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Qualaroo

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Overview
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Qualaroo 2026: Benefits, Features & Pricing

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  • Pricing and Plans
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  • User Reviews

Overview

Qualaroo
Qualaroo
4.7
(20)

Pricing

Starting at $80.00 per month

About Qualaroo

Qualaroo is a real-time feedback platform which helps small to midsize businesses gain qualitative insights through website surveys. Its key features include sentiment analysis, cookie targeting, data streaming, custom properties and responses.

Qualaroo helps users engage with customers based on the actions they’ve taken on the app or website; segment customers on the basis of geographies; and deliver customized content. Software also features variables like search terms or time on page, and the ability to personalize surveys by adding skip logic.

Qualaroo integrates with IBM Watson for feedback mining and visualization, and it has mobile applications for iOS and Android. Additionally, Qualaroo also provides various services such as NPS Survey, webhooks, event and geo targeting, website overlay and design templates.

Qualaroo subscriptions are offered on a monthly basis, with the support available through email, phone and documentation.

Qualaroo Screenshots

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Qualaroo Pricing and Plans

Starting price: $80.00 per month
Free Trial
Free Version

Basic

$80.00

flat rate, per month

No plan information available

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    Qualaroo Features

    • Popular features found in Customer Experience
      Customer Segmentation
      Customizable Fields
      Customizable Templates
      Dashboard
      Data Visualization
      Engagement Tracking
      Negative Feedback Management
      Real-Time Notifications
      Reporting/Analytics
      Survey/Poll Management
    • More features of Qualaroo
      360 Degree Feedback
      Access Controls/Permissions
      Activity Dashboard
      Activity Tracking
      Alerts/Notifications
      Anonymous Feedback
      API
      Churn Management
      Collaboration Tools
      Commenting/Notes
      Communication Management
      Conditional Logic
      Content Creation
      Customer Experience Management
      Customizable Branding
      Customizable Forms
      Customizable Questions
      Customizable Reports
      Data Analysis Tools
      Data Import/Export
      Drag & Drop
      Email Marketing
      Feedback Management
      Mobile Survey
      Multi-Channel Distribution
      Multi-Language
      Multiple User Accounts
      NPS of Customers
      NPS of Employees
      NPS Survey Structure
      Pre-built Templates
      Predictive Analytics
      Pulse Surveys
      Question Branching
      Question Library
      Question Piping
      Randomization
      Real-Time Analytics
      Real-Time Data
      Real-Time Reporting
      Reporting & Statistics
      Response Quotas
      Response Validation
      Search
      Search/Filter
      Sentiment Analysis
      Single Sign On
      Site Intercept Survey
      Skip Logic
      SSL Security
      Support Audio/Images/Video
      Survey Builder
      Survey Sample Management
      Surveys & Feedback
      Template Management
      Text Analysis
      Text Fields
      Third-Party Integrations
      Trend Analysis
      URL Customization
      Visual Analytics
      Website Integration

    Qualaroo Integrations

    Salesforce Sales Cloud
    Salesforce Sales Cloud
    Tableau
    Tableau
    HubSpot CRM
    HubSpot CRM
    Adobe Analytics
    Adobe Analytics
    Slack
    Slack
    Zapier
    Zapier

    See all 15 integrations

    Qualaroo User Reviews

    Overall Rating

    4.7

    Ratings Breakdown

    5

    70%

    4

    30%

    3

    0%

    2

    0%

    1

    0%

    Secondary Ratings

    Ease of Use

    4.7

    Value for money

    4.7

    Customer support

    4.7

    Functionality

    4.5

    foster's profile

    foster s.

    Verified reviewer

    Marketing and Advertising

    2-10 employees

    Used daily for more than 2 years

    Review source

    Reviewed September 2021

    Honest Qualaroo Review

    5

    I discovered more user persona using Qualaroo which I never thought of. It is an elite marketing tool for gathering clients feedback really fast.

    Ratings Breakdown

    5
    Ease of use
    4
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Qualaroo allows me to analyze and understand consumer insight without neccessarly hiring a marketing savvy. I Collects consumer insight by targeting specific clients groups which guarantees clients satisfaction.
    Cons:
    The visuals on the dashboard should be worked on.

    Vendor Response

    Thanks for sharing your review on Qualaroo

    Replied September 2021

    Read More

    SC

    Shashank C.

    Verified reviewer

    Marketing and Advertising

    11-50 employees

    Used weekly for more than 2 years

    Review source

    Reviewed December 2021

    Great product for multi-channel surveys

    5

    The tool has helped us instantly set up survey campaigns on our mobile apps and website to collect feedback from users. It has helped us assess both channels' performance, find UX issues, and optimize them. The sentiment analysis feature makes it easy to dig through the survey responses so we can act on feedback quickly.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    4
    Functionality
    icon
    Pros:
    Supports surveys on our iOS app, android app, and website so we don't have to use multiple tools. Dedicated survey templates to create surveys like NPS, CSAT, and others in minutes. Provides in-built sentiment analysis and text analytics tools to categorize the feedback automatically. It saves hours of manual work.
    Cons:
    We cannot create in-depth custom dashboards and charts.

    Read More

    VR

    Verified
    Reviewer

    Marketing and Advertising

    2-10 employees

    Used weekly for less than 12 months

    Review source

    Reviewed November 2018

    Decent user and customer feedback tool

    4

    Qualaroo is a great tool for data collection. You can collect feedback in multiple ways from website visitors and customers. If you are looking for an advanced survey tool, this is your best bet.

    Ratings Breakdown

    4
    Ease of use
    4
    Value for money
    4
    Customer support
    4
    Functionality
    icon
    Pros:
    Qualaroo is a customer feedback tool that lets you collect feedback from customers and visitors in real-time with ease. I love their IBM Watson feature that lets you analyze feedback automatically. It is very handy when it comes to analyzing lengthy feedback and comments and make sense of them. Cookie targeting along with geo and event targeting lets you collect feedback from the right people at the right time. This feature helped us a lot in getting feedback from website visitors from a specific state in the US. You can use it generate leads too and then you can transfer these lead to your email marketing tool via integration.
    Cons:
    1. It is expensive. Definitely not for small businesses. 2. It isn't easy to use, as such. You'd need to learn how to use it. 3. The design and features need update especially reporting section.

    Read More

    Dhritraj's profile

    Dhritraj J.

    Verified reviewer

    Education Management

    201-500 employees

    Used weekly for less than 2 years

    Review source

    Reviewed August 2022

    Advanced targeting is a hit!

    4

    The fact that my team can apply branching and skip logic to make surveys more relevant and contextual is remarkable. We can now set different triggers for our surveys and target specific website visitors.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    4
    Customer support
    5
    Functionality
    icon
    Pros:
    Setting triggers, templates, multiple-language support, and more.
    Cons:
    The pricing could be more diverse. Overall is good

    Read More

    SS

    Sagar S.

    Verified reviewer

    Hospital & Health Care

    1001-5000 employees

    Used daily for less than 12 months

    Review source

    Reviewed June 2021

    Great templates to survey customers from the get-go.

    5

    My overall experience was very positive since the tool performed exceptionally and fetched better results than expected.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    With the Nudge feature, it was easy to survey customers while they are performing an action to get precise feedback. Since customers do not have to perform extra steps to fill out a survey, the response rate was positively unexpected. We also avidly used advanced targeting to get as much relevant information from customers as possible.
    Cons:
    I tried the trial version before but it only offered the most-basic functionalities. I wish they will add more features to the trial version

    Vendor Response

    Thanks for sharing your views on Qualaroo.

    Replied July 2021

    Read More

    Saumya's profile

    Saumya S.

    Verified reviewer

    Information Technology and Services

    51-200 employees

    Used daily for less than 6 months

    Review source

    Reviewed December 2020

    Excellent tool for A/B tests

    4

    We were experimenting with our website's performance on desktop and mobile. Qualoroo’s popup surveys called Nudge proved to be the perfect tool for A/B testing. The on-site surveys captured user feedback on two alternative versions, and we were able to determine which platform is bringing more traffic.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    4
    Customer support
    5
    Functionality
    icon
    Pros:
    For me, it is the language transition that automatically converts the survey text to several languages. It helped me target a larger demographic, more than I expected.
    Cons:
    Currently, there is no option to clone desktop nudges to mobile nudges. We have to create mobile nudges from scratch.

    Vendor Response

    Thanks for sharing your views on Qualaroo.

    Replied December 2020

    Read More

    VR

    Verified
    Reviewer

    Information Technology and Services

    201-500 employees

    Used weekly for less than 6 months

    Review source

    Reviewed August 2022

    Collects contextual feedback without disturbing customers.

    4

    We wanted to reduce the bounce rate from our website pages, such as articles and product pages. We deployed pop-up surveys on these pages, asking people what was missing or what they would like changed. The feedback was helpful, and we also didn’t have any problem sharing the feedback throughout the company, thanks to many integrations.

    Ratings Breakdown

    4
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    The NudgeTM surveys are very effective in gathering on-site feedback from visitors. The surveys are easy to create with templates and also offer integration with different tools like HubSpot, Slack, Salesforce, and many more.
    Cons:
    I wish they had more pricing options. The current ones could be out of budget for small businesses.

    Read More

    Nimit's profile

    Nimit k.

    Verified reviewer

    Internet

    51-200 employees

    Used other for less than 12 months

    Review source

    Reviewed March 2021

    Reliable companion in mobile app development

    5

    I choose Qualaroo to test our app’s performance by targeting different user groups at different times to roll out frequent updates and fixes. We wanted to address and resolve all the major issues before the final app launch. We launched popup surveys at various stages based on user behavior. The tool helped us get user feedback most efficiently, and we learned unique ways our app can be helpful and run smoothly.

    Ratings Breakdown

    4
    Ease of use
    5
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    With Qualaroo, the implementation of micro surveys on our app at the early stages was very easy. It was quick to set up, and no code was required.
    Cons:
    In terms of the features and analytics provided, the paid version of Qualaroo seems slightly overpriced.

    Vendor Response

    Thanks for sharing your feedback.

    Replied March 2021

    Read More

    SS

    Sugandh S.

    Verified reviewer

    Information Technology and Services

    51-200 employees

    Used weekly for less than 12 months

    Review source

    Reviewed June 2021

    Effortlessly gauge if a customer is happy or not

    5

    In a text-based survey, respondents are allowed to answer questions in their own words, which is sometimes easy to understand, sometimes not. This AI-powered sentiment analysis feature automatically calculates the sentiments behind the phrases used by the customers as a part of survey responses to understand their positive and negative feelings.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    No doubt, the USP of this customer feedback is its AI-powered sentiment analysis of the free-form text responses to understand customer’s feelings.
    Cons:
    There could be more advanced analytics for further in-depth assessment of survey responses, other than just identifying emotions like happiness, anger, joy, etc.

    Vendor Response

    Thanks for sharing your review on Qualaroo.

    Replied June 2021

    Read More

    KS

    Karmaveer S.

    Verified reviewer

    Information Technology and Services

    51-200 employees

    Used weekly for less than 12 months

    Review source

    Reviewed June 2021

    Easy to use for collecting real-time feedback with sentiment analysis

    5

    Surprisingly, the tool was not difficult to work with. It was easy to set it up on our website and as soon as we did it, we were able to collect feedback right away. Sentiment analysis was a great help to understand the overall sentiment of customers and the level of satisfaction we are providing.

    Ratings Breakdown

    5
    Ease of use
    4
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    Besides the obviously remarkable Sentiment Analysis feature, I really like the survey templates offered for different surveys like NPS, CES, UES, etc. since I am not a pro at coming up with the right questions to ask. The advanced analysis helped us get to the crux of customer feedback and provided us with actionable insights right away.
    Cons:
    The price of the tool is a bit on the higher side.

    Vendor Response

    Thanks for sharing your review on Qualaroo.

    Replied July 2021

    Read More

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