Inbenta 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Inbenta

4.7

(13)

Pricing

Pricing available upon request

About Inbenta

Inbenta is a 4-module Conversational AI Platform that simplifies and automates customer communications.

With its powerful NLP technology, the platform is able to understand human language and return the appropriate content whenever a customer has a query.

This increases self-service rates, reduces incoming support requests, and frees agents' time, helping them focus on more complex cases.

The 4 modules include:

a transactional, high-performing AI chatbot
a knowledge center to help users easily find answers
a semantic search engine to make search easy
a ticketing system to increase agents' performance

The solutions easily integrate with existing systems like ERPs, CRMs, IVRs, and a large catalog of solutions, and they can be easily plugged in to pull content from hundreds of data sources.

The technology is available in over 35 languages, helping you scale your business across the globe.

Inbenta Screenshots

Inbenta Pricing and Plans

Starting price: $4,000.00

Free Trial

Free Version

Basic

$4,000.00

per user

No plan information available

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Inbenta Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Inbenta
Access Controls/Permissions
Activity Dashboard
AI Copilot
Alerts/Escalation
API
Catalog Management
Chatbot
Chat Transcript
Collaboration Tools
Communication Management
Configurable Workflow
Contact Management
Content Management
CRM
Customer Service Analytics
Customizable Branding
Decision Support
Discussions/Forums
Email Management
For eCommerce
For Sales Teams/Organizations
Full Text Search
Intent Recognition
Interaction Tracking
IVR
Knowledge Base Management
Knowledge Management
Lead Capture
Live Chat
Multi-Channel Management
Multi-Channel Marketing
Multi-Language
Natural Language Processing
Natural Language Search
One-to-One Messaging
Performance Metrics
Pre-Configured Bot
Prioritization
Proactive Chat
Process/Workflow Automation
Queue Management
Real-Time Analytics
Real-Time Chat
Real-time Consumer-facing Chat
Real-time Conversations
Real-Time Monitoring
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Search/Filter
Self Service Portal
Sentiment Analysis
SEO Management
Social Media Integration
Speech Recognition
Surveys & Feedback
Text Editing
Ticket Management
Virtual Personal Assistant (VPA)
Visual Analytics

Inbenta Integrations

Meta for Business

Zendesk Suite

CXone Mpower

Salesforce Service Cloud

Inbenta User Reviews

Overall Rating

4.7

Ratings Breakdown

69%

31%

Secondary Ratings

Ease of Use

4.5

Value for money

4.9

Customer support

4.8

Functionality

4.6

Verified

Reviewer

Utilities

Self-Employed

Used daily for less than 6 months

Review source

Reviewed January 2023

I like it because it's very easy to use

I describe my experience with ibenta being a very easy to use application and I use it daily and recommend it to many

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the ease of use and without many difficulties

Cons:

the ibenta app should have more functions and be free to reach more users

Tina T.

Verified reviewer

Non-Profit Organization Management

51-200 employees

Used daily for less than 6 months

Reviewed December 2021

I highly recommend Inbenta to improve your customer experience

The Inbenta team is wonderful to work with. They do a lot of hand holding when needed while also providing the tools to get the system up an running on your own. I especially appreciated their working directly with our integration team. They have a great training program that is included with the platform purchase and their response to questions, tickets and requests for assistance are excellent.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Inbenta software platform has everything you need to improve your customer experience. We were looking for a software company that provided a chatbot to answer the most common questions asked by our customers. We wanted to lighten the load of our customer service staff who spent a lot of time answering the same routine questions multiple times a day. Inbenta provided a solution to that problem with an AI chatbot and messenger that gave us that and more. The chatbot handles the common questions in a Q & A prompt based system according to customer input and also provide a more "human like" dialogue response system. What's extremely useful is that the customer doesn't get "stuck" with just interacting with the bot. Due to different ways a person may ask a question, their specific needs or language barriers, the bot can also escalate to a human representative, which allows our customer service staff to take over whenever needed. This is definitely a win-win. Our staff handles the more non-routine questions and our customers get responses to their more general questions quickly and efficiently.

Cons:

The software definitely has a learning curve, but it has so many well built features it is completely understandible.

Vanessa D.

Verified reviewer

Leisure, Travel & Tourism

10000+ employees

Used daily for less than 2 years

Reviewed December 2021

Useful AI Chatbot and Live Chat Integration

Overall, we've had great success with the Inbenta chatbot. By providing basic answers to common user questions, it has freed up our call center agents to handle more complex inquiries and transactions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Inbenta chatbot has been an incredibly helpful tool for our platform. It's allowed us to communicate easily with our customers, providing fast responses to common questions that may have otherwise been calls made to our contact center. The natural language capabilities made it easy to set up, and the linguistic tuning allows us to optimize as much or as little as we need. The lexicon is also very helpful, because there's less work for our team when adding modals and we can pull from that extensive library of terms. We also integrated the automated chatbot with our live chat software, and that has worked pretty well for our team, and the agents have found it easy to use.

Cons:

For the most part, Inbenta is easy to implement and use. There could be some backend enhancements to make features more convenient. For example, we would love the ability to publish one or two pieces of content, rather than publishing the entire knowledge base. This would allow for updates to be made more quickly in real time, but also let us continue editing other intents without the fear that they'll be published live before they're ready.

David S.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 2 years

Reviewed December 2021

Excellent Chatbot and AI Solution

Overall I've had an excellent experience with Inbenta and the Customer Service. They're always available and haven't ever left me hanging.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Implementation was very easy and straight forward and management after implementation has been a breeze.

Cons:

The GUI is laid out in a way that makes it difficult to find things on occasion. There are different methods of saving/updating across pages and it can be tough to remember what to click and when.

Johan v.

Verified reviewer

Food & Beverages

10000+ employees

Used daily for more than 2 years

Review source

Reviewed October 2020

Inbenta in the Retail Market

AWESOME experience at all times, with new requests, or with support - Inbenta is always a phone call / email away. With Support within our timezone - we can have face to face support contact

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integration into our system was seamless, and ease of use - easy to train staff

Cons:

We have nothing to report on in this segment - we are truly happy with the product, its business value and the business case was an easy sell.

Reasons for choosing Inbenta

Ease of use, Support and the product has all the current functionality - even BOTS !!!

Vendor Response

We really appreciate the time and effort you took to review our products and services Johan. We're happy to know that you're fully satisfied with us!

Replied January 2021

Daniel H.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 12 months

Reviewed December 2021

Wonderful producr

wonderful customer service, top tier support and they are responsive and provide a fantastic product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The chatbot saves some much time and gets answers with little labor from humans. The bot lets you focus on important issues and helps mitigate support cases. Highly recommend Inbenta!

Cons:

no issues noted, its a great product. The set up can be a little intimidating and the FAQs could be a little more user friendly but the support team at Inbenta makes up for that with excellent hands on help with implementation.

Brenda D.

Verified reviewer

Security and Investigations

10000+ employees

Used weekly for more than 2 years

Review source

Reviewed October 2020

Inbenta Review

Tech Support from Inbenta has been excellent and very responsive to my questions and requests.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like the ability to provide user friendly information to our customers on our products via our website at any time of the day or night.

Cons:

I am new to administering this tool. Learning the system and understanding how to adjust answers to provide a desired outcome has been a challenge for me.

Reasons for choosing Inbenta

I was not involved with the choosing of this product so unfamiliar with what other options were considered.

Vendor Response

Thanks for taking the time to review our products and services Brenda, we really appreciate it! We hope you'll enjoy administering this tool, don't hesitate to contact our support team should you need any help.

Replied January 2021

Kei I.

Verified reviewer

Information Technology and Services

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed May 2021

AI chatbot with semantic search engine

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Inbenta AI chatbot responds highly accurate answers to endusers' questions even without pre-training by yourself. Moreover, it has customer portal, 3D avatars, RESTful APIs for integration, and so on.

Cons:

simplified customer portal for specific use cases

Jelle D.

Verified reviewer

Computer Software

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed June 2022

Inbenta is one of my favorites!

My overall experience is just great.

Ratings Breakdown

Ease of use

Functionality

Pros:

Working with Inbenta has been very easy, including setting it up. The UI is simple and great. Has been a great addition of software in my team.

Cons:

Even though the UI is great it could use more functionalities. Besides that I can't think of anything.

Charlie G.

Verified reviewer

Information Technology and Services

501-1000 employees

Used weekly for less than 2 years

Review source

Reviewed October 2020

Great product and partnership

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

inBenta is always looking for ways to improve their software. They are a great partner to work with and always available to customize based on client requirements.

Cons:

Having access support line that is available in multiple time zones globally

Reasons for choosing Inbenta

Functionality, ease of use of technology and flexibility

Vendor Response

Thank you for your review Charlie, we really appreciate it!

Replied January 2021

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