Salesforce Customer360 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
User Reviews
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Overview

Salesforce Customer360

4.8

(48)

Pricing

Pricing available upon request

About Salesforce Customer360

Salesforce Customer360 is the ultimate suite for seamless connection, collaboration, and productivity. Salesforce's innovative suite of tools empowers businesses to streamline their operations, improve communication, and achieve extraordinary results.

With the combined power of data, AI, and CRM, Salesforce's Customer 360 offers a seamless and effective solution for businesses. By helping companies leverage the genius of AI, connect with customers, and optimize their processes, Salesforce brings businesses to the forefront of customer-focused excellence.

Salesforce Customer360 Screenshots

Salesforce Customer360 Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

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Salesforce Customer360 Features

Popular features found in Business Management
Accounting
Billing & Invoicing
Client Management
Inventory Management
Marketing Automation
Order Management
Purchasing & Receiving
Scheduling
Task Management
Time & Expense Tracking
Training Management
More features of Salesforce Customer360
Activity Dashboard
Activity Tracking
Alerts/Notifications
Campaign Management
Collaboration Tools
Communication Management
Contact Management
CRM
Customer Journey Mapping
Data Import/Export
Data Security
Financial Management
Interaction Tracking
Lead Capture
Lead Management
Machine Learning
Multi-Channel Communication
Natural Language Processing
Performance Metrics
Productivity Tools
Real-Time Data
Reporting/Analytics
Reporting & Statistics
Sales Pipeline Management
Sales Reports
Third-Party Integrations
Workflow Management

Salesforce Customer360 User Reviews

Overall Rating

4.8

Ratings Breakdown

79%

19%

Secondary Ratings

Ease of Use

4.5

Value for money

4.7

Customer support

4.7

Functionality

4.8

Verified

Reviewer

Computer Hardware

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed December 2023

How to matur a young sales team

If it weren't for Salesforce Cloud, My team would have taken months longer to ramp up and mature. From the get-go we used the pipeline tools to see and manage our efforts and quickly saw what efforts had the most impact. This gave us the ability to be more dynamic from campaign to campaign making strategic decisions on the fly and in allocating budget.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

From the day it was "turned on," I was able to use tools to train, mentor, and mature my sales team. Visual tools and reporting were incredibly helpful to a team that was learning and growing.

Cons:

The cost and customizations required sometimes can be a lot but when done properly, those customizations are worth their weight in gold.

Tiffany S.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 12 months

Review source

Reviewed April 2024

gets me through the day with little to no problems

Easy to use & there’s a feature for everything !!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User friendly , easy to navigate , customizable layout

Cons:

Switch from classic view to updated view

Giuliana A.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2023

Integration platform

I would recommend based on a companys specific needs and business goals.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its widely recognized and appreciated. Many organizations have positive experienced.

Cons:

For some businesses, the costs associated with Salesforce may be considered high, especially for smaller businesses or startups.

Reasons for choosing Salesforce Customer360

Due to its breadth of functionalities, scalability, integration with third party applications.

Destiny B.

Verified reviewer

Consumer Services

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed October 2023

Salesforce Sales Cloud

You get what you pay for, as I usually say, and Salesforce is no exception. It's a significant investment to integrate Salesforce into your software stack, but it will most likely pay for itself. Salesforce is quite powerful for automation and data collection. It is the best CRM I have ever used because I can add various sections (objects), fields, reports, and rules in a matter of minutes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best part of Salesforce Sales Cloud is the ability to manage and monitor everyday operations inside each account. It makes it possible to stay up to date on ongoing actions and guarantees regular, thorough visibility into each account's development.

Cons:

The mobile application is excellent and really helpful, however I don't like how expensive this platform is. I've had a positive overall experience with this platform.

Andrew M.

Verified reviewer

Civic & Social Organization

2-10 employees

Used daily for less than 2 years

Review source

Reviewed October 2023

Salesforce: a useful tool for non profits of all sizes

We have really enjoyed using sales force. Having one system to monitor all of our important engagement data is a huge plus. In the past i've worked at non profits that employ a different system for every type of metric, so instead of everything being in one place, you have to login to multiple sites and it takes alot more of my time to gather all the information needed to successfully target a fundraising campaign. This frees up my time to work on more important day to day operations and not have to spend so much time in the office gathering data from different places and putting it together manually.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

My favorite parts of salesforce have to be having a central database where we can store all of our information regarding engagements. From clients, to donors, to volunteers, and even board members. We use it to keep track of all types of information and it allows us to target specific "high value" donors who are more likely to donate based on previous donation history. It makes it very easy for us with just a few clicks to see all the information we need to successfully run a fundraising campaign and get it to the right people.

Cons:

It could be a little more intuitive, this may be a byproduct of having so many features. Sometimes it is a little difficult to navigate for people who aren't as familiar with salesforce. Sometimes we get volunteers that prefer to volunteer by assisting with admin tasks. Sometimes we run into issues where generally tech saavy people have trouble navigating and using some of the features in sales force. Again this is probably because it has so many features that are very indepth, not necessarily a bad thing.

Verified

Reviewer

Marketing and Advertising

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed December 2023

Sales Cloud by Salesforce is a Sales Professional’s best friend!

Overall, my experience with salesforce sales cloud was great. The company provides a lot of essential tools for sales professionals. Although the platform is expensive, If you’re looking to scale your sales team, this platform is very helpful.

Ratings Breakdown

Ease of use

Functionality

Pros:

I would say both the pipeline feature and contact management were my two favourite features. In sales, being able to relay accurate data and potential sales during company meetings/money huddles are key in predicting company sustainability and growth. Having my pipeline right in front of me made me feel very confident when reporting to my Sales Manager. The contact management side of Salesforce was also excellent. Being able to keep a clean and organized database of contacts is very helpful. I also liked how we are able to review messages and history with each contact.

Cons:

I would say some of the sales hub knowledge material was a little out dated from time to time. This might be a bit picky, as most of the content was good.

Verified

Reviewer

Information Technology and Services

10000+ employees

Used daily for less than 2 years

Review source

Reviewed October 2023

Enhance your Business Development with Salesforce Sales Cloud

As a system engineer, I'm working on a Supply chain management project for our client and there our team is working on Salesforce Sales Cloud and It is well suited for our project's requirements. It maintains and perform analytics on the database related to material management, dispatches, payments for our client.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Best feature it offers is customization, This cloud fits for everyone's need starting from micro enterprise to large scale industries. It is well integrated with other platforms to perform analytics, real time monitoring. It offers User friendly UI

Cons:

Data optimization needed to avoid extra cost of data and Training modules should be provided for new users.

Verified

Reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2023

Salesforce Review

I think this is a great product if you have a large database of clients. Huge benefit is easy access to information, easily search anything. Being able to call and email by clicking on contact info makes things faster.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I liked how easily you could pull up customers' information and find what you needed.

Cons:

The layout is not the cleanest. I would like to see it be less cluttered.

Verified

Reviewer

Consumer Electronics

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed October 2023

Salesforce is among the best CRM tools available in the market thanks to its completeness and flexibility

Overall experience is positive because it allows a standard and structured way to manage sales and marketing activities

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Several activities can be successfully done with Salesforce, from lead management to campaign generation

Cons:

It is a complex and complete tool and in order to use it proficiently a good amount of hours must be spent on training

Verified

Reviewer

Program Development

51-200 employees

Used weekly for free trial

Review source

Reviewed November 2023

The modern selling revolution

It is one of the few experiences that I was impressed with, helped me a lot, and made me happy as well

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Salesforce Sales Cloud has created a breakthrough in the world of selling using artificial intelligence I can now increase my sales with the click of a button

Cons:

I don't think I hated anything about the company, as for me it is complete and perfect

Showing 1 - 10 of 48 Reviews

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