan and the chat is quite decisive. It allows us to serve our customers quickly and effectively.

Cons:

Sometimes some customers are not satisfied with the answers but it happens with all chatbots.

Luciano Z.

Verified reviewer

Information Services

Self-Employed

Used weekly for more than 2 years

Review source

Reviewed December 2021

A product that could give much more

Overall experience little more than adequate. The few publishing channels available and the mixed approach between blocks and flows makes the work fragmented and not optimized, which is a shame.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

From the beginning, I appreciated the ease of use and organization of the work area. Initially, it was among the first platforms to allow integration with external systems to create interesting automations and webviews.

Cons:

Chatfuel's pace of growth could certainly be greater. The flow designer arrived years after the various competitors and, all today, is lacking in some functionalities. The block approach is still standing, but the platform should instead turn and convert completely to the flow designer.

Mukesh K.

Verified reviewer

Information Services

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed January 2020

Good for Messenger

Overall the conclusion is that you can build only simple chatbots. I don't recommend chatfuel for complex chatbots but highly recommended for prototyping bots. You can build use some available templates to build bots.

Ratings Breakdown

Ease of use

Functionality

Pros:

Chatfuel is easy to use and deploy a chatbot on messenger in a few mins. Best chatbot development platform for Facebook messenger bot as it allows user to one-click sign up with your Facebook account and many pre-built chatbot templates as well. Best of beginner and a non-techie guy to start building their messenger bot. An important thing is, You can build your chatbot for free.

Cons:

You can deploy your chatbot on Facebook only and personally I don't like this. Also, you need a Facebook account to sign-up and build a messenger bot. You cannot build any complex chatbots on chatfuel. NLP is not good enough as it should be. Sometimes my bot failed to recognize the user's inputs and does not respond. Documentation is also poor. There is no support for subroutines, jumping around a conversation.

Verified

Reviewer

Hospital & Health Care

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed September 2019

Gets The Job Done

Our team is a skeleton crew. Chatfuel makes managing our incoming Facebook messages possible by guiding the conversations and sending notifications to our team members when appropriate. Chatfuel gets the job done to answer routine questions.

Ratings Breakdown

Ease of use

Functionality

Pros:

Not having to know coding was a huge plus in selecting Chatfuel. I also really like that you can duplicate messaging tracks for multiple Facebook pages, which saves time when you're setting up several channels.

Cons:

I didn't find Chatfuel to be completely intuitive. Setting up our messaging journey was time-consuming.

Gleb F.

Verified reviewer

E-Learning

11-50 employees

Used daily for less than 12 months

Review source

Reviewed September 2023

Great solution that helped us to automate sales funnel

It helped us to automatize the sales funnel saving a lot of money and increasing the % of the leads being qualified. Chatfuel´s product has a great perspective in the online sales industry.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- speed of the implementation- customer support- ability to customize the product

Cons:

Did not notice any. Probably the only one that the implementation required a good time contribution from our side as well