Conclusion 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Conclusion

4.8

(18)

Pricing

Pricing available upon request

About Conclusion

Conclusion is a cloud-based IT process management solution designed to help businesses automate requirements collection to project planning, tracking and quality management on a unified platform. Features include real-time updates, pipeline management, status tracking, approval process control, role-based permissions and notifications.

The application provides workflows to help users submit forms, send e-mails and import Word files. It enables managers to prioritize tasks and allocate resources accordingly. Conclusion offers a collaborative workspace, which lets team members simultaneously plan and track project activities. Supervisors can also connect tasks to requirements and projects, monitoring the progress in real-time. Help desk executives can utilize custom forms and guidelines to streamline communication and identify high priority queries by using dynamic SLA views.

Conclusion offers integration with various third-party platforms such as Kerberos, JIRA, Active Directory and more. Pricing is available on request and support is provided via email and phone.

Conclusion Screenshots

Conclusion Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Conclusion Features

Popular features found in Service Desk
Change Management
CMDB
IT Asset Management
Mobile Access
Prioritization
Problem Management
Real-Time Notifications
Remote Access/Control
Reporting & Statistics
Self Service Portal
Service Level Agreement (SLA) Management
Support Ticket Management
More features of Conclusion
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agile Methodologies
Alerts/Escalation
Alerts/Notifications
Analytics
API
Application Management
Approval Process Control
Asset Lifecycle Management
Audit Trail
Budgeting/Forecasting
Bug Tracking
Business Process Automation
Business Process Control
Calendar Management
Campaign Management
Chat/Messaging
Collaboration Tools
Commenting/Notes
Communication Management
Configurable Workflow
Configuration Management
Contact Management
Contract/License Management
CRM
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Data Visualization
Defect Tracking
Document Management
Document Storage
Drag & Drop
Email Management
Email Templates
File Management
Forms Automation
Forms Management
Graphical Workflow Editor
Incident Management
Interaction Tracking
Inventory Management
Knowledge Base Management
Lead Management
Lead Qualification
Lifecycle Management
Live Chat
Monitoring
Multi-Channel Communication
Multiple Projects
No-Code
Process Change Tracking
Process Modeling & Designing
Procurement Management
Progress Tracking
Project Management
Project Planning
Project Tracking
Project Workflow
Quality Control
Quotes/Estimates
Real-Time Data
Real-Time Reporting
Real-Time Updates
Reporting/Analytics
Requirements Review
Risk Management
Role-Based Permissions
Rules-Based Workflow
Sales Pipeline Management
Sales Reports
Scheduled/Automated Reports
Segmentation
Service Catalog
Single Sign On
Stakeholder Defined Attributes
Status Tracking
Surveys & Feedback
Task Management
Task Planning
Task Progress Tracking
Template Management
Templates
Territory Management
Third-Party Integrations
To-Do List
Traceability
User Management
Version Control
Workflow Management

Conclusion Integrations

Microsoft Azure

Slack

Jira

Bitbucket

Conclusion User Reviews

Overall Rating

4.8

Ratings Breakdown

78%

22%

Secondary Ratings

Ease of Use

4.5

Value for money

4.9

Customer support

4.8

Functionality

4.7

Pavel G.

Verified reviewer

Computer Software

51-200 employees

Used daily for more than 2 years

Review source

Reviewed March 2019

Best platform to develop digital products

The main problem is communications between customers, product and project managers and our development team. Before implementation we had to use different systems for each team, make use a lot of email and messengers, constantly loosing track of tasks and documents. Eller helped us to move to single platform and to keep track of all tasks and finance, we improved our discipline and customer satisfaction.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Eller has almost unique blend of task manager, instant messenger and powerful project management and Service desk functionality. We can have our development process in the same system without need to switch between different non-integrated applications. The user interface is also brilliant, it's very fast, lightweight and intuitive. Eller is a highly customisable platform, we have setup all our processes and customised forms to capture required data.

Cons:

The software is quite expensive, but affordable comparing to competitors.

Juraj L.

Verified reviewer

Consumer Services

11-50 employees

Used daily for more than 2 years

Reviewed October 2022

complex solution for very good price

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Different areas like Project management, SD, CRM connected into one system with very good logic behind.

Cons:

Reporting could by better or some connectors to PowerBI or Excel would be great.

Reasons for choosing Conclusion

Better TCOBetter score of build-in SW functionality from requested finctionality

Reasons for switching to Conclusion

To manage processes in more standardize way, to get efficient processesTo share information in one system wihin the companyEliminate e-mail communicationTo manage Projects in standardize way - Agile as well as Waterfall type of projects

Verified

Reviewer

Telecommunications

1001-5000 employees

Used daily for less than 2 years

Reviewed September 2022

Good tool for end-to-end process

Testing and operation team is using it daily and are satisfy with usage. For new users it is taking significant time to get to daily routine workflow

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy processes once setuped, possible integration to many other tools

Cons:

Design and clear user journeys for not daily-used users is not easy. Configuration for non-tech advanced people is hard to achieve. Not enough detailed documentation

Reasons for choosing Conclusion

Price options and easy integration withing other company systems

Tomáš S.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Reviewed October 2022

Fast deployment and customization.

We use and implement conclusion for more then 6 years. Conclusion was wervy flexiblem, usefull and integrated tool from very begining but most interesting thing is continual improvement, new modules, new featues, rich and easier configuration.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Initial installation can be deployed and configured in hours. Users/Admins are able to customize and even develop new functionalities within hours or few days.

Cons:

There are many features and possibilities of configuration which may in the beginning cause the product very complex and difficult to use. There is no single or general methodology implemented in the basic configuration and it requires someone who strictly defines the processes.

Reasons for switching to Conclusion

We liked integrated modules of demand, project, test and incident management.

Josef K.

Verified reviewer

Information Technology and Services

10000+ employees

Used daily for less than 2 years

Reviewed September 2022

Conclusion to Conclusion

Conclusion is a large product with many interesting features. We like the simplicity of the technical deployment. Like any similar system, it brings with it difficulties with changes in user procedures, adaptation to product features, or the need to modify the product according to the needs of the organization. For us, the ability to customize and adapt to our needs is very interesting. This feature allows us to go both ways.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Efficient, very functional and customizable UI Low-code concept Useful integration to other systems A lot of standard features and function for demand, project management Interesting Task management with workflow Good notification system

Cons:

Improve UI features for low-code editing (better GUI editor, improve JS console) Improve gantt UI Improve program management

Matus M.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 2 years

Reviewed October 2022

Conclusion is Cooperation

Working with the people who created Conclusion is very inspiring and I enjoy it.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Conclusion is very user friendly, very fast (real time data updates) and its use is intuitive and simple. It is easily configurable. Objects can be connected easily and working with Lifecycles is great. The possibilities for collaboration are amazing.

Cons:

Integration with business processes is not easy, because it was necessary to develop functionalities that conslusion did not have yet. So it was necessary to develop relatively many functionalities, or finish them off. But this is more a question of correct and clear specifications from the client's side.

Reasons for switching to Conclusion

Because of Lotus Notes :-)

Jiri N.

Verified reviewer

Telecommunications

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed March 2019

Excellent tool for supporting all key IT processes

We have been using the Conclusion for 4 years and gradually we implemented full scope of available modules and functions. The Conclusion helps us to be more efficient and productive and we saved investment about 20% (no needed any additional supporting applications) and operational costs about almost 30% (due to supporting costs and license maintenance costs). We can plan and synchronize projects each other, supervise test progress and deployment on production. The Conclusion provide us with all needed data for decision making and control our IT environment effectively.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- a comprehensive and compact IT management support tool - collaborative platform for business and IT staff - unique solution for business analysis preparation - effective sharing of all data for making decision - seamless integration of all modules - easy implementation and fast adoption

Cons:

- there are no major flaws or issues - be aware that all comprehensive solutions require a preparation and effort

PŠ

Petr Š.

Verified reviewer

Broadcast Media

51-200 employees

Used daily for less than 2 years

Reviewed September 2022

Eller Software in DCIT

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Eller software is easy to use. Improved our communication with customers and partners as well as internal processes. The system greatly reduced email sending. It is very intuitive and easy to administrate the system. The system is modern.

Cons:

At the moment, I can't remember any major system flaws. It probably means that I am satisfied with the system.

Reasons for switching to Conclusion

Our company decided to change the system for internal processes as well as have a better system for cooperation with our customers.

Michal M.

Verified reviewer

Information Services

2-10 employees

Used daily for less than 2 years

Reviewed October 2022

Nice tool for Requirement and Project Management

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

What surprised me the most was scalability and the speed of Eller application.

Cons:

Well, what bothers me the most is disability of easily opening pages into new tab and missing friendly url. That would help me to work even faster and friendly URL would give me better understanding where I am (especially at the beginning of using the application)

Irina S.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed March 2019

Revolution framework and complete system

IT-service support management, lifecycle management settings and customizations. IT-equipment service company processes automatization through entire lifecycle: asset, workforce management, customer support, reporting. Integration of Conclusion Platform with financial system (procurements and stock processes) and Billing system (providing by Customer).

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple in understanding, using, integration and customizing working spaces. Easy to start. The new philosophy of project approach. Online data update. High performance. New approach in IT-architecture and data access.

Cons:

The product is new developed. There is not much information on the Internet about it. We had to use vendor support during the project implementation

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