Salesforce Customer360 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Salesforce Customer360

4.8

(48)

Pricing

Pricing available upon request

About Salesforce Customer360

Salesforce Customer360 is the ultimate suite for seamless connection, collaboration, and productivity. Salesforce's innovative suite of tools empowers businesses to streamline their operations, improve communication, and achieve extraordinary results.

With the combined power of data, AI, and CRM, Salesforce's Customer 360 offers a seamless and effective solution for businesses. By helping companies leverage the genius of AI, connect with customers, and optimize their processes, Salesforce brings businesses to the forefront of customer-focused excellence.

Salesforce Customer360 Screenshots

Salesforce Customer360 Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

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Salesforce Customer360 Features

Popular features found in Business Management
Accounting
Billing & Invoicing
Client Management
Inventory Management
Marketing Automation
Order Management
Purchasing & Receiving
Scheduling
Task Management
Time & Expense Tracking
Training Management
More features of Salesforce Customer360
Activity Dashboard
Activity Tracking
Alerts/Notifications
Campaign Management
Collaboration Tools
Communication Management
Contact Management
CRM
Customer Journey Mapping
Data Import/Export
Data Security
Financial Management
Interaction Tracking
Lead Capture
Lead Management
Machine Learning
Multi-Channel Communication
Natural Language Processing
Performance Metrics
Productivity Tools
Real-Time Data
Reporting/Analytics
Reporting & Statistics
Sales Pipeline Management
Sales Reports
Third-Party Integrations
Workflow Management

Salesforce Customer360 User Reviews

Overall Rating

4.8

Ratings Breakdown

79%

19%

Secondary Ratings

Ease of Use

4.5

Value for money

4.7

Customer support

4.7

Functionality

4.8

Svetla M.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed January 2024

Flexible and powerful CRM and lead management system for big sales teams

Salesforce sales cloud helped the team organize the sales process and communicate well on leads, even with most of the team working remote/on the field.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The system can work great no matter if your sales team is small or big, it has all the functionality and integrations you may need

Cons:

The learning curve is a bit steep, particularly as concerns integrations and more advanced functionality

Reasons for switching to Salesforce Customer360

More functionality in SF and the need to go beyond pure CRM

Becky F.

Verified reviewer

Hospital & Health Care

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed November 2023

Salesforce is the dedicated CRM for Sales

We've been able to log more information about calls, which has helped us make sure different personnel aren't calling the same clients. We fixed a problem where different salesmen were calling the same new leads, and we made it possible to assign specific goals to individual workers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

For our company, Salesforce has been a godsend. It helped tremendously with planning ahead and scheduling calls and follow-ups. Connecting Salesforce and Outlook has been really helpful for me because it streamlines my tracking and allows me to go back and add any missing details from my day.

Cons:

It's usually more expensive than competing CRMs, but you may offset that by buying extra licenses for users, whether they're on the platform or not.

Reasons for switching to Salesforce Customer360

We chose Salesforce because I knew it would be able to meet all of our needs and handle any problems that might arise while dealing with customers.

Mary C.

Verified reviewer

Hospitality

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed July 2025

Not a user friendly program for simple sales tasks

Our team used an integration that did not work well for our company and caused a lot of confusion during a poor transition.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

SalesForce offered the ability to have many data tags associated with a given client so that more complex reporting and sorting could be accomplished.

Cons:

The program felt clunky, not user friendly and hard to sort data for simple sales metrics. It required a lot of data to be entered to add a single piece of information for lead management.

Reasons for switching to Salesforce Customer360

It was a company mandated switch with an integration managed by SalesForce

Speranza R.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for less than 12 months

Review source

Reviewed November 2023

BEST VALUE CORPORATE CRM

I liked it a lot and it was easy to learn to manage it according to my needs, to take advantage of them and save me time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is a CRM, quite complete and professional, easy to understand for anyone and what I liked the most is the tools with which you can help yourself so that you do not forget a task and remind you of them.

Cons:

Disadvantages, definitely not customizing or adjusting it according to the tasks that each person performs.

Reasons for switching to Salesforce Customer360

The company of which I am a collaborator has decided to change, the exact reasons I do not know.

Joshua S.

Verified reviewer

Hospital & Health Care

10000+ employees

Used monthly for less than 2 years

Review source

Reviewed May 2025

Salesforce Customer360 Experience

Salesforce Customer360 overall has been positive and is able to organize the customers information with ease. Being able to see everything you need to know about a customer in one source makes navigating a breeze.

Ratings Breakdown

Ease of use

Functionality

Pros:

I enjoyed the ability to be able to locate all of members information all in one spot. I am able to view customer details to research issues and guide them as needed.

Cons:

It can be a hassle when it comes to training and your company utilizes different versions of Salesforce. There does not seem to be a super user access and so switching access between the different versions of Salesforce can be a little troublesome.

Lizandro H.

Verified reviewer

Program Development

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed November 2023

Great for sales and management

It is great! Overall the main tools I used daily were awesome and always found new ways to play with them and use them to my job better. Just some minor glitches.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The main features like the pipeline management and division. All the data of your lead on the main page without having to go in to your lead. The ability to have tabs within the tabs for an easier experience having multiple leads open.

Cons:

That the task you set up for reminders or calls was not working 40% of the time. 10% of the time the leads did not go off your pipeline after calling them or when you remove them.

Natalia S.

Verified reviewer

Information Technology and Services

10000+ employees

Used daily for more than 2 years

Review source

Reviewed October 2023

Helps as a company create good commercial strategies

It allows you to have real-time reports on each specific client without being expensive. In my organization, I required a system capable of grouping and sectioning each client to know their interests and offer them the best.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like it because it allows the monitoring of each client individually, so that when creating strategies this solution works as an organizer, manager and organizer for better business processes, I like it because it is not complicated to manage so in financial areas and marketing is positioned as a profitable and sustainable alternative for companies

Cons:

I have no problems regarding the work procedures in which the employment has been reliable and safe.

Benjamin S.

Verified reviewer

Hospital & Health Care

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed October 2023

Salesforce, a Force to be Reckoned With

I am very satisfied with this product and would recommend it to anyone looking to improve their internal processes (this extends to a wide pool of teams, sales, marketing, operations, etc.)

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the ability that Salesforce gives us to really hone in on our partner interactions and create a comprehensive do not call list. We have so much more visibility now than we have had in the past and our tracking has improved dramatically.

Cons:

I genuinely do not have any complaints about my experience.

Nedim M.

Verified reviewer

Marketing and Advertising

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed November 2023

Fantastic product

It's like having a personal business assistant for your sales team. So, if you want to up your sales game, Salesforce Cloud is good to go!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's a super tool for managing customers and boosting sales. You can keep all your customer info in one place, plus it helps you connect with customers, send them updates, and close deals faster.

Cons:

All features are user friendly and easy to operate no issues.