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MeltingSpot

Overview

MeltingSpot 2026: Benefits, Features & Pricing

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On this page
  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

MeltingSpot
MeltingSpot
4.6
(49)

Pricing

Starting at €300.00 per year

About MeltingSpot

MeltingSpot is the first Digital Adoption & User Training Platform built to help every user master software and AI faster, with less friction, and with guidance and training that actually drives long-term adoption.

While traditional Digital Adoption Platforms focus mainly on walkthroughs and tooltips, MeltingSpot goes further by combining guidance + real in-app learning.

The platform delivers contextual, proactive, and personalized guidance and training experiences directly inside the software, where learning actually happens.

Designed for both SaaS vendors and large enterprises, MeltingSpot adapts to two major adoption challenges:

  • Helping customers adopt and activate features inside SaaS products
  • Helping employees master internal tools like ERP, CRM and more… And leverage AI wherever it can be.

MeltingSpot also includes an AI-powered content engine, enabling teams to instantly turn PDFs, videos, or documents into ready-to-use in-app learning modules.

I - Key Use cases

🔵 For SaaS Vendors: Customer Software Adoption
MeltingSpot helps Customer Success and Product Marketing teams scale digital customer success by delivering in-app guidance and training that make users aut...

onomous. Use cases: - Customer Onboarding: Make onboarding effortless for every new customer with guided, in-product journeys. - Digital Customer Success: Scale your CS impact with in-app guidance and training, without adding headcount. - Customer Education: Keep your customers learning, engaged, and loyal with a continuous in-app education layer. - Product Marketing: Turn every feature launch into real product adoption with targeted in-app announcements and training. Typical outcomes: faster onboarding, higher feature adoption, and reduced support load. 🟣 For Large Enterprises: Employee Software Adoption MeltingSpot improves the way employees adopt mission-critical tools by delivering continuous, in-workflow training, far beyond one-off classroom sessions or lengthy documentation. Use cases: - Change Management: Support large-scale software rollouts with in-app training assistants that reduce friction. - AI Transformation: Accelerate AI features adoption where work gets done, inside the tools employees already use. - Sales Enablement: Train your sales teams where they sell, directly in their CRM. Typical outcomes: better tool mastery, improved productivity, and fewer errors or support escalations. II - What makes MeltingSpot unique - A next-gen DAP that combines guidance + training, not just step-by-step walkthroughs - AI-powered content creation (from PDFs, videos, articles…) - Personalized delivery based on user activity, behavior, and skills - Lightweight, no-code deployment with minimal setup - A cost-efficient adoption model: as user autonomy increases, reliance on live training, support tickets, and manual enablement decreases, helping teams control and reduce adoption and training costs over time - Designed for both customer and employee software adoption III - Results observed by customers - Accelerated software and feature adoption - Higher user satisfaction and autonomy - Significant reduction in support and training overhead - Improved data quality and process compliance for enterprises IV - Trusted by SaaS vendors and global enterprises MeltingSpot is trusted by software companies looking to reduce customer adoption friction, and by large enterprises seeking to improve employee mastery of business-critical tools.

MeltingSpot Screenshots

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MeltingSpot Pricing and Plans

Starting price: €300.00 per year
Free Trial
Free Version

Starter

€300.00

usage based, per year

No plan information available

    Advanced

    €500.00

    usage based, per year

    No plan information available

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      MeltingSpot Features

      • Popular features found in Learning Management System
        Assessment Management
        Asynchronous Learning
        Blended Learning
        Built-in Course Authoring
        Certification & Licensing
        Gamification
        Learner Portal
        Learning Paths/Tracks
        Mobile Learning
        SCORM Compliance
        Synchronous Learning
        Training Management
      • More features of MeltingSpot
        Academic/Education
        Access Controls/Permissions
        Activity Dashboard
        Activity Monitoring
        Activity Tracking
        Ad hoc Analysis
        AI Copilot
        Alerts/Notifications
        API
        Audience Engagement
        Audience Targeting
        Audit Trail
        Behavior Tracking
        Breakout Rooms
        Calendar Management
        Chat/Messaging
        Checklists
        Churn Management
        Client Database
        Client Management
        Client Portal
        Client Tracking
        Collaboration Tools
        Commenting/Notes
        Communication Management
        Compliance Management
        Compliance Tracking
        Configurable Workflow
        Contact Management
        Content Creation
        Content Library
        Content Management
        Contextual Guidance
        Corporate/Business
        Course Authoring
        Course Library
        Course Management
        Course Tracking
        CRM
        Customer Database
        Customer Engagement
        Customer Experience Management
        Customer History
        Customer Management
        Customer Portal
        Customer Segmentation
        Customizable Branding
        Customizable Fields
        Customizable Forms
        Customizable Reports
        Customizable Templates
        Data Import/Export
        Data Quality Control
        Data Security
        Discussions/Forums
        Document Generation
        Document Management
        Document Storage
        Drag & Drop
        eLearning Companies
        Electronic Forms
        Electronic Hand Raising
        Email Management
        Email Reminders
        Employee Onboarding
        Employee Training
        Engagement Tracking
        Enrollment Confirmation
        Event Management
        Event Scheduling
        Event Triggered Actions
        Extended Enterprise Learning
        Feedback Management
        File Sharing
        Forecasting
        Form Builder
        Generative AI
        Goal Setting/Tracking
        Health Score
        In-App Training
        Interactive Content
        Kanban Board
        Knowledge Base Management
        Launch Management
        Learning Management
        Live Chat
        Meeting Management
        Microlearning
        Mobile Access
        Monitoring
        Multi-Channel Communication
        Multi hosts
        Multi-Language
        NPS of Customers
        Onboarding
        On-Demand Webinars
        Performance Metrics
        Personalization and Recommendation
        Polls/Voting
        Presentation Streaming
        Process/Workflow Automation
        Progress Reports
        Progress Tracking
        Q&A Management
        Quizzes
        Real-Time Analytics
        Real-Time Data
        Real-Time Notifications
        Real-Time Reporting
        Registration Management
        Reminders
        Reporting/Analytics
        Reporting & Statistics
        Revenue Management
        Role-Based Permissions
        Screen Sharing
        Self-paced Learning
        Self Service Portal
        Self Service Tools
        Single Sign On
        Social Learning
        Social Promotion
        Survey/Poll Management
        Surveys & Feedback
        Tagging
        Task Management
        Task Progress Tracking
        Templates
        Tests/Assessments
        Third-Party Integration
        Third-Party Integrations
        Time Tracking
        To-Do List
        Training Administration
        Training Companies
        Two-Way Audio & Video
        Usage Tracking/Analytics
        User Management
        User Onboarding
        Video Call Recording
        Video Conferencing
        Video Streaming
        Video Support
        Virtual Classroom
        Visual Analytics
        Whiteboard
        Widgets
        Workflow Management

      MeltingSpot Integrations

      Webhook Relay
      Webhook Relay
      Zapier
      Zapier
      HubSpot CRM
      HubSpot CRM
      Salesforce Platform
      Salesforce Platform

      MeltingSpot User Reviews

      Overall Rating

      4.6

      Ratings Breakdown

      5

      63%

      4

      29%

      3

      8%

      2

      0%

      1

      0%

      Secondary Ratings

      Ease of Use

      4.4

      Value for money

      4.7

      Customer support

      4.8

      Functionality

      4.3

      Have you used MeltingSpot and would like to share your experience with others?

      Margaux's profile

      Margaux C.

      Verified reviewer

      Government Administration

      51-200 employees

      Used daily for less than 6 months

      Review source

      Reviewed January 2024

      The best platform to handle your comunity !

      5

      Ratings Breakdown

      5
      Ease of use
      5
      Value for money
      5
      Customer support
      5
      Functionality
      icon
      Pros:
      Very easy to use, with a multitude of simple and practical functionalities.
      Cons:
      Not much to dislike; perhaps I would have liked the ability to personalize Melting Spot more. However, communication with the Melting Spot developers is very open, so it's probably coming.

      Reasons for switching to MeltingSpot

      Not enough functionalities in the previous product.

      Vendor Response

      Thanks so much for your review Margaux, we're delighted that you find the platform easy to use.

      Replied February 2024

      Read More

      AM

      Antoine M.

      Verified reviewer

      Insurance

      2-10 employees

      Used monthly for less than 12 months

      Review source

      Reviewed July 2025

      Formation intégrée et adoption produit accélérée

      5

      Notre expérience avec MeltingSpot est très positive. La solution a transformé notre manière de former et d’accompagner nos clients sur Permute. Nous avons réduit le temps passé en formations 1:1, tout en améliorant la satisfaction et l’autonomie des utilisateurs. L’intégration au sein de notre SaaS est fluide, et l’équipe support est réactive et proactive. Aujourd’hui, MeltingSpot est devenu un outil clé dans notre stratégie d’adoption produit.

      Ratings Breakdown

      5
      Ease of use
      5
      Value for money
      4
      Customer support
      5
      Functionality
      icon
      Pros:
      Ce que j’apprécie le plus avec MeltingSpot, c’est la possibilité d’intégrer la formation directement au cœur de notre produit. L’interface est intuitive, la prise en main rapide, et nos utilisateurs trouvent les contenus là où ils en ont besoin, sans quitter notre plateforme. L’outil permet aussi de personnaliser les parcours en fonction des profils utilisateurs, ce qui renforce l’efficacité de l’onboarding. Enfin, les fonctionnalités d’automatisation et l’IA intégrée nous font gagner un temps précieux dans la création de contenus pédagogiques.
      Cons:
      MeltingSpot est déjà très complet, mais j’aimerais disposer de plus d’options de personnalisation visuelle pour que l’expérience soit encore plus alignée avec notre charte graphique. Cela dit, l’équipe produit est à l’écoute et fait évoluer la plateforme rapidement.

      Reasons for switching to MeltingSpot

      Walkme ne répondait pas réellement à nos besoins.

      Read More

      DB

      Delphine B.

      Verified reviewer

      Financial Services

      11-50 employees

      Used weekly for less than 12 months

      Review source

      Reviewed February 2024

      Good expérience

      3

      Ratings Breakdown

      4
      Ease of use
      3
      Value for money
      5
      Customer support
      3
      Functionality
      icon
      Pros:
      - The lives and the the replays - The forums which allow everyone to express his opinions.
      Cons:
      - Not accessible as a mobile application - Group chat not avaiable for members to communicate in private. Only one to one chat!

      Vendor Response

      Thanks for taking the time to share feedback, Delphine! We are trying to make our product as responsive as possible, but are building it to be used integrated to your own product or website rather than as a standalone app ;)

      Replied February 2024

      Read More

      ED

      Elodie D.

      Verified reviewer

      Primary/ Secondary Education

      11-50 employees

      Used weekly for less than 6 months

      Review source

      Reviewed January 2024

      Very easy to use

      5

      Ratings Breakdown

      5
      Ease of use
      5
      Value for money
      5
      Customer support
      5
      Functionality
      icon
      Pros:
      The plateform is very easy to use and the customer service is great. Members of the team are always available and it is great to know that you will always be accompanied. The platform is very user-friendly and I really enjoy the features on it to help me build my community.
      Cons:
      Nothing at all that I dislike on the platform :D

      Reasons for switching to MeltingSpot

      not a lot of features and message got lost in the feed.

      Vendor Response

      Thank you Elodie, your opinion means a lot to us! Building an Admin interface very easy-to-use is one of our top priorities :)

      Replied February 2024

      Read More

      CL

      Coraline L.

      Verified reviewer

      E-Learning

      Self-Employed

      Used daily for less than 2 years

      Review source

      Reviewed January 2024

      Very great tool for community management !

      5

      Great support, the team is very available and helpful, I'm very happy to put my trust in them for my community management !

      Ratings Breakdown

      5
      Ease of use
      5
      Customer support
      4
      Functionality
      icon
      Pros:
      The "all in one" solution for my community : lives and replays, discussions, collections to share documents and more !
      Cons:
      Nothing. The team works hard to add new functionalities for their customers, so the tool improve more and more every week/months ! So we just have to be patient if something is missing.

      Vendor Response

      Thank you so much for your enthusiasm Coraline, it's a pleasure to support your learning challenges.

      Replied February 2024

      Read More

      Yanick's profile

      Yanick T.

      Verified reviewer

      Food & Beverages

      2-10 employees

      Used daily for less than 2 years

      Review source

      Reviewed June 2022

      Excellent business communication lever

      4

      Ratings Breakdown

      4
      Ease of use
      5
      Value for money
      4
      Customer support
      5
      Functionality
      icon
      Pros:
      Deployment is easier with Melting Spot. The continuous updates to the platform makes it easier to master the services offered. The free trial offers an additional experience.
      Cons:
      Melting Spot offers a very good value for money, no drawbacks on this improved version.

      Read More

      AD

      Anaïs D.

      Verified reviewer

      Education Management

      11-50 employees

      Used daily for less than 6 months

      Review source

      Reviewed January 2024

      It is a pleasure to use Melting spot daily

      5

      My experience is very good, so far. The helpers are great.

      Ratings Breakdown

      5
      Ease of use
      5
      Value for money
      5
      Customer support
      5
      Functionality
      icon
      Pros:
      I like the fact that Melting spot offers so many options to talk with colleagues, share informations, organise conferences and workshops...
      Cons:
      I would love that it could be possible to store PDFs.

      Vendor Response

      Thanks Anaïs, we're pleased to hear you like the wide range of features. :)

      Replied February 2024

      Read More

      TC

      Tom C.

      Verified reviewer

      Information Services

      2-10 employees

      Used daily for less than 12 months

      Review source

      Reviewed January 2024

      Top notch easy to implement customer guidance and community platform

      5

      Probably the easiest in class community and customer platform software I eaver used. Very good value for money.

      Ratings Breakdown

      5
      Ease of use
      5
      Value for money
      5
      Customer support
      4
      Functionality
      icon
      Pros:
      setup is fast usage is very intuitive support i good
      Cons:
      Limited funcionality for some of the features

      Reasons for choosing MeltingSpot

      Best value for money, low maintenance cost and easy to use

      Vendor Response

      Thank you Tom, given your CS expertise, your satisfaction means a lot to us!

      Replied February 2024

      Read More

      SC

      Stan C.

      Verified reviewer

      Information Technology and Services

      2-10 employees

      Used monthly for less than 12 months

      Review source

      Reviewed January 2024

      Turnkey solution for your community management

      5

      Their support team is great, and we benefited from white glove service all the way.

      Ratings Breakdown

      5
      Ease of use
      5
      Value for money
      5
      Customer support
      5
      Functionality
      icon
      Pros:
      Video conference Video Gallery Chat, Message Content organization Kiosk with more content accessible for our community Data base management
      Cons:
      The WYSIWYG is not great for designing a page It was not mobile responsive.

      Vendor Response

      Thanks for your kind words Stan.

      Replied February 2024

      Read More

      FA

      Florence A.

      Verified reviewer

      Health, Wellness and Fitness

      Self-Employed

      Used monthly for less than 2 years

      Review source

      Reviewed February 2024

      La communauté du GIF via HBP Surg

      5

      Ratings Breakdown

      5
      Ease of use
      5
      Customer support
      5
      Functionality
      icon
      Pros:
      Hotline is very efficient and helpful. Website is easy to use
      Cons:
      Nothing ! Sometimes the internet connection isn't fluid, but apart from that I have nothing to complain about.

      Vendor Response

      Thanks Florence, it's a pleasure to accompany you.

      Replied February 2024

      Read More

      Showing 1 - 10 of 49 Reviews
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