edge CRM 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

edge CRM

4.6

(33)

Pricing

Starting at ₹10.00 per month

About edge CRM

edge CRM is a cloud-based, customizable customer relationship management solution that helps businesses automate and manage operations for sales, service and support teams. The artificial intelligence-based platform enables enterprises to forecast customer trends and use real-time insights to boost business growth and employee productivity.

Key features of edge CRM include lead qualifiers, opportunities management, customer retention action planning, reporting, data privacy and security administration. It lets management teams receive alerts on customer engagement scores and manage customer retention action plans if there is less engagement from active customers. Additionally, it provides sales managers with a 360-degree view/status of open as well as closed tasks for every prospect or client.

edge CRM comes with an in-built Smart PDF module, which allows users to quickly create documents, proposals, invoices, performance, and more. Pricing is per user, per month and support is extended via phone and online measures.

edge CRM Screenshots

edge CRM Pricing and Plans

Starting price: ₹10.00 per month

Free Trial

Free Version

Basic

₹10.00

per month

No plan information available

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edge CRM Features

Popular features found in Sales Tracking
Activity Dashboard
Appointment Scheduling
Interaction Tracking
Task Management
More features of edge CRM
API
Calendar/Reminder System
Contact Management
CRM
Customizable Fields
Dashboard
Data Security
Document Storage
Email Management
Email Marketing
Forecasting
Lead Generation
Lead Management
Lead Qualification
Lead Scoring
Marketing Automation
Mobile Access
Quotes/Estimates
Referral Tracking
Reporting/Analytics
Sales Pipeline Management
Segmentation
Social Media Integration
Territory Management

edge CRM User Reviews

Overall Rating

4.6

Ratings Breakdown

64%

33%

Secondary Ratings

Ease of Use

4.6

Value for money

4.6

Customer support

4.8

Functionality

4.7

Anvesha G.

Verified reviewer

Marketing and Advertising

51-200 employees

Used daily for less than 6 months

Review source

Reviewed June 2025

Go for it!

Smooth, Easy Overall, it’s been a helpful tool. It made our workflow faster and kept the team on the same page.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Made everything so much easier! Great It’s super easy to use and helps keep everything organized. I liked how it made tracking leads and follow-ups really simple.

Cons:

Nothing specific comes to mind at the moment — still exploring all the features and getting used to the platform.

Devang T.

Verified reviewer

Media Production

51-200 employees

Used daily for less than 6 months

Review source

Reviewed June 2025

Efficient platform for easy workflow

Edge CRM made our sales process smoother and improved collaboration across the whole team. entire team can easly track and work on the priority

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple interface, strong lead tracking, and smooth task flow help boost overall team productivity. It makes the task supper easy

Cons:

Would love to see even more advanced features added to enhance what’s already a great platform and custom reporting features could be more flexible

Suresh S.

Verified reviewer

Machinery

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2022

Feedback

i would rate 5 out 10

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is very useful - but the ease of access is a little complicated. Our company has most of the sales team, who is on file most of the time - also it's difficult during travel. Customer service is a little poor

Cons:

Some information is not required - where that has been emphasized more in CRM. There has been regular feedback given to the team.

Reasons for choosing edge CRM

because of effective People who could sell the product and the pricing.

Dhaval S.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Reviewed September 2022

CRM Review after using for 18 month

Can track my subordinate’s followup & how frequently they are contact client for deal closure.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Quotation with customised PDF setting with support of CRM team is most impactful feature. Vey easy to use on Desktop as well as mobile version,

Cons:

Unable to save 2 different requirement of same client as 2 different lead

Reasons for choosing edge CRM

Support / revert from team is prompt and they are supportive to do customization as per our need.

Ram s.

Verified reviewer

Machinery

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed July 2022

Good CRM by Good people

It's been one pleasant experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product is at par with world class CRM products with a cost that allowed us to begin using the platform affordably. On boarding team in the form of [SENSITIVE CONTENT] were very helpful. [SENSITIVE CONTENT] have ensured their patience and humility has percolated throughout the team . It's nice to deal with Edge team .

Cons:

They have improved most of the negatives in due time. OCR needs to improve to capture visting card pictures.

Reasons for choosing edge CRM

Responsiveness. Customisation. Cost

Pranay J.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Reviewed September 2022

Easy to use CRM.

It has been a good experience. Easy to use CRM, Good responsive support team and customization team that will help you mold the CRM according to your liking.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use CRM. With various features including Email Integration and Lead tracking and Lead management.

Cons:

We shouldn't be able to add product without any tax amount or Quotes shouldn't be drafter without tax amount.

Devendra J.

Verified reviewer

Electrical/ Electronic Manufacturing

11-50 employees

Used daily for more than 2 years

Reviewed September 2022

Want to Expand business then its heavily recommended its my personal experience

It is too good experience and also helps us to expand our business and market

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The all user interface is too easy and all employees love to work with this software

Cons:

Their are not any complaints or bugs in this software so its pretty good for us

Ankit B.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Reviewed August 2022

Crm perfact 10

Customer needs

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Good very good valuable information for customer

Cons:

if future may be calling is very good impact

Divyansh S.

Verified reviewer

Market Research

11-50 employees

Used weekly for less than 2 years

Reviewed August 2022

Lead Management & Tracking our sales is easy

due to tracking & streamline all sales process my closure is increased

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

sales tracking, reminder , product catalog, and Proposal sharing make easy to increase our sale

Cons:

if this can connect to our Outlook than it is east because gmail is not looking good in front of corporate customer

Tejaswi S.

Verified reviewer

Computer Hardware

51-200 employees

Used daily for more than 2 years

Reviewed August 2022

A great support in tracking leads

Excellent. Sometimes we have issues where we are unable to send emails but then we get the support on one call.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I get all the leads in one software once loaded it will show all the details like when the quotes were given and how many followup done and what the client said during the followup. No need to remember or note it down anywhere else. Its all available on the single platform. Also a very nice and professional look it gives to the proposal which sets a good first impression on the client.

Cons:

Nothing as such. Its has majorly covered all the aspects.

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