LiveCaller 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

LiveCaller

4.8

(10)

Pricing

Starting at $13.00 per month

About LiveCaller

LiveCaller is a live chat solution designed to help businesses connect and communicate with customers via calls, messages, third-party tools and co-browsing capabilities. Agents can maintain a record of phone calls, store clients' contact details in a centralized repository and monitor live conversations on a unified platform.

Key features of LiveCaller include analytics, queue management, canned responses, user groups and role-based permissions. Managers can gain insights into customer satisfaction rates, key performance indicators (KPIs) and average response time, among other metrics on a cloud-based dashboard. Additionally, agents can access received messages in a collaborative inbox and utilize co-browsing capabilities to respond to clients' queries in real-time.

LiveCaller integrates with third-party communication channels including Facebook Messenger, Viber and Telegram. The product is available on monthly or annual subscriptions and support is extended via phone, email, community forums and other online measures.

LiveCaller Screenshots

LiveCaller Pricing and Plans

Starting price: $13.00 per month

Free Trial

Free Version

Basic

$13.00

per feature, per month

No plan information available

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LiveCaller Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of LiveCaller
Access Controls/Permissions
Activity Dashboard
API
Call Routing
Communication Management
Customer Communication
Customer Database
Customer History
Customer Segmentation
Customer Service Analytics
Customizable Branding
Dashboard
Data Import/Export
Data Visualization
Document Storage
Feedback Management
Interaction Tracking
Key Performance Indicators
Live Chat
Monitoring
Multi-Channel Management
Multi-Language
Negative Feedback Management
Queue Management
Real-Time Analytics
Real-time Consumer-facing Chat
Real-Time Monitoring
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Routing
Screen Sharing
Service Level Agreement (SLA) Management
Social Media Integration
SSL Security
Surveys & Feedback
Tagging
Widgets

LiveCaller Integrations

Meta for Business

Viber

LiveCaller User Reviews

Overall Rating

4.8

Ratings Breakdown

80%

20%

Secondary Ratings

Ease of Use

4.8

Value for money

5.0

Customer support

5.0

Functionality

4.8

Have you used LiveCaller and would like to share your experience with others?

Desiree G.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used weekly for less than 6 months

Review source

Reviewed February 2025

LiveCaller helps you get in touch!

Overall it was a great experiance. Easy to use wherever I need to and offered to be used over many platforms.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

One of my favorite features is that you can use this over social media apps. That is super convinent when some of the individuals you need to communicate with can only be reached via something like Facebook messenger. The dashboard is also very impressive. It connects you almost immediately to everything that you need to reach clients or work mates.

Cons:

There were two issues that I saw with LiveCaller. First if you want to have the ablitiy to speak over social media the price does go up monthly. Second I have dropped calls in app before. you have to have a strong wifi connection or good data connection.

Danielle J.

Verified reviewer

Publishing

2-10 employees

Used daily for less than 6 months

Review source

Reviewed October 2023

I just can't believe this...

My experience has been so good I'm going to offer to promote their service on our website at no cost. Whether they accept or not I don't know but this is the kind of business I want to do business with and the customer service is fantastic.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The low cost is by far one of my favorite features. I also like how easy it is for us now to communicate as a team.

Cons:

To be honest I haven't found much of anything that I don't like I just hope they never change anything. I'm aware every software product or services has their weakness I just haven't found it yet.

Reasons for choosing LiveCaller

Cost

Verified

Reviewer

Arts and Crafts

11-50 employees

Used daily for less than 6 months

Review source

Reviewed September 2025

Live Caller is great!

My experience with LiveCaller has been amazing. I would recommend to other businesses. I am thankful for this app.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easily accessible and simple to install and Integrate Dashboard and provides easy way to communicate with the Web visitors and also makes more engagement possible. The chat feature makes this very impactive.

Cons:

the deletion of data in LiveCaller needs to be simplified for better usability. the lack of a mobile app for screen management a significant drawback while using LiveCaller

Juan R.

Verified reviewer

Information Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed January 2023

A powerful and easy to implement platform

A well-organized platform, its structure is intuitive, we can follow up without problems and its support is very good.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The implementation solution is very simple and fast. So for us it is something viable.

Cons:

The platform is developing new functions, so we are sure that they will surprise us.

Lloyd P.

Verified reviewer

Design

2-10 employees

Used monthly for less than 2 years

Review source

Reviewed February 2024

A great value for the money!

I think it's a solid platform and it will work for most businesses

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The feature set you get for the price is unbeatable

Cons:

I wish it had interactions with AI. That would make it almost perfect

Roland A.

Verified reviewer

Hospital & Health Care

Self-Employed

Used weekly for less than 6 months

Review source

Reviewed August 2022

Great Customer Support Product with Tons of Potential

Amazing. The customer support from LiveCaller has been wonderful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The chat and call features work well. The co-browsing feature is a game-changer for SaaS companies like mine - and the benefit of not having to send a Zoom invite, Google Meet invite, or something else is worth it. So far, I like the analytics available for each call, including duration and a simple way to collect customer feedback.

Cons:

The main issue I ran into is the widget does not show up within my application when installed as instructed. We're still figuring this out. Also, I would like to delete calls, chats, and review data I collected during testing and haven't found an easy way to do that yet. However, customer support has been super helpful.

Reasons for choosing LiveCaller

Great customer service. A startup like me - I like to support startups.

Verified

Reviewer

Broadcast Media

2-10 employees

Used daily for less than 6 months

Review source

Reviewed November 2022

Best app ever!

I think they have very good customer support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love all the features and options of this app.

Cons:

I think it covers pretty much everything

Raymond F.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 6 months

Review source

Reviewed September 2022

Great customer success software!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

LiveCaller is super simple to use, has all features you need to communicate effectively with your leads and clients, and customer support is great! Highly recommended!

Cons:

I think all is good, so far. Perhaps if there was a knowledge base available, both for me as a user of Live Caller, and also built into the software - for me to offer to my clients, that would be great.

Reasons for switching to LiveCaller

LiveCaller have both Web calls and Cobrowsing built in, which Hubspot are missing.

Rom K.

Verified reviewer

Internet

2-10 employees

Used other for less than 6 months

Review source

Reviewed May 2021

Software de llamada de alta calidad

LiveCaller te ayuda para que cualquier miembro del equipo pueda responder las llamadas de los clientes en cualquier lugar. Con LiveCaller ya no tendrás que asignar un número de teléfono y un móvil a los miembros del equipo o esperar que finalicen el turno para entregar el número de teléfono o el móvil al miembro del equipo del siguiente turno.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Lo que más me ha gustado de este software es que tiene todo lo necesario para una comunicación simple con tus clientes porque tiene chat web, llamadas web (recibir llamadas sin necesidad de número de teléfono) , co-navegación y también puedes conectar Facebook Messenger, Telegram, Viber, etc para manejar todas las comunicaciones desde un sólo lugar. Lo recomiendo por la facilidad de uso y fácil integración en cualquier lugar, además las personas sin conocimientos pueden utilizar este software sin problemas y si necesitas ayuda siempre puedes contactar con atenció al cliente y te ayudarán encantados. Necesitaba ayuda y me respondió "Giga" que identificó mi problema en la primera pregunta.

Cons:

Me ha gustado mucho LiveCaller porque tiene todo lo que necesitaba, además irán añadiendo más características y funciones en el futuro

Reasons for choosing LiveCaller

Software de llamada de alta calidad

Verified

Reviewer

Internet

51-200 employees

Used daily for less than 6 months

Review source

Reviewed March 2021

Wonderful tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Now it's so easy and convenient to communicate with our clients like never before. Varies channels are available through one dashboard, which is awesome.

Cons:

Nothing to complain about, great software and a great tech support team.

Showing 1 - 10 of 10 Reviews