FixMe.IT 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if FixMe.IT is right for your organization?

Our Remote Desktop Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

FixMe.IT

4.8

(389)

Pricing

Starting at $39.00 per month

About FixMe.IT

FixMe.IT is a remote support software that enables users to connect to any remote computer. It caters to users from sole proprietors to global corporations across multiple sectors and industries. Its features include multi-session handling, two-way desktop sharing, unattended access, multi-window control, video-session recording, whiteboard tools and more.

FixMe.IT assists in sharing clipboard data such as text, images and other files from one computer to another. Users can also drag and drop files from remote desktop computers or between client machines. Users can view and control multiple monitors connected to a remote computer. If a computer malfunctions, users can restart it remotely without terminating the current session. The solution also assists in recording active sessions for evaluation and training purposes. FixMe.IT is compliant with HIPAA and PCI regulations.

FixMe.IT Screenshots

FixMe.IT Pricing and Plans

Starting price: $39.00 per month

Free Trial

Free Version

Monthly

$39.00

flat rate, per month

Plan includes:

Drag-and-Drop Interface
File Transfer
Instant Chat
Multi-Session Handling
Multi-Window Control
Unattended Access
Whiteboard Tools

Annual

$390.00

flat rate, per year

Plan includes:

Drag-and-Drop Interface
File Transfer
Instant Chat
Multi-Session Handling
Multi-Window Control
Unattended Access
Whiteboard Tools

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

FixMe.IT Features

Popular features found in Remote Desktop
Access Controls/Permissions
Real-Time Chat
Remote Printing
Screen Recording
Screen Sharing
More features of FixMe.IT
Activity Dashboard
Chat/Messaging
Collaboration Tools
Compliance Management
Customizable Branding
Customizable Reports
Drag & Drop
File Sharing
File Transfer
Live Chat
Monitoring
Multiple Monitor Access
Problem Management
Real-Time Notifications
Remote Access/Control
Remote Support
Reporting/Analytics
Reporting & Statistics
Secure Login
Session Recording
SSL Security
Summary Reports
Troubleshooting
Two-Factor Authentication
Unattended Access
Whiteboard

FixMe.IT User Reviews

Overall Rating

4.8

Ratings Breakdown

78%

20%

Secondary Ratings

Ease of Use

4.8

Value for money

4.7

Customer support

4.7

Functionality

4.5

Emilio R.

Verified reviewer

Mechanical or Industrial Engineering

11-50 employees

Used daily for less than 6 months

Review source

Reviewed May 2023

Remote assistance FixMe.IT

Overall, it is a powerful and reliable remote support tool that provides users with a range of features and a simple, user-friendly interface. But no furthr than that

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

this one is a very reliable, secure, and flexible remote support tool that offers a wide range of features and functionality, making it a valuable addition to any business looking to improve its remote support capabilities.Easy to use, flexible and scalable, reliable and secure, wide range of features and an affordable pricin

Cons:

Always there are also some potential drawbacks to consider, including:Internet connectivity, you must have a very good connection, compatibility issues it may not be compatible with all operating systems, devices, and software, which can limit its usability for some businesses.Limited integrations, it has limited integrations with other software and tools

Patrick W.

Verified reviewer

Computer Networking

Self-Employed

Used daily for less than 2 years

Review source

Reviewed October 2025

Impeccable Service

During a mass IT outage of internet (AWS) services I was able to reach support and resolve the issue.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Compassionate support in a stressful working world, all my questiond replied to and my needs taken care of timeously. you checked all the boxes beyond the call!

Cons:

Hard to define isssues that do not exist, the reasion why I do business with FixMe.it is that after fourty years as an IT support and services delivery professional, I found a vendor who is on top of its game and maintains such a high level of customer service dicipline there are few who can match or even come close to this standard.

Reasons for switching to FixMe.IT

cost and functionality. unresponsive help desk, inexperienced staff. language difficulties / communication.

Randy R.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2019

FixMe.IT is great!

Overall this software is the best available option for Windows machines.

Ratings Breakdown

Ease of use

Value for money

Previously 4

Customer support

Functionality

Pros:

very easy for end user to get logged in. very easy for IT representative to download and open.

Cons:

No Mac access No file transfer capabilities.

Reasons for choosing FixMe.IT

Cost is definitely the main factor.

Reasons for switching to FixMe.IT

Cost and ease of access for end user.

Ray D.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2024

Seamless and "bullet-proof" remote control solution

In my years as an accountant in Public Practice and now using it to support family and friends in retirement FixMe.IT has never failed to deliver seamless and secure remote control access of a Windows computer. I had used many "remote access" products before FixMe.IT and none of them lived up to the ease and reliability of FixMe.IT .

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

FixMe.IT is intuitive and very simple to use for both the the consultant and the client. Connecting to a remote machine is as simple as having the remote user log into a website and advise the consultant of a numeric code. Another great feature is the "unattended access" feature which allows the consultant (with one time permission from the remote user) to access the remote device without requiring the presence of the remote user. In my years of experience with FixMe.IT I have never run into an occasion where it failed to load or run with any Windows machine user.

Cons:

From time to time I need to support Mac machines and FixMe.IT only supports Windows devices.

Reasons for switching to FixMe.IT

Not flexible enough and sometimes ran into issues connecting with clients.

Felix K.

Verified reviewer

Motion Pictures and Film

2-10 employees

Used daily for less than 2 years

Review source

Reviewed August 2024

Fortunately, we came across FixMe

Do you know these tools that can be immediately integrated into everyday life and never cause any trouble? Unobtrusive but really good. The software can do exactly what it's supposed to do.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- It is easy to use - It is fast - It is reliable - It seems to be safe

Cons:

- The functionality - The price plan - That it leaves nothing to be desired

Reasons for switching to FixMe.IT

It was complicated and expensive. And if you want to control autonomous computers, FixMe seems better to me.

Luke W.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2025

The Simplest Remote Software Around!

Severed as our main remote software for many years and never had issues with it. Anytime I needed assistance the support team is absolutely golden.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Extremely simple to use, I could teach anyone how to use it very quickly in 10 mins or so. Press connect and you was straight on!

Cons:

Being so simple means it didn't have loads of features, one of the biggest wishes I had was Mac OS support.

Kevin C.

Verified reviewer

Warehousing

201-500 employees

Used daily for less than 2 years

Review source

Reviewed December 2024

Great, Easy to Use, and Cost-Efficient.

FixMe.IT has been a great addition to the company I work at, as installing it is just a matter of running the executable, and accessing a computer is just a matter of clicking "Connect." I have never really had an issue with this software, but, it would be great if it had a free tier for user to try the software before buying it. It would also be great if it had mobile support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

FixMe.IT Makes it extremely easy to set up an use, cost-effective, it has great unattended access, and it has great security.

Cons:

FixMe.IT lacks a free tier, unlike some alternatives, and it has no mobile support.

Eugene W.

Verified reviewer

Computer Software

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2024

Nice Lightweight Remote Assistance Tool

Excellent, I didn't know there was still a straighforward and easy-to-use remote assistance software on the market before knowing FixMe.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Light-weight, easy-to-use interface, the users dont normally struggle when setting up the remote session.

Cons:

The user management, although this has been resolved in their successor product.

Natasha A.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Reviewed July 2024

Simple and effective

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

FixMe.it allows us to quickly and easily support our customers. The ability to enhance permissions or install an unattended client is also extreamly helpful, with colour coded status for each of these machines giving us a simple visual to what is online and active.

Cons:

Fix me ticks all the boxes, the only way I feel it could be improved is with a mobile app, allowing for on the go access.

Reasons for choosing FixMe.IT

more cost effective with simular features

Casey B.

Verified reviewer

Computer & Network Security

Self-Employed

Used daily for less than 2 years

Review source

Reviewed January 2025

Reliable, stable remote access.