IKON Dealer Contact Management System 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if IKON Dealer Contact Management System is right for your organization?

Our Field Service Management Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

IKON Dealer Contact Management System

5.0

(3)

Pricing

Starting at $3,500.00 per month

About IKON Dealer Contact Management System

IKON Dealer Contact Management System is a cloud-based tool designed to enhance the efficiency of manufacturers' field operations within their franchise network. This software aids in managing the entire process of contact meetings and reporting.

It serves industries such as automotive, construction equipment, transportation, and powersports by handling various field operations tasks. These tasks include evaluating dealer performance, organizing dealer visits, generating contact meeting reports, and setting actionable plans. IKON facilitates better collaboration between manufacturers and dealers by offering a centralized online platform that can be accessed from any location.

IKON's key features include intuitive tools that provide a comprehensive view of field operations activities. It offers insight into field activity levels, discussion topics, and schedules via calendars and snapshots. The software utilizes data to assess sales and aftersales performance through key performance indicator-focused metrics that have drill-down capabilities. This information provides corporate and regional management with useful insights to enhance dealer performance.

IKON Dealer Contact Management System Screenshots

IKON Dealer Contact Management System Pricing and Plans

Starting price: $3,500.00 per month

Free Trial

Free Version

Basic

$3,500.00

flat rate, per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

IKON Dealer Contact Management System Features

Popular features found in Field Service Management
Alerts/Notifications
Billing & Invoicing
Calendar Management
Contact Database
Electronic Signature
GPS
Inventory Management
Mobile Access
Online Time Clock
Quotes/Estimates
Routing
Service History
More features of IKON Dealer Contact Management System
Activity Dashboard
Activity Tracking
API
Contact Management
CRM
Customizable Fields
Customizable Forms
Dispatch Management
File Storage
Real-Time Data
Scheduling
Workflow Management

IKON Dealer Contact Management System User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Have you used IKON Dealer Contact Management System and would like to share your experience with others?

Benoit L.

Verified reviewer

Automotive

51-200 employees

Used daily for less than 2 years

Reviewed May 2023

Competitive advantages of IKON

IKON has revolutionized the way we manage dealer documentation such as contact reports and action items. Instead of scattered information in numerous locations, everything is now centralized and easily accessible. With IKON, you'll never have to worry about missing important details from dealer visits, as notes are all captured in one place. This streamlined approach ensures that information is readily available whenever you need it, eliminating the frustration of searching through multiple sources.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Thanks to the integration of all the menus and modules, all updates and due dates will be recorded in future contact reports. This means that you won't forget anything important, as everything is interconnected and communicates seamlessly with each other. In summary, the system ensures that all relevant information is captured and organized for your convenience.

Cons:

Nothing to add in this section

Reasons for choosing IKON Dealer Contact Management System

Customization of the tool came into play as well as the fast turnaround time to implement.

Christopher M.

Verified reviewer

Automotive

501-1000 employees

Used weekly for less than 12 months

Reviewed June 2023

Craft review

Overall, I like Craft and have made far more use of contact reporting than when I need to use Word.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Since the basic layout and standardized topics are readily available, it makes the report easier to write. I also like being able to include documents as attachments.

Cons:

1. SMART reports should be an option to add with every report. Currently, only the dealer report card is included with a Craft report. If I want to include financials, KPI reports or any other type of report, I must generate the report, save it on the hard drive and then upload the file to Craft. It would be nice to click checkboxes and those reports would automatically be included at the user's wish.2.When writing the report, the current format will not allow charts to be cut and pasted in the document areas. I need to include the chart as an attachement and talk about it in the document area.3. The document area is essentially two small windows, within a window that is on the main screen. The writing area is small. While the area can be expanded to make the writing area larger, expansion of the secondary window also increases the size of the dead space that I can do nothing with. When I write a long contact report, I am forced to scroll up and down to look and review at what I have written.

Reasons for switching to IKON Dealer Contact Management System

Mandatory change by VGCA.

Bill P.

Verified reviewer

Automotive

201-500 employees

Used weekly for less than 6 months

Reviewed May 2023

This Contact Reporting solution is what we were seeking.

We have had much better engagement with our field team members as this solution is designed for contact reporting, and is a simple platform to understand.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We had an expensive contact management system in place previously that did not meet our needs, and was costly. The IKON Dealer Contact Management System has been the answer. It's a cost effective but dynamic solution for our contact reporting needs. Best of all, it's easy to use and make adjustments as needed.

Cons:

It would be great if the application was more designed for mobile use.

Reasons for choosing IKON Dealer Contact Management System

Good success with the application from other companies

Reasons for switching to IKON Dealer Contact Management System

Cost and ability to customize quickly and easily

Showing 1 - 3 of 3 Reviews