FieldInsight 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

FieldInsight

4.8

(10)

Pricing

Starting at A$86.00 per month

About FieldInsight

FieldInsight is a cloud-based job scheduling solution designed for small and midsize electricians, plumbers and HVAC trade service professionals. It features job scheduling and management, mapping and navigation and customer management and communication within a suite.

FieldInsight enables technicians to see exact locations and driving distances of their day-to-day jobs on a single map. When scheduling a new job, the address is verified and pinpointed on Google Maps once entered into the system. The mapping feature can also work as a navigational tool in the field when supported by a smartphone. Mobile phone access also allows technicians to communicate with customers by using one-touch SMS messages to notify customers of updated ETA or other changes.

FieldInsight enables technicians to pull up customer contact information from the schedule. Once the contact info is found, pre-written messages can be customized, finalized and sent to the customers.

FieldInsight Screenshots

FieldInsight Pricing and Plans

Starting price: A$86.00 per month

Free Trial

Free Version

Basic

A$86.00

per user, per month

No plan information available

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FieldInsight Features

Popular features found in Electrical Contractor
Alerts/Notifications
Billing & Invoicing
Calendar Management
Customer Management
GPS
Invoice Management
Job Scheduling
Mobile Access
Quotes/Estimates
Time Tracking
Work Order Management
More features of FieldInsight
Access Controls/Permissions
Accounting
Accounting Integration
Activity Tracking
API
Asset Lifecycle Management
Asset Tracking
Audit Management
Audit Trail
Automated Scheduling
Automatic Backup
Barcode/Ticket Scanning
Barcoding/RFID
Budgeting/Forecasting
Checklists
Client Portal
Communication Management
Compliance Management
Contact Database
Contact Management
Contract/License Management
CRM
Customer Database
Customer History
Customer Portal
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Dispatch Management
Document Management
Document Storage
Drag & Drop
Driver ETA
Electronic Payments
Electronic Signature
Employee Management
Equipment Maintenance
Equipment Tracking
Estimating
File Storage
Fixed Asset Management
For Commercial and/or Industrial Electrical Contractors
For Mechanical Equipment
For Plumbing Industry
Historical Reporting
Inspection Management
Inventory Control
Inventory Management
Inventory Tracking
Job Costing
Job Management
Job Tracking
Location Tracking
Maintenance Scheduling
Mobile App
Mobile Signature Capture
Multi-Location
Online Time Clock
Payment Collection in the Field
Payment Processing
Preventive Maintenance
Project Management
Purchase Order Management
QuickBooks Integration
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Reminders
Reporting/Analytics
Reporting & Statistics
Resource Allocation
Route Optimization
Routing
Safety Management
Scheduling
Service History
Status Tracking
Task Management
Task Scheduling
Technician Management
Third-Party Integrations
Time & Expense Tracking
Timesheet Management
Warranty Tracking
Workflow Management

FieldInsight Integrations

Quotient

Mailchimp

Reckon One

Xero

QuickBooks Online Advanced

Zapier

See all 8 integrations

FieldInsight User Reviews

Overall Rating

4.8

Ratings Breakdown

80%

20%

Secondary Ratings

Ease of Use

4.6

Value for money

4.9

Customer support

4.9

Functionality

4.7

Have you used FieldInsight and would like to share your experience with others?

derrick f.

Verified reviewer

Construction

2-10 employees

Used daily for less than 12 months

Review source

Reviewed December 2017

The staff is very helpful and knowledgeable

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

easy layout and customizeable, friendly staff and they don't leave you hanging when asked a question the price doesn't break the bank and they are growing with technology they are constantly make improvement to their products.

Cons:

They are in another country so the time frame is off but that is not a deal breaker because they have a chat bubble

Brad N.

Verified reviewer

Medical Devices

2-10 employees

Used daily for less than 6 months

Review source

Reviewed October 2021

My Customers LOVE FieldInsight

We were trying to get a handle of our maintenance contracts and deliver a professional service to our clients. FieldInsight has helped us do exactly that. Our customers LOVE FieldInsight. Our contracts are running smoothly and we are on top of everything.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Asset Management and Preventive Maintenance. FieldInsight makes it so easy to manage our contracts and assets. We know exactly where we are at and what is left to be done

Cons:

The set up time and effort seemed immense but the staff were always there for us. Now that we are set up I can see exactly why we needed to be set up correctly and why it took the extra time.

Reasons for choosing FieldInsight

Ease of use, FieldInsight did much more that the other products, but somehow it is easier to use. Professional staff they really took the time to get to know us and have always been there for us.

Vendor Response

Thanks Brad, it was great working with you and the team. We are glad our Asset & Preventive Maintenance scheduling and reporting helps keep the team organised and that your customers can get all the data/reports they need.

Replied June 2022

Zsusie S.

Verified reviewer

Machinery

2-10 employees

Used daily for less than 6 months

Review source

Reviewed October 2021

The flexibility without the expense

Overall fieldinsight have always offered the ultimate flexibility and what I love with them is that they can develop and customise the system, I trialled many other systems, they were either limited in what i could change or way too expensive or too complicated.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The flexibility of the program - when we hit a roadblock fieldinsight team are great at offering a work around or adding as a new implement, offering customisation on a great monthly plan Customer service is awesome asset management

Cons:

Only minor things, such as the consistency of where buttons are located or job search function for ongoing jobs/adding a job number to timesheets on mobile versions. Scheduler view is pretty easy and more versatile. Would love if the inventory system could be a bit more sophisticated with incoming and outgoing.

Reasons for choosing FieldInsight

overall usability, cost and customisation on forms, jobs, project handling, as well as the potential for using this system for our parts department.

Reasons for switching to FieldInsight

Tradefy was too limited. Arflow was too complicated

Rod W.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2021

I know it is the best priced and most configurable software of its type in the market.

Excellent Australian made and supported software! Support Australia and get yourself an excellent asset management software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Is overall features but also its configurability

Cons:

Not enough people benefitting from its use!

Reasons for switching to FieldInsight

Better product, more features, well priced and very configurable

Vendor Response

Thank you Rod, we pride ourselves on being a flexible solution for complex field service and asset management/maintenance workflows (across various industries). Every business is unique so we ensure our customers have the time and attention to fully adopt FieldInsight in to the business quickly and efficiently.

Replied May 2022

Nikita Z.

Verified reviewer

Facilities Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed November 2021

Field Insight from Scratch

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to customize everything to our industry.

Cons:

Working with so many aspects of a business and trying to implement the system was slightly complicated because everything could be so customised. The Xero integration not having two-way payment integrations was also a bit of a downer.

Reasons for choosing FieldInsight

The service provided by [SENSITIVE CONTENT] our initial contact with FI was outstanding. Her follow-up service has also being super prompt and she's always happy to try and help us improve our workflows and processes.

Vendor Response

Hi Nikita, thank you for your feedback on our customer support, our team loved working with your team. Our flexibility and customisations are a blessing as it allows us to cater to many workflows/industries; we have now implemented more structure to our implementation approach to ensure complexity is managed better. And I am happy to report we now have a 2-way payment integration to Xero - we try and meet as many needs as possible and happy to take on new requests or customisations that fit our feature roadmap.

Replied May 2022

Robert D.

Verified reviewer

Construction

11-50 employees

Used daily for less than 6 months

Review source

Reviewed February 2022

FieldInsight is by far one of the best programs on the market

The after sales care is amazing & almost everything is customizable to our business. If something hasn't been developed, they are willing to develop it if you need it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of job scheduling, job tracking & the ability to link multiple accounting program accounts is an essential part of why we chose FieldInsight over the other programs on the market. They offer full comprehensive training & have a great chat service for troubleshooting.

Cons:

The product inventory tracking is very basic & could be improved.

Reasons for choosing FieldInsight

The customizability of the program & the ability to run dual accounting program accounts.

Vendor Response

Hi Robert, thank you for your feedback. First of all, we love working with motivated businesses looking for systemisation and automation for their Operational workflows - it makes our job easy! We are working on our inventory module and constantly looking to save more hours and steps in busy workflows.

Replied May 2022

Ryan R.

Verified reviewer

Mechanical or Industrial Engineering

2-10 employees

Used daily for less than 6 months

Review source

Reviewed October 2021

Top quality of customer service, and great features

I am enjoying the features that make my job easier and much more organised but need to know much more about all the features

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Out standing Customer care any training, they are absolutely helpful to set you up , train you and your team to get you up and running.

Cons:

There is 1 major negativity that is mobile app, they don’t have an actual app, it is an kind of app over browser with small text , and the other minor weekness is the theme of the desktop and the app is purple and cannot be changed.

Reasons for choosing FieldInsight

Training , startup set up and customised features

Reasons for switching to FieldInsight

They didn’t have a solid start up and training program to offer and a care less customer support

Vendor Response

Thanks for the feedback on the mobileapp and styling/themes. We will take this through the to Product team for review. We add new features weekly as we know problems dont stand still and there is always opportunity to save more time and optimise workflows further across end to end asset management. We look forward to working with your team.

Replied May 2022

Talea M.

Verified reviewer

Mechanical or Industrial Engineering

2-10 employees

Used daily for less than 12 months

Review source

Reviewed October 2021

Field Insight

We are saving so much time by using Field Insight. Previously our service reports would be handwritten by our technicians, then brought back to the office for me to then re-type out, and send out to customers. We are a small family run and owned business, and we have now gained our weekends back as we are not spending hours upon hours entering in jobs and invoice. Everything is now done on the spot when the job is completed. We are also getting paid quicker, which has improved our cash flow.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The features that are most impactful is that we are able to complete service reports and invoices at the time that the job is completed, rather than waiting and having to enter them when we get back to the office. This means that we are getting paid quicker, and not wasting precious time on administration work. The valuable technical support that we have received throughout the set up of the software has been incredible. It has integrated really well with our MYOB accounting software.

Cons:

The initial set up process took quite a while before we were able to go live and start using the software. It took a little bit for us to get our head around the software, however once we did, and once it was integrated with our accounting software, everything has been a breeze.

Matt M.

Verified reviewer

Facilities Services

11-50 employees

Used daily for less than 12 months

Reviewed July 2023

Fully customisable system with fantastic support

Really good experience. Very impressed with the development team and the support we have received

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have been able to work in parts of our OH&S system into day to day operations as part of the system which is fantastic.

Cons:

The scheduling requires some changes to better fit our business but is fine over all

Reasons for choosing FieldInsight

Cost and customisation options

Reasons for switching to FieldInsight

Approximately 12 months ago

derrick f.

Verified reviewer

Construction

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2019

great software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have watched this company grow and I can say they are constantly improving their software daily and keeping us up to date on their next launch which I think is great they respond quickly and don't leave you hanging like some software do

Cons:

cant find any likes just have to use the software they are all about the same but very different in layout

Showing 1 - 10 of 10 Reviews