Richpanel 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Richpanel

4.9

(10)

Pricing

Starting at $100.00 per month

About Richpanel

Richpanel is a customer service platform that provides tools for managing customer support across multiple channels. Richpanel caters to midsize and enterprise companies across various industries.

Richpanel offers a self-service customer portal, help desk software, and integrations with over 30 platforms. It uses AI to automatically handle repetitive support tasks and route customer requests to the appropriate agent. Support is available through phone, email, chat, social media, and in-app messaging.

Richpanel is deployed as a cloud-based software as a service and offers 24/7 customer support. Implementation takes around 2 to 4 weeks, and training is provided for admins and support agents. Richpanel aims to streamline the customer service experience through automation and a centralized workspace for agents and customers.

Richpanel Screenshots

Richpanel Pricing and Plans

Starting price: $100.00 per month

Free Trial

Free Version

Basic

$100.00

per feature, per month

No plan information available

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Richpanel Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Richpanel
Activity Tracking
Alerts/Notifications
API
Autoresponders
Call Center Management
Campaign Tracking
Canned Responses
Chatbot
Chat/Messaging
Communication Management
Contact Management
CRM
Customer Database
Customer History
Customer Journey Mapping
Customer Portal
Customer Profiles
Customer Segmentation
Customizable Branding
Customizable Templates
Dashboard
Data Import/Export
Data Integration
Email Management
Email Marketing
Email Templates
Engagement Tracking
File Sharing
GDPR Compliance
Geotargeting
Help Desk Management
Inbox Management
Interaction Tracking
Inventory Management
Knowledge Base Management
Live Chat
Multi-Channel Attribution
Multi-Channel Marketing
Multi-Language
Offline Form
Performance Metrics
Personalization
Predictive Analytics
Predictive Modeling
Proactive Chat
Queue Management
Real-Time Analytics
Real-Time Chat
Real-time Consumer-facing Chat
Real-Time Monitoring
Reporting & Statistics
ROI Tracking
SMS Messaging
Social Media Integration
SSL Security
Support Ticket Management
Tagging
Template Management
Third-Party Integrations
Ticket Management
Transcripts/Chat History
Transfers/Routing
Website Analytics
Website Integration

Richpanel Integrations

HubSpot CRM

Shopify

Adobe Commerce

WooCommerce

Richpanel User Reviews

Overall Rating

4.9

Ratings Breakdown

90%

10%

Secondary Ratings

Ease of Use

4.9

Value for money

4.6

Customer support

4.9

Functionality

4.8

Have you used Richpanel and would like to share your experience with others?

Victoria S.

Verified reviewer

Apparel & Fashion

2-10 employees

Used daily for less than 6 months

Review source

Reviewed August 2020

RICHPANEL- Best Software We Have Bought This Year!

Richpanel was by far the best program we have bought this year!! It was extremely important to us to make sure we gave our customer service reps the support they needed. We were getting mass amounts of emails everyday and the hours were long. We opted for the custom plan where we could take advantage of the self service, auto resolve, and the dedicated self service expert! Choosing the more expensive plan was beneficial to us because the features included and implemented have cut our teams hours in half! The team behind the software could not be more helpful if they tried. You can tell how much pride they take in their software and the care and attention you receive from them is incredible!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The absolute greatest function of this software is the white glove service we received! We decided to implement this software 4 days before a major launch where our emails and customer service team typically gets slammed. Within that short time frame the Richpanel team worked tirelessly to set up, teach, and run through all the features to ensure our customer service reps were prepared to use the program on launch day. My favorite feature is the self service portal where our customers can answer their own questions without actually needing to talk to a representative! With this feature alone we have cut our emails in half! I also love that we are able to build out templates to our frequently asked questions so our customer service team can be consistent with how we are responding to every email.

Cons:

Our customer service reps are not the most tech savvy so introducing new software can always be tricky and while Richpanel might seem like a lot at first it is SO user friendly. It was a big switch from an email only work flow to a entirely new software and the only con I found was from our side and it was just a learning curve on our end. The Richpanel team invested so much time into our customer service reps to make sure they felt comfortable navigating the system and creating a new work flow they could adopt! Even going as far as running through multiple emails to show the team the best practice on how to respond.

Reasons for choosing Richpanel

The decision was easy to choose Richpanel! After seeing the software and all the features it was capable of we were extremely excited. Staring at screens all day and the back and forth between other programs is exhausting and time consuming so it was important we found a software that was pleasing to the eye and had the function to be our sole source for work flow. What really sold me though was the team behind the software. Through our entire journey they have always been at our reach to address any concern, offer advice, and make sure we were set up for success. I can't speak enough on the service we received at the beginning that still occurs a month into our partnership with them! Happy customer service reps makes for better service all around and it's all thanks to Richpanel!

Sheng C.

Verified reviewer

Food Production

2-10 employees

Used daily for less than 6 months

Review source

Reviewed July 2020

Awesome product

We've had a wonderful experience with Richpanel. They have a very friendly and articulate staff. It is not difficult at all to get in touch with them, setting up appointments and or meetings is easy. They provide great advise and always willing to help.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of functionality of this product is amazing. All of the customers information is all on one single platform making it unnecessary to jump around onto different screens or tabs to get customer information. You can reply to customers in the form of messages and email which is very convenient.

Cons:

Have not found a feature that I did not like about this software yet.

Reasons for choosing Richpanel

Pricing and the software features that Richpanel provided, as well as, the friendly and speedy customer service.

Sven S.

Verified reviewer

Entertainment

Self-Employed

Used daily for free trial

Review source

Reviewed June 2023

Top Function but Price is to Hight

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integration of Mail , Woocommerce, Facebook, Instagram

Cons:

Pricing is to high comparing to others Products

Reasons for switching to Richpanel

Pricing

Kevin F.

Verified reviewer

Retail

2-10 employees

Used daily for less than 6 months

Review source

Reviewed July 2020

Richpanel eCommerce

The team at Richpanel have been so helpful a d gracious with their time and personalization. I’m very happy we made the switch and it’s perfect for our growing business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We use this app to manage our customer service support. The software is just what we needed to respond to customer inquiries quickly without having to having to jump back and forth between Shopify and the our email platform. All the customer data needed is right there. The functionality of the bot is a key distinction between Richpanel and other services. On top of that, Richpanel’s understanding of the customer service flow and best practices has been a huge help to us.

Cons:

We’re looking forward to the software integrating with all of our social channels.

Reasons for choosing Richpanel

Functionality

Reasons for switching to Richpanel

Richpanel’s functionality and customer support.

Dawn B.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 6 months

Review source

Reviewed December 2019

A game changer for our company!

We feel very fortunate to have found Richpanel. They were able to take our needs and provide solutions specific to our company and industry. From day one they have taken our needs very seriously and found a solution after solution so we can provide the best customer service to our customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Richpanel streamlined the communication with our staff and the customers. Their customer service and attention to detail were beyond my expectations and they are always available and open to changes. They are not just another company. They are hands on 24/7.

Cons:

Some features we needed were missing initially but they were always available and open to changes by email and phone.

Randall E.

Verified reviewer

Consumer Goods

2-10 employees

Used daily for less than 6 months

Review source

Reviewed July 2020

Quality app with quality service

I have used many help desk apps at times I found myself needing multiple apps to really manage my CS, with rich panel not only is the setup and flow of the app superior to others the customer support and personal setup you get from the rich panel team is unmatched. Highly recommend for anyone looking to have your customer support simplified!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Live chat, Conversation history from all platforms in one location, Order history and customer KPI all right next to the conversation/ticket, Large automation capabilities, Power replies, Excellent CRM system.

Cons:

Simple to use but may take some time to fully setup.

Reasons for switching to Richpanel

Features and support

M-

May -.

Health, Wellness and Fitness

11-50 employees

Used daily for less than 6 months

Review source

Reviewed June 2018

Love the way the tool organizes our customer profiles! Beautiful!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have been working with the team for over a year now. Richpanel is a new product. The setup takes a couple of minutes. We use Magento and Woocommerce on our two websites, goldmine CRM and a.net payment gateway. We connected all data sources in half a day. I love the way it was able to link customer across these platforms together. We have a small team of customer support executives. The call and email volume can get out of hands at times. We are now able to automate common scenarios and bring down our response times.

Cons:

Nothing so far. Although I'd love to see a mobile app. I have already asked the team and said they will include it in their roadmap.

Alberto G.

Verified reviewer

Apparel & Fashion

11-50 employees

Used daily for less than 6 months

Review source

Reviewed June 2020

Convert and reduce costs.

The experience is positive. The RICHPANEL team helped us from the beginning, offered us different meetings to improve our conversion and usability of the application, as well as listening to our needs and trying to implement them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is really a helpdesk since it is mainly responsible for reducing the cost of customer service as it reduces the time of attention and management with customers and also converts by itself.

Cons:

The backoffice is not in Spanish, and my whole team defends itself much better in Spanish.

Trevor Z.

Consumer Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed July 2017

We could get rid of internal tech team after moving to JetCommerce

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is user-friendly and fairly intuitive. We evaluated a lot of SAAS based platforms but couldn't get them to work for us as our operations are complex. This software was perfect as the team was willing to setup a separate instance for us and customize the workflows for our business. We were also able to get rid of a lot of manual touches by automating these tasks on JetCommerce.

Cons:

It's a hosted platform so we dont get to own the IP. We have done a lot of customization to suit our specific business needs. It'd be great if we get to own the IP for these changes.

Sithan K.

Information Technology and Services

51-200 employees

Used other for less than 12 months

Review source

Reviewed August 2017

Custom design, Sleek backend.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Excellent design capabilities. I like the fact they custom designed the store for us. They understood the business, customer flows and came up with a very cool UX.

Showing 1 - 10 of 10 Reviews