Omnicus 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Omnicus

4.5

(2)

Pricing

Starting at $500.00 per month

About Omnicus

Designed for businesses of all sizes, Omnicus is a cloud-based customer service solution that helps optimize help desk processes through voice calls, SMSs, emails and more. Key features include artificial intelligence (AI), unified queues, interactive voice response (IVR), speech recognition, internal comments, canned responses, ticket notes, third-party integration, ticket routing, performance reports, custom domain and workforce management. Pricing is based on a pay-as-you-go model and support is extended via email and phone.

Omnicus Screenshots

Omnicus Pricing and Plans

Starting price: $500.00 per month

Free Trial

Free Version

Basic

$500.00

usage based, per month

No plan information available

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Omnicus Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Omnicus
Activity Tracking
AI Copilot
Alerts/Notifications
API
Automatic Call Distribution
Autoresponders
Blended Call Center
Callback Scheduling
Call Center Management
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Tracking
Call Transfer
Canned Responses
Chat/Messaging
Chat Transcript
Computer Telephony Integration
Contact Database
Contact Management
Customer Database
Customer History
Customizable Branding
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Email Management
Email Templates
Engagement Tracking
File Sharing
Inbound Call Center
Inbox Management
Interaction Tracking
IVR
Key Performance Indicators
Knowledge Base Management
Live Chat
Mobile Access
Monitoring
Performance Metrics
Phone Key Input
Queue Management
Real-Time Analytics
Real-Time Chat
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Real-Time Updates
Reporting & Statistics
SIP Trunking
SMS Messaging
Social Media Integration
Support Ticket Management
Tagging
Text to Speech
Third-Party Integrations
Ticket Management
Transcripts/Chat History
Transfers/Routing
Voice Mail
VoIP
VoIP Connection

Omnicus User Reviews

Overall Rating

4.5

Ratings Breakdown

50%

Secondary Ratings

Ease of Use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Have you used Omnicus and would like to share your experience with others?

Terje K.

Verified reviewer

Real Estate

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Perfect software for our use!

Omnicus is a perfect software for our coworking-hub. We are 2-3 user managing incoming support cases, on different days. The ticket system in Omnicus makes it easy to assign incoming cases to eachother, and also see all communication that already has been communicated in working cases. Also perfect for internal notes that only our uses can see.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use. All internal user can easy see the working dialogue with external supporting cases. We also love the "internal notes"

Cons:

Nothing. Works perfect for us. Much better than other similar softwares.

Reasons for choosing Omnicus

Easier to use.

Reasons for switching to Omnicus

Frustration. We didn't know who answered different incoming mails. Sometime supportcases received several answers from us.

Vendor Response

Thank you so much for putting your trust in Omnicus Terje. We appreciate your feedback and we are looking forward to continue our partnership in the time to come :)

Replied August 2019

Jan Petter B.

Verified reviewer

Telecommunications

11-50 employees

Used daily for less than 2 years

Review source

Reviewed July 2019

A great help i delivering an awesome customer support experience

Omnis has been instrumental in lifting the quality of our support processes significantly. We are faster, more precise and efficient than ever before.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Total control! The way Omnicus delivers your channels makes it dead easy to stay on top of all our incoming support enquiries. The ability to also communicate through all the different channels in a single case ensures an unparallelled transparency

Cons:

We are hoping that notifications via mail/sms/app when tasks are assigned will bet better, maybe even being able to integrate MS Planner - these issues are not optimal for our use as of now.

Reasons for choosing Omnicus

Ease of use, tempo of development and extremely low costs compared to other solutions.

Vendor Response

Thank you so much for your feedback Jan Petter. We'll definitely work on those notifications for you in the time to come. Thank you for putting your trust in us! UPDATE: Those notifications you asked for; they are here :)

Replied November 2019

Showing 1 - 2 of 2 Reviews