HelpSpace 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

HelpSpace

4.8

(30)

Pricing

Starting at $25.00 per month

About HelpSpace

HelpSpace, a German startup founded in 2020, offers helpdesk support for small to medium-sized businesses. Its goal is to provide an aesthetically pleasing and user-friendly platform that is easy to use and efficient.

Features of HelpSpace include:

TICKETS: customer inquiries that are efficiently and traceably processed by the team, either by writing responses using templates or assigning them directly to team members.

TASKS: internal task management, allowing multiple tasks to be created and assigned to different team members in response to customer inquiries, to ensure parallel processing and rapid response times. Tasks can also be displayed in kanban boards and marked with custom statuses.

DOCS: an integrated knowledge database, which can be shared within the team or with customers, to find solutions in ticket processing or publish information for 24x7 customer access.

WIDGET: a tool to display your knowledge database directly on your website and app, as well as allowing customers to contact you directly from here.

INTEGRATION: various options to integrate HelpSpace into your application landscape, using our API, webhooks or Zapier, to speed up and simplify your processes...

HelpSpace Screenshots

HelpSpace Pricing and Plans

Starting price: $25.00 per month

Free Trial

Free Version

Basic

$25.00

per month

No plan information available

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HelpSpace Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of HelpSpace
Alerts/Notifications
Analytics
API
Assignment Management
Autoresponders
Backlog Management
Bug/Issue Capture
Bug Tracking
Catalog Management
Change Management
Change Tracking
Checklists
Commenting/Notes
Content Creation
Content Management
Customer Communication
Customer Database
Customer History
Customer Support
Customizable Branding
Data Import/Export
Deadline Management
Document Storage
Drag & Drop
Email Management
File Management
Full Text Search
Help Desk Management
Inbox Management
Incident Management
Interaction Tracking
Issue Management
Issue Tracking
IT Reporting
Kanban Board
Knowledge Base Management
Knowledge Library
Knowledge Management
@mentions
Multi-Language
Multiple Projects
Notes Management
Performance Metrics
Planning Tools
Prioritization
Problem Management
Productivity Analysis
Productivity Tools
Progress Tracking
Project Management
Project Planning
Project Tracking
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Updates
Reminders
Reporting & Statistics
Role-Based Permissions
Search/Filter
SEO Management
SSL Security
Status Tracking
Sub-Task Management
Support Ticket Management
Support Ticket Tracking
Tagging
Task Management
Task Planning
Task Progress Tracking
Task Scheduling
Team Collaboration
Templates
Text Editing
Third-Party Integrations
Ticket Management
To-Do List
Website Integration
Widgets
WYSIWYG Editor

HelpSpace Integrations

Zapier

Webhook Relay

Slack

Shopify

HelpSpace User Reviews

Overall Rating

4.8

Ratings Breakdown

80%

20%

Secondary Ratings

Ease of Use

4.9

Value for money

5.0

Customer support

4.9

Functionality

4.6

Have you used HelpSpace and would like to share your experience with others?

Gerardo M.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 12 months

Review source

Reviewed February 2022

Excellent product, easy to use and bug free

I highly recommend it if you are looking for a simple ticket system. It has really helped me organize my agency's support system much better.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I've been using Helpspace for a few months now and it's the best ticketing system I've ever tried. I really love it. It has the necessary functionalities to fit perfectly into my agency's workflow. There are too many tools out there, with too many features that complicate adoption and use. Helpspace is perfectly developed, without bugs. The UX UI is very well taken care of, being clear and clean. It is a simple but fast and effective software.

Cons:

I would really like to see the option to add tasks. I am looking forward to seeing how they will incorporate tasks into the ticketing system but I am confident that it will be very well developed. Personally, it is the only functionality that is missing. I also think that the reports could be a little more complete. Perhaps to be able to see the information by company and not by user.

Ashley Y.

Verified reviewer

Retail

2-10 employees

Used daily for less than 6 months

Review source

Reviewed November 2022

An amazing helpdesk that is beautifully designed!

While looking for a suitable helpdesk solution for my startup I compared all the big named providers, all of which provide free plans for startups but restrict certain features that are important. After approaching HelpSpace and getting a response within minutes I was setup and ready to go. As I've already said it's a beautifully designed product that works incredibly well. So, if you are looking for a helpdesk or are looking to move...check them out!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how well made this helpdesk is, it's clear and super easy to use. Setup took me less than 5 minutes with very clear instructions and great customer service. I've not been using it long and already I'm a big fan.

Cons:

None - I've looked and cannot find any cons to this amazing software.

Reasons for choosing HelpSpace

Great customer service that responds within minutes and a great product.

Gaurabh M.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 6 months

Reviewed March 2021

A well thought out purpose-built product

I have been pleasantly surprised by it. I absolutely love that while it has all the features I need, it is very simple.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Helpspace is a very well thought out product. Every feature is there for a reason and there is nothing that shouldn't be. This tells me that the team behind Helpspace has got a keen understanding of what I want as a user of the product. That said, they have also managed to provide flexibility and options where you need it, for example the idea of having different themes for the Docs feature is brilliant. What's even better is that they ensure that all their features work well together, such as the ticketing feature working with the Docs feature.

Cons:

At the moment, I haven't found anything that I don't like. However if there is one thing I would like to request, it would be to make every feature with a responsive layout so I can easily edit even my documentation on my mobile device. (currently the ticketing feature is responsive and works well on the mobile)

Reasons for choosing HelpSpace

The focused features that we needed. The simplicity. The cost.

Reasons for switching to HelpSpace

Intercom is too bloated and their pricing isn't reasonable for companies like ours.

Diogo C.

Verified reviewer

Internet

2-10 employees

Used daily for less than 6 months

Review source

Reviewed January 2021

Amazing Simplicity and Functionality

Great experience, I had a few setup issues initially and the [SENSITIVE CONTENT HIDDEN] himself solve me the problem in less then 30 minutes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This solves one big issue we had before which is how to consolidate every single support channel under one place. Issues are sent and addressed to the correct team, the "site" for a knowledge base functionality is a must and it correlates with the agent taking the cases! Awesome, the support is excellent!!

Cons:

More integrations like whatsapp would be great and I know they have some under they roadmap

Reasons for choosing HelpSpace

The support the product speed, I saw no glitches at all

Reasons for switching to HelpSpace

Simplicity and "omnichannel" inbox

Elke V.

Verified reviewer

Computer Software

2-10 employees

Used daily for less than 12 months

Review source

Reviewed April 2024

Great experience with Helpspace

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The easiness of use of the tool (good UX) & excellent support

Cons:

I would like to have more analytics build in, and not having to use the API for them.

Vendor Response

Hi Elke, thanks for your review and feedback. Please, can you write us an email what analytics feature you are looking for, then we can take care of it?

Replied April 2024

David B.

Verified reviewer

Media Production

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2023

In a world of support desk tools that are complicated, HelpSpace just works great!

It's been a pleasure to see a young company consistently get things right and become a leading provider. We bet on the right solution and it's working for us!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I'm big on custom branded experiences and this means our service desk is part of our brand domains. Quick and simple setup and the emails and notifications all make us look sharp. I've used a dozen other tools that never just worked including open source tools that might work for a while but always break. Year after year, this desk pings us for any support request for the product line we tied this into.

Cons:

Quickly lookup past history of tickets. They keep the interface super clean but sometimes getting to the old ticket needs to be at your fingertips too.

Eric B.

Verified reviewer

Consumer Goods

Self-Employed

Used daily for less than 12 months

Review source

Reviewed February 2022

My best support solution for my company

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Everything is easy to setup. From users to workspace to agents. The widget is easy to customise. For me this solution is so easy and powerfull that i is now my favourite solution to offer support to my clients.

Cons:

It would be good to centralise all social media channels and receive messages in helpspace.

Frederik F.

Verified reviewer

Real Estate

2-10 employees

Used daily for less than 12 months

Review source

Reviewed November 2023

HelpDesk made easy

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

HelpSpace is great if you are looking for a HelpDesk software that is very user friendly and not too bloated. Especially for our Startup this has proven helpful.

Cons:

A Sales solution done in the HelpSpace way would be very nice.

Vendor Response

Thank you, Frederik. We will consider adding sales functions to our Task board.

Replied November 2023

Eric J.

Verified reviewer

Internet

Self-Employed

Used weekly for less than 6 months

Review source

Reviewed January 2021

Finally a simple ticket system that covers the essentials we need

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Many of today's ticketing systems are still too complex with a messy interface. Helpspace is completely the opposite. Helpspace has just what it takes. It appears that the new features are well thought out and useful: for example the rules in beta (if that does that). Truly an efficient ticketing system for small businesses. This saas gets to the point and does it well.

Cons:

Channels (emails) plans could be adapted when when several mails are used for the same service.

Niloy S.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed January 2021

HelpSpace has almost everything is need for provide cool support the customers

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I can manage 3 email channels from one 1 portal which is very good for me. also, HelpSpace provides documentation sites which is really a time saver.

Cons:

Recently HelpSpace added the Trash tab feature for delete messages which is very good if somehow anyone deletes tickets also the custom rules is very useful to assign the tickets to particular teams or agents

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