Ivanti Neurons for ITSM 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Ivanti Neurons for ITSM

3.9

(15)

Pricing

Pricing available upon request

About Ivanti Neurons for ITSM

Gain enterprise-capable, end-to-end service management capabilities throughout the service delivery lifecycle, from request capture to remediation. Automated workflows eliminate costly manual processes while making operations more efficient, compliant and secure. Whether you’re looking for an IT helpdesk / support ticket solution or need to perform more advanced service management processes, the modular design of Ivanti Neurons for ITSM is packaged to deploy quickly and scale easily to adapt as your requirements grow.

Are you just getting started? Ivanti Neurons for ITSM offers an easy-to-use incident management system for dealing with inbound tickets and requests from any channel making your IT helpdesk more efficient, and its users more productive and happier.

At an intermediate stage of your service management journey? As your IT needs, mature, you can benefit from additional capabilities that'll help you handle IT changes quickly and efficiently, ensuring high service quality and efficiency for your overall IT operations.

However, if you have more complex IT operations then you’ll have more comprehensive maturity needs. Get the visibility and insights you need on IT assets a...

Ivanti Neurons for ITSM Screenshots

Ivanti Neurons for ITSM Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

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Ivanti Neurons for ITSM Features

Popular features found in ITSM
Access Controls/Permissions
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Configuration Management
Contract/License Management
Knowledge Base Management
Release Management
Service Catalog
Service Level Agreement (SLA) Management
Support Ticket Management
More features of Ivanti Neurons for ITSM
Analytics
Change Management
CMDB
Incident Management
IT Asset Management
Self Service Portal

Ivanti Neurons for ITSM User Reviews

Overall Rating

3.9

Ratings Breakdown

33%

27%

Secondary Ratings

Ease of Use

3.6

Value for money

3.8

Customer support

3.9

Functionality

3.7

Marko P.

Verified reviewer

Information Technology and Services

10000+ employees

Used daily for less than 2 years

Review source

Reviewed March 2021

Simple to use remote support tool

I have been using LanDesk parallel with Citrix for one of the customers which my team supports and I’ve found it easy to use. I’m comparing it to Citrix because it is quite similar to it both in user interface, tools and functionalities. But LanDesk offers a more broader information range about the device you are remoting to. Since my team is supporting Self Checkout registers that is often useful when I need to check the hardware information, BIOS version, network information and other useful stuff. It offers shortcut injections and file transfer. All in all, it satisfy the needs of my team when it comes to remote support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Reliable and simple to use tool for remote access and support, it offers extended device information

Cons:

Not able to send windows shortcuts, not able to send sound.

Verified

Reviewer

Hospital & Health Care

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed September 2025

Ivanti Neurons for ITSM

Ratings Breakdown

Ease of use

Functionality

Pros:

I like the edge intelligence and neurons bots, it helps to automate our workflows and security management

Cons:

I think at the start there was a lot to process, but once you start setting stuff up it flows nicely

Reasons for choosing Ivanti Neurons for ITSM

General functionality achieved more and had more coverage

Matt M.

Verified reviewer

Food & Beverages

10000+ employees

Used daily for more than 2 years

Review source

Reviewed July 2021

Landesk is a decent ticketing solution

Ratings Breakdown

Ease of use

Functionality

Pros:

I like that you can have multiple databases synced together.

Cons:

Remote tool doesn't always work well. Wish the ticket search was better.

Reasons for switching to Ivanti Neurons for ITSM

Corporate decision.

Shankar D.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for free trial

Review source

Reviewed February 2025

Exploring Best software Asset Management

My Overall Experience is best ever solution to manage our assets. This tool is used to manage my endpoints and all other applications.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User Interface and support they provide is top quality.

Cons:

Pricing is too high and its not easy to customize my Dashboard. Third party integration is not supported.

Verified

Reviewer

Information Technology and Services

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed August 2022

Highly customisable and easy to use

Service management with many of SLA's are well served by Ivanti Neurons. With some additional configurations and integrations with our own systems accounting and reporting is easy.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Highly customisable system, can be adjusted to smallest details if needed. Powerfull workflow designer, connected with Quick Actions can solve almost all needs of business processes not only in IT domain, bu whole company.

Cons:

Some features looks like "last minute" build, or integrated from other tools, mobile self service still needs improvements.

Reasons for switching to Ivanti Neurons for ITSM

EOL previous system.

Angela B.

Verified reviewer

Higher Education

5001-10000 employees

Used weekly for less than 2 years

Review source

Reviewed November 2018

Easy Work Orders and so much more!

The Landesk Service Desk had been a great help with organizing work orders and requests within our department. If you're looking into this software for a large or small organization, i'd highly recommend it for either. It is such a versatile piece of software that any size department would benefit.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

There is so much to learn on this system. I myself am still exploring all the options available to our department within the Landesk site. So far we use it for submitting tickets of all varieties. Work orders for card scanner issues, access control requests, emergency phone tickets, and tons of other options are facilitated through this.

Cons:

I don't have really anything negative to say about Landesk. I have been using it for at least 2 years and am still exploring different options for requests we can place. If anything, maybe a clearer directory to guide the user.

Brandon M.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed April 2018

A no-frills incident and service request management platform that does its job.

It is a no frills service management solution that does work. There may be better out there.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Everything that you need to deal with tickets,requests, or other forms of support needs can be met with this software. Self service portal works well and does support workflows and other integrations.

Cons:

interface can be clunky at times, which is really noticeable when performing multiple iterations of a workflow (example, new user provisions) Out of the box is very chatting with alerts for service level breaches, but can be configured to your organizations needs.

Michele T.

Verified reviewer

Hospital & Health Care

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed May 2021

Great Platform for Purchase Orders

We were able to keep track of all of our purchases, and we have a ton!

Ratings Breakdown

Ease of use

Functionality

Pros:

I was able to input all of my purchase orders so purchasing can receive them. I wasn't able to do much with my clearance level!

Cons:

it was a little confusing! Once I entered my invoice I wasn't able to go back and view it, I didn't like that, and I wasn't able to change it. It also didn't have enough lines for items.

Barak R.

Verified reviewer

Warehousing

1001-5000 employees

Used daily for less than 6 months

Review source

Reviewed December 2020

Very Customizable

So far it has been great. As you use it, and you decided you need to add a field or make one required, it is simple to do.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

You seem to be able to customize just about anything you. You can add/remove fields, make other fields required, etc.

Cons:

The customization is also a con just because there are so many options. It can be a little overwhelming to someone new to the software, but this is a minor drawback.

Reasons for switching to Ivanti Neurons for ITSM

Spiceworks is free and not robust.

Verified

Reviewer

Food & Beverages

201-500 employees

Used monthly for more than 2 years

Review source

Reviewed May 2018

Good IT workflow system