eBanqo 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

eBanqo

4.2

(22)

Pricing

Starting at $10.00 per month

About eBanqo

eBanqo is a customer engagement/communications platform that helps SMBs across all industries to extend their services and offer support on popular messaging channels like WhatsApp, Twitter, Instagram, Google's Business Messages, Webchat and Facebook Messenger.

If you'd like a platform that aggregates chats from all channels, enabling you to respond to them from one dashboard or an AI chatbot that responds to inquiries 24/7, giving you more time to focus on important tasks, you'd like eBanqo Messenger.

In addition to these, you can automate workflows that enable your customers to self-serve, either to complete purchases or to resolve issues without speaking to anyone.

Other benefits include Push notifications feature to enable you to send broadcast messages from one central platform to different messaging channels like WhatsApp, Facebook Messenger, Twitter and Instagram, a mobile app to enable you to chat with customers anywhere, anytime and integration into back-end systems and third-party apps including popular CRM like Zoho, Hubspot and Zendesk

eBanqo Screenshots

eBanqo Pricing and Plans

Starting price: $10.00 per month

Free Trial

Free Version

Basic

$10.00

flat rate, per month

No plan information available

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eBanqo Features

Popular features found in Customer Communications Management
Batch Communications
Chat/Messaging
Customer Database
Interaction Tracking
Multi-Channel Communication
More features of eBanqo
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
App Notifications
Automated Routing
Autoresponders
Chatbot
Communication Management
CRM
Customer Engagement
Customer History
Customizable Branding
Dashboard
Knowledge Base Management
Live Chat
Mobile App
Personalization
Real-time Consumer-facing Chat
Reporting/Analytics
Reporting & Statistics
SMS Notifications
Social Media Integration
Third-Party Integrations
Ticket Management
Web Notifications

eBanqo User Reviews

Overall Rating

4.2

Ratings Breakdown

32%

55%

14%

Secondary Ratings

Ease of Use

4.2

Value for money

4.1

Customer support

4.4

Functionality

4.0

Iyare D.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 2 years

Review source

Reviewed March 2022

Simplicity at its best

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easily communicate with clients on their preferred channels.

Cons:

Sometimes messages to clients are delivered quite slowly by the software.

Oluwafisayo A.

Verified reviewer

Financial Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed January 2022

Ebanqo

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It allows multiple users to make use of the platform, it allows admin to take proper record of data.

Cons:

Its consumes much network, and also makes the platform slow and drags alot.

Reasons for switching to eBanqo

We want to be be able to use whatsapp platform to attend to our customers.

Vendor Response

Hello Oluwafisayo, Thank you so much for your feedback. Our engineering team have taken note of the issue you raised. We are sorry for any inconvenience it may have caused.

Replied February 2022

Adetola O.

Verified reviewer

Financial Services

201-500 employees

Used daily for less than 2 years

Review source

Reviewed January 2022

User Experience Review

It's been a great experience, it has also helped to improve our customer's experience and increased customer satisfaction.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The fact that we can have several support reps attending to customers from our WhatsApp channel.

Cons:

The user experience has been somewhat below par, after the last upgrade, The app also still needs some improvement.

Vendor Response

Thank you for your feedback, Adetola. We've shared your feedback with our technical team to ensure there is no reoccurrence of post-deployment issues in the future. We are sorry for any inconvenience this may have caused you.

Replied August 2022

Akpesiri E.

Verified reviewer

Financial Services

51-200 employees

Used weekly for less than 6 months

Review source

Reviewed January 2022

Ebanqo Review

I would be say Ebanqo is okay.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The social media integration feature was the most attractive part of this solution, specifically WhatsApp. We purchased Ebanqo at a time when we were looking for a way to better engage our customers.

Cons:

The integration process took forever. The process of uploading WhatsApp template messages and getting them approved is stressful. It could be better. It would be great to have a way to send bulk multimedia content to our customers via Ebanqo.

Reasons for choosing eBanqo

It proved to be the best option at the time of purchase.

Reasons for switching to eBanqo

Their time to get us running was faster and integration was smooth.

Vendor Response

Hi Akpesiri. Thank you so much for a great review. Our projects team have taken note of the issue you raised. Apologies for any inconvenience it may have caused you.

Replied February 2022

Mamuyovwi T.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed January 2022

Feedback And Improvement

It has been a very helpful tool to the customer experience team, more than 7 agents are currently handling our WhatsApp channel because of the help of ebanqo, we are very grateful for this. it has really efficiency and reduces complain from customers across the call center.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The different option that was provided to customers of either immediate response or email is a very powerful feature, the integration process was easy, but the software was slow to pick all the numbers. The reporting options for customers' detail is very intelligent, it gives you the right data for reporting.

Cons:

The software is slow to deliver messages from agents to customers, it goes off whenever there is a network issue at the office, the mobile option is not also stable with any little network challenge.

Reasons for choosing eBanqo

The price was perfect and the bot was easy to understand by our customers, it has made it easy for customers to communicate to us.

Vendor Response

Hello Manuyovwi, thank you so much for sharing your feedback. Our sincere apologies for the issue you raised. Our engineering team has taken note of this.

Replied February 2022

Abena B.

Verified reviewer

Financial Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed January 2022

Fleri CX Review

It has been fairly smooth and the team at ebanqo is really helpful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that we can customize it to suit our needs and people can get answers even when an agent is not available.

Cons:

The fact that we don't get notified as soon as someone makes an inquiry even if the knowledge base takes care of the question.

Vendor Response

Hello Abena, thank you very much for your feedback. Our product team has noted your request that you'd like to get a notification whenever a customer makes an inquiry. Thank you for choosing eBanqo.

Replied January 2022

Victor U.

Verified reviewer

Financial Services

51-200 employees

Used daily for less than 12 months

Review source

Reviewed February 2022

Review of eBanqo's Chat Bot service

Communication with stakeholders became easy with eBanqo

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is easy to keep track of conversations. It is also easy to create auto responses via their bot

Cons:

There is none for now. The software works really well

Reasons for switching to eBanqo

Costing, customer service, location, etc

Vendor Response

Thank you so much for a glowing review, Victor.

Replied February 2022

Omolara O.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed January 2022

Ebanqo

i enjoy using it especially when the customer's request is straight forward.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

its flexibility and ease of use. its availability at any time of the day

Cons:

Its notification does not come in to email.

Vendor Response

Thanks for your feedback Omolara. Please check our help article on how to enable email notifications https://helpcenter.ebanqo.com/?knowledgebase=how-to-enable-or-disable-support-queue-email-notification-in-your-ebanqo-messenger-account

Replied January 2022

Kristanya C.

Verified reviewer

Transportation/ Trucking/ Railroad

201-500 employees

Used daily for less than 2 years

Review source

Reviewed December 2021

Ebanqo makes life easier

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The analytics and reports available have been the best feature so far. Also, the Ebanqo Team has been supportive through the on boarding process of the software.

Cons:

The Mobile App closes each time a chat has been ended and then I will need reopen it which takes a few moments. This is inconvenient when we are busy and dealing with several chats at one time.

Vendor Response

Hello Kristanya, thank you so much for sharing your feedback. We are sorry for the inconvenience this may have solved. We've also resolved this issue. Can you please update your mobile app?

Replied January 2022

Ebere N.

Verified reviewer

Financial Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed January 2022

User review