HelpSpace 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if HelpSpace is right for your organization?

Our Help Desk Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

HelpSpace

4.8

(30)

Pricing

Starting at $25.00 per month

About HelpSpace

HelpSpace, a German startup founded in 2020, offers helpdesk support for small to medium-sized businesses. Its goal is to provide an aesthetically pleasing and user-friendly platform that is easy to use and efficient.

Features of HelpSpace include:

TICKETS: customer inquiries that are efficiently and traceably processed by the team, either by writing responses using templates or assigning them directly to team members.

TASKS: internal task management, allowing multiple tasks to be created and assigned to different team members in response to customer inquiries, to ensure parallel processing and rapid response times. Tasks can also be displayed in kanban boards and marked with custom statuses.

DOCS: an integrated knowledge database, which can be shared within the team or with customers, to find solutions in ticket processing or publish information for 24x7 customer access.

WIDGET: a tool to display your knowledge database directly on your website and app, as well as allowing customers to contact you directly from here.

INTEGRATION: various options to integrate HelpSpace into your application landscape, using our API, webhooks or Zapier, to speed up and simplify your processes...

HelpSpace Screenshots

HelpSpace Pricing and Plans

Starting price: $25.00 per month

Free Trial

Free Version

Basic

$25.00

per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

HelpSpace Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of HelpSpace
Alerts/Notifications
Analytics
API
Assignment Management
Autoresponders
Backlog Management
Bug/Issue Capture
Bug Tracking
Catalog Management
Change Management
Change Tracking
Checklists
Commenting/Notes
Content Creation
Content Management
Customer Communication
Customer Database
Customer History
Customer Support
Customizable Branding
Data Import/Export
Deadline Management
Document Storage
Drag & Drop
Email Management
File Management
Full Text Search
Help Desk Management
Inbox Management
Incident Management
Interaction Tracking
Issue Management
Issue Tracking
IT Reporting
Kanban Board
Knowledge Base Management
Knowledge Library
Knowledge Management
@mentions
Multi-Language
Multiple Projects
Notes Management
Performance Metrics
Planning Tools
Prioritization
Problem Management
Productivity Analysis
Productivity Tools
Progress Tracking
Project Management
Project Planning
Project Tracking
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Updates
Reminders
Reporting & Statistics
Role-Based Permissions
Search/Filter
SEO Management
SSL Security
Status Tracking
Sub-Task Management
Support Ticket Management
Support Ticket Tracking
Tagging
Task Management
Task Planning
Task Progress Tracking
Task Scheduling
Team Collaboration
Templates
Text Editing
Third-Party Integrations
Ticket Management
To-Do List
Website Integration
Widgets
WYSIWYG Editor

HelpSpace Integrations

Zapier

Webhook Relay

Slack

Shopify

HelpSpace User Reviews

Overall Rating

4.8

Ratings Breakdown

80%

20%

Secondary Ratings

Ease of Use

4.9

Value for money

5.0

Customer support

4.9

Functionality

4.6

Have you used HelpSpace and would like to share your experience with others?

Max W.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for less than 2 years

Review source

Reviewed May 2022

HelpSpace is an excellent all-in-one solution that will handle all of your customer support needs

HelpSpace truly helped with solving these problems in our company: Hosting our technical help document. Creating Help centers and hubs for our saas products. Managing all of our support emails all in one dashboard. Making our company support experience seamless.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn’t be happier! Before finding this gem (HelpSpace) we were using Help Scout for over four years, and the cost of Help Scout and lack of features were killing us and eventually became unmanageable. Additionaly you need to pay an extra monthly fee for almost every single feature in Help Scout! Meanwhile, HelpSpace is providing all of those features (plus extra) without any additional costs ( not to mention you can’t compare the cost of two platforms as HelpSpace is way cheaper!. Another advantage we have found in investing in and switching to HelpSpace is that their team has big plans for this platform, and they are rapidly developing & adding new features. Their support team is top-notch as well. The bottom line is is you looking for a support powerhouse, HelpSpace should be your weapon of choice. We can’t recommend it highly enough!

Cons:

I genuinely don't have a bad thing to say about HelpSpace HelpSpace. It’s a truly solid support platform. It just needs some more integrations with other apps.

Reasons for switching to HelpSpace

We switched from Help Scout to HelpSpace and couldn’t be happier! Before finding this gem (HelpSpace) we were using Help Scout for over four years, and the cost of Help Scout and lack of features were killing us and eventually became unmanageable. Additionaly you need to pay an extra monthly fee for almost every single feature in Help Scout! Meanwhile, HelpSpace is providing all of those features (plus extra) without any additional costs ( not to mention you can’t compare the cost of two platforms as HelpSpace is way cheaper!.

Kris V.

Verified reviewer

Computer Software

2-10 employees

Used daily for less than 12 months

Review source

Reviewed September 2023

keep it up!

We've got a userbase of several 1000 customers, with a mix of business enquiries and (mostly) technical helpdesk questions. It's excellent to triage & assign.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's simple, inexpesnive & API integrations are rather easy

Cons:

The reason why I'm taknig the effort for this review: I think you'd benefit from adding a bit on the "insights/reports" section. I'd like to see trends in amount of tickets we get per user, per tag (is the nature of helpdesk tickets changing?), how much time my agent are taking to tackle tickets (this is a key metric for us: I'd like a max of 10' per ticket, but there's no way for me to monitor this). I know some are spending too much time on support but I have no metric to demonstrate this and to incentivce them.The time between opening & closing tickets is useful, but not super critical. I much more like time spent per ticket (should be possible somehow to track, I think)

Reasons for choosing HelpSpace

mostly because:1. simplicity in combination with low cost2. easy integration possibilities with API

Reasons for switching to HelpSpace

We've used Zendesk before which is similar, but much more expeonsive and too complex. Also, it's very easy to integrate additional user-information based on the e-mail adress of the ticket coming in. that really is a big plus of your application.

Vendor Response

Hi Kris, we appreciate your review and feedback. We will keep it up and work hard on HelpSpace to improve it.

Replied September 2023

Etienne B.

Verified reviewer

Financial Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed January 2022

Value for money

Quick and simple. Very affordable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Helpspace is simple to use, does the job and has some fine features that absolutely add value (knowledge base works well). For the price you pay, you get a good amount of software.

Cons:

Helpspace does sometimes lacks features or professional UX that more advanced (and more expensive software) has. But for starting companies is a great choice.

Reasons for choosing HelpSpace

Value for money

Verified

Reviewer

Design

Self-Employed

Used daily for less than 6 months

Reviewed February 2021

A beautifully simple customer support system

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

HelpSpace had everything I needed to start a customer support system with limited time and resources. In a few clicks, I have a fully searchable knowledge base with my own branding and custom domain, saving me weeks. As well as help centre, there's also the option to host blog and documentation sites too - so if you have product updates, or technical documentation, you can have a separate website for each. As well as documentation, you get a customisable contact form/widget that doubles up as a pretty amazing ticketing system. My customers to get in touch, and I don't have to get lost in emails thanks to the system. It's pretty straight forward to set up, but their customer support is great and their documentation is pretty complete if you get stuck. Probably the best part is how all of this works together and embeds into my site. It's simple to customise and embed, and you can also customise it further using the JavaScript API. It's really flexible, so you can embed your help centre or 'contact us' widget as a large popup modal, or as a smaller widget. For example, my product is a newsletter editor, so on my editor pages, I trigger the HelpSpace modal from a menu item in my own navigation, rather than using their Widget button. Whereas on other pages, I display the floating widget button.

Cons:

Whilst the app is pretty complete as an early product (at the time of writing this), there are still some smaller features in progress. They have a public roadmap though so you can see what's coming next, or ask the support team who are responsive and helpful in sharing the progress.

Reasons for choosing HelpSpace

I found HelpSpace easier to embed, and with great customisation to fit into my app. It's also much more affordable with a pricing tier tailored for individual founders, so I'm not paying for extra bloat and features I don't need (such as live chat – I'm not available for live chat). HelpSpace focuses on ticketing and knowledge base at the moment, and does that well.

Mario K.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 6 months

Review source

Reviewed January 2021

A helpdesk-platform-dream come true

If you search for a helpdesk platform that is really easy to use and fast and - most importantly clearly arranged I can tell you: You found it. There are so many different options out there, but most are either cluttered with buttons and text or seem unfinished. Helpdesk is the only tool out there (afaik) that combines that simplicity with a really great UI to give your team a really amazing UX. My team has mentioned a noticable increase in speed of operation - because they intuitively find the right button to click and the platform also loads amazingly fast. And nowadays - especially in marketing - timing is key ;) Furthermore they offer such a great set of 3 amazing tools: Documentation, Help Center, Blog. Documentation is your digital manual for products or services, Help Center is your knowledge base and Blog is ... well a blog. All load very fast, look really professional and work extremely great. I had nearly no learning curve for my team as they found every option very fast. CONCLUSION: Helpspace might lack some features in this earlier stage but the features they offer are far beyond most competition. (Especially for the price!) They have an amazing support and development team so I'm sure they will amaze us in every single way in the future. It's not a huge set of unfinished tools which look and feel unfinished but the preferable less functions work great and are rock-solid. I'll rely my own and my clients businesses on them. And that's helpspace.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

• Multiple channels in one place to filter and guide topic related questions and always keep track. • Knowledge base and E-Documentation feature • Fast platform and reliable and efficient workflows • All you need to kickstart your business without wasting time in learning or clicking

Cons:

• No direct message / Chat Now - feature (but that's on top of the roadmap) https://supportcenter.helpspace.com/article/148/roadmap • Some minor graphics glitches (e.g. headline line break in blog module) that are all fixed in no-time (had more but sent them a message two days ago and yesterday they were already fixed) • No option to select custom main color (for branding) - but that's not really important • Local german translation not 100% ready (but that's no problem as we mostly have international clients)

Reasons for choosing HelpSpace

I tried it and I knew I don't have to look any further as this is what I need and want.

Reasons for switching to HelpSpace

I received much spam through the contact form (over 200 tickets a day) which I had to delete do manually. Also it was a bit cluttered imho. Maybe also it had too many features. Setup took also about thrice the time (in comparison to Helpspace) The public view of the FAQbase feels outdated.

Lukasz D.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 12 months

Review source

Reviewed January 2023

Neat simple and effective ticket management system with great support team!

Very satisfactory - been very reliable and this is the key!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Pleasant Design and Being able to help with its translation.

Cons:

Some rigidity and lack of implementation of features available elsewhere.

Reasons for choosing HelpSpace

Helpspace's team was superhelpful to begin with and they agreed for me to translate it into my language.

Reasons for switching to HelpSpace

Freescout was free, so very cool... but constantly letting us down - and when we were moving the site, the emails were getting lost.

Verified

Reviewer

Information Technology and Services

Self-Employed

Used monthly for less than 2 years

Review source

Reviewed July 2022

My Honest Review for HelpSpace

It works for basic support business

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customizable widget and knowledgebase and I can create multiple brands from one account and manage them or assign tasks to users in my team or virtual agents.

Cons:

I can't Customize the TRUE RTL Feature for the Chat Widget even I tried with CSS but didn't work

Reasons for choosing HelpSpace

I can say that ThirveDesk has more robust features and the founders is taking it to Unicorn SaaS if they listen carefully to every reasonable use case of their customers without neglecting any.

David M.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed February 2022

Slick EU based alternative to HelpScout

Straightforward to setup and has been reliable so far.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

EU based servers / GDPR compliant. The product has a decent polished UI that's easy for non-technical support agents to use. Given the price it's tremendous value.

Cons:

At the time of writing it's a fairly new piece of software so it would be unfair to criticise a lack of advanced features. It appears that an intercom style "Chat" widget and more advanced "rules" are on the roadmap.

Reasons for switching to HelpSpace

Helpscout appears to have received little development attention over the last few years. I'm not a fan of the chat widget, and I reported to them some time ago that it was possible for people to tamper with the custom variables passed to it but the concerns were dismissed at the time. Taking a quick look at their docs now it still seems like they are only hashing the email address and nothing else.

Jamie S.

Verified reviewer

E-Learning

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2025

Big fan of Helpspace

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how helpspace allows us to manage incoming client requests and tickets with ease. It works well with Zapier which helps us to interagte it into the rest of our apps in a multi step process.

Cons:

There was not a lot that we did not like with helpspace, its all been great to use.

Nick M.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for less than 12 months

Review source

Reviewed June 2024

Helpspace.com shines with its user-friendliness and practical features

Helpspace.com shines with its user-friendliness and practical features. The knowledge base integration via widgets is especially useful. A suggestion for improvement would be to add more analytics and reporting tools to further optimize customer communication.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Helpspace.com is a super intuitive ticketing system, perfect for small businesses looking to improve their customer communication. The interface is easy to use and focused on the essentials. Feedback and feature requests are quickly taken up and implemented by the team. With Helpspace, you can easily create and customize knowledge bases. These can be easily shared and integrated into websites, shops, or platforms via widgets. This way, customers can directly find and use FAQs and other information. The software offers many automation options to distribute tickets efficiently, saving time and ensuring quick responses. Overall, Helpspace.com makes customer support simpler and more effective. It's a great choice for small teams that value efficient communication.

Cons:

Not the best choice for bigger companies with more than 200 employers due to limited functionalities.

Showing 1 - 10 of 30 Reviews

Load More Reviews