HaloCRM 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

HaloCRM

5.0

(3)

Pricing

Starting at $45.00 per month

About HaloCRM

HaloCRM is intuitive customer service software that can be deployed on-premise or in the cloud. The platform is designed to help businesses of all sizes streamline customer support operations. Organizations can track and manage conversations across a variety of channels including Twitter, Facebook, Facebook Messenger, email, SMS, chat, phone calls, and more.

HaloCRM comes with a centralized dashboard, which allows administrators to view open/pending tickets, average handling time, tickets by category, customer feedback, performance agents, and other data.

HaloCRM Screenshots

HaloCRM Pricing and Plans

Starting price: $45.00 per month

Free Trial

Free Version

All Inclusive

$45.00

per user, per month

No plan information available

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HaloCRM Features

Popular features found in Customer Service
Alerts/Escalation
Automated Routing
Call Center Management
Conversation Intelligence
CRM
Knowledge Base Management
Queue Management
Reporting & Statistics
Surveys & Feedback
More features of HaloCRM
Activity Dashboard
Activity Tracking
Agent Interface
AI Copilot
API
Autoresponders
Calendar Management
Contact Database
Contact Management
Customer Database
Customer History
Customer Portal
Customizable Branding
Customizable Templates
Dashboard
Data Import/Export
Drag & Drop
Email Management
Inbox Management
Interaction Tracking
Lead Management
Live Chat
Marketing Automation
Mobile Access
Multi-Channel Communication
Performance Management
Performance Metrics
Real-Time Analytics
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reporting/Analytics
Self Service Portal
Single Sign On
Social Media Integration
Support Ticket Management
Third-Party Integrations
Ticket Management
Web-based Deployment
Workflow Management

HaloCRM Integrations

Microsoft Outlook

Jira

ScreenConnect

TeamViewer

Kaseya Quote Manager

Microsoft Azure

See all 48 integrations

HaloCRM User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Have you used HaloCRM and would like to share your experience with others?

Ashish A.

Verified reviewer

Marketing and Advertising

Self-Employed

Used daily for less than 6 months

Review source

Reviewed August 2024

A Surprisingly Comprehensive and User-Friendly CRM for Growing Teams

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I am impressed with HaloCRM as a new user. It offers a great overall experience by combining user-friendliness with powerful features. One of the standout aspects of the platform is its intuitive interface, which made the initial setup and daily use straightforward, even for someone not particularly tech-savvy. I appreciate the extensive customization options, as they allow us to tailor the CRM to fit our specific business processes.

Cons:

HaloCRM has some drawbacks. The third-party integrations are somewhat limited, which might concern businesses that depend on specific external tools. Furthermore, while the mobile app is functional, it lacks some of the polish and features available in the desktop version, making it less effective when working on the go. Despite these minor issues, the overall experience has been positive, especially considering the platform’s affordability and the exceptional customer support that comes with it.

Reasons for switching to HaloCRM

Our team had been using Zoho CRM for a while, but we found that it was becoming too complex for our needs. We were looking for a CRM that offered a better balance between usability and functionality, which led us to explore alternatives.

Ashley H.

Verified reviewer

Automotive

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed January 2024

Seamless Integration - Dedicated support

Enjoyable from start to finish. The staff are great to work with and the product speaks for itself.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use straight after setup was almost too good to be true. [sensitive content hidden] had everything configured ready for us on launch day. Advisors took to the system with ease and our data vs reporting improved greatly.

Cons:

Additional custom fields created for tickets require SQL reporting which as a non-technical implementer of the system, I found it frustrating that wasn't already pulled to the reporting suite as an option to select.

Reasons for choosing HaloCRM

a Valued existing relationship with Halo as a business

Kirsty W.

Verified reviewer

Commercial Real Estate

11-50 employees

Used daily for less than 6 months

Review source

Reviewed February 2023

WMDC / HaloCRM

We are so happy that we have joined HaloCRM to assist our business in becoming even more efficient and providing the best service that we can to our tenants. this system ensures that all maintenance is logged y the tenant and is picked up by the team immediately ensuring nothing is ever missed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the ease in using the programme, and how we can now log all our Maintenance issues on a reliable system which means we can improve our service as landlord. really like the SLA time limits meaning all the team are working harder to meet these timecsales.

Cons:

Nothing ! :) i have nothing negative to comment

Reasons for choosing HaloCRM

Less admin work, easy to use, easy for our tenants to use, amazing service from the staff and a true pleasure to deal with.

Showing 1 - 3 of 3 Reviews